It is your client's responsibility to order the correct vehicle for the package they want to deliver. If the package is really too bulky or too heavy for your transport type, we encourage you to:

  1. Explain to your client the package is not suitable for your transport type
  2. Politely suggest that they cancel the delivery through the Stuart App or Dashboard, then order a more suitable vehicle from Stuart
  3. If the client is reluctant to cancel the delivery, please contact Stuart Support

Please see the required capacity to be carried per transport type:

Additional capacity for car drivers:
Cars are required to always carry two Stuart bags. However, depending on the order size from the client, the client may provide you with additional thermal bags to accommodate the order. As long as the total order does not exceed 70kg or 500L, you are required to accept these additional thermal bags and deliver them to the customer.

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