If you can't find the client at the pick-up point they specified please do the following:

  • Check the comment section in your app

  • Call your client by clicking on the phone button (please follow this link on more information about how to contact your client)

Remember: the client is the one that placed the order, so they are the only one who can provide you with the right information on your pickup point.

If you are experiencing any other issues during your pick-up task such as:

  • No parking nearby

  • No specific pick-up area in-store

  • Unsafe area

Please use the feedback feature under the PU task in-app to report this to us. More information can be found here


If you are on an SFS delivery, please make sure when you arrive at your designated store to head inside and inform the Client Store Manager that you have arrived. They will provide you with the required information for your shift.

Did this answer your question?