As you know, we offer a limited number of guaranteed payment slots to our courier-partners each week.
Slots you don’t show up for are slots another courier-partner might have been very happy to take! Also, it will mean your clients do not have enough Stuwies for all of their jobs.
If your slot is in more than 24 hours, you can simply cancel it. Here's how.
If your slot is in less than 24 hours, please follow these steps:
- Put a message in your vehicle chat group to let your community know you cannot make it and give them the option to take it off you
- Put your slot up for trade as soon as you know you cannot make it:
Open Staffomatic -> select the slot you cannot make -> select the trade button -> enter in the reason you cannot make it and select the check box -> hit 'Trade'
Important: Should no Stuwie take your slot from you (you get alerted by email if they do) you are still expected to complete the slot