Please remember that when you accept a job on the Stuart Courier Partner App, you are answering to an urgent client's need. You have committed to providing your service for this delivery.

On slot, cancelling a job you accepted is only possible when:

  • The weight of the package exceeds the limit for your transport type (see limits here)
  • The pick-up distance is above the limits for your transport type
  • The package is too large to fit your transport type and be delivered safely
  • You have had an accident¬†
  • Your vehicle has broken down and you are unable to complete the delivery successfully ¬†

When this happens :

  • Contact support
  • Explain in your first sentence the reason for the cancellation request
  • Send proof of the issue - photos

If the reason is not valid you will be ineligible for Minimum Guarantee for this time slot and you will receive "unauthorised courier request" invalidation message the next day.

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