It is the client's responsibility to order the correct vehicle for the package/s they want to deliver. However, if the package is too bulky or too heavy for your vehicle, the process to follow is:

  1. Explain to the client that the package/s is too heavy or bulky

  2. If the client is able to they should cancel and relaunch the delivery for a more suitable transport type

  3. If this is not possible please contact Support with a photo of the order, clearly showing your bag is at full capacity with extra items you cannot fit, on the side. Support will then arrange for the order to be split with another rider.

  4. Support will advise you to take as much of the order as per the capacity of your transport type and leave the rest for another rider

Please see below for the capacities to be carried by transport type.

Package Size & limits of the Method of Transport

Package Size Limits

XS: W10cm x D8cm x H10cm (1/4 of a thermal Bag); 6kg weight

S: 40cm length; 20cm width; depth 15 cm (1/2 of a thermal bag); 12kg weight

M: 50cm length; 30cm width; 30cm depth (1 thermal bag); 20kg weight

L: 90cm length; 65cm width, depth 50cm (2 thermal bags); 40kg weight

XL: 100cm length; 90cm width, depth 50cm (4 Thermal bags); 70kg weight

Corresponding Method of Transport

The Method of Transport that corresponds to each Package Size is as set out below:

XS: Bicycle

S: Bicycle and moped/motorbike

M: Moped/motorbike

L: Car

XL: Car

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