We offer a limited number of guaranteed payment slots to our courier-partners each week. Slots you don’t show up for are slots another courier-partner might have been very happy to take! It also means clients may not have enough Stuwies for their deliveries.
- If your slot is in less than 24 hours, you can trade it 🤝
- If your slot is in more than 24 hours, you can simply cancel it ❌
Trading a slot
- Put a message in your vehicle chat group on Telegram to let fellow Stuwies know you cannot make it and give them the option to take it off you
- Put your slot up for trade as soon as you know you cannot make it by following these steps:
1️⃣ Open Staffomatic & select the slot you cannot make
2️⃣ Enter the reason you cannot make it
3️⃣ Make sure you tick "I understand...", then click 'Trade'
⚠️ If your slot has not been successfully traded (you will get an email alert if it has) you are still deemed responsible for covering it.
If you "no-show" your CPS will be negatively impacted. More info on the no-show policy here.
Cancelling a slot
If your slot begins in more than 24 hours, you can cancel it yourself in Staffomatic.
Click on the red cross (see below) to automatically un-assign you from the slot.
