On this Page:

  • How do I order more new kit?

    • How much kit can I order?

  • How do I replace my kit?

  • How do I return my kit?

How do I order more kit?

If you want to purchase new equipment, you can visit our store by sending a request to: equipment.uk@stuart.com

Some things to note:

  • You will be required to purchase the equipment up front.

  • If you have ordered equipment within the last 6 months you will not be granted access to the store (this is to preserve stock).

  • Equipment purchased can be returned and refunded. Subject to the terms and conditions of the Returns policy (see below).

How much kit can I order?

At Stuart, we endeavour to offer equipment to everyone. However, due to kit shortages, we must limit how much kit each rider can order. The following limitations have been applied:

  • Each courier can order ONE of each item.

  • If you attempt to order more than one item, we will amend your order to the correct quantity and refund additional items. This will only delay their equipment getting to you.

How do I replace my kit?

We will replace your core items if they are damaged or faulty. Please send us an email to: equipment.uk@stuart.com with a picture of the bag and a clear description of what the issue is.

After reviewing the images and description of the issue we will determine if you meet the criteria for a replacement.

How do I return my kit?

When leaving us, you can recover your deposit by returning your equipment. Only Stuart branded bags, Unbranded bags, and Stuart jackets purchased from Stuart are valid for a refund.

We recommend when returning the equipment to include a piece of paper the order number the equipment refers to. This helps our warehouse team identify the original order.

Please complete the Equipment Returns Form.

Note: phone mounts, helmets, power banks (batteries) and t-shirts/jerseys are yours to keep and are not refundable.

We recommend that recorded postage is used as we may need to see this to validate your return. You can return your equipment via post at the following address:

Mentfield

Unit B2 Parkway

Cranford Lane

Heston

TW5 9QA

Please note that items returned in poor condition and not cleaned will not qualify for a deposit refund. We suggest jackets be dry cleaned with the receipt attached.

If you wish to continue working on the Stuart platform and return the equipment, you can do so providing your equipment meets the requirements of mandatory equipment. You will need to send us clear pictures of your equipment to equipment.uk@stuart.com



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