We offer a limited number of guaranteed payment slots to our courier-partners each week. Slots you don’t show up for are slots another courier-partner might have been very happy to take! It also means clients may not have enough Stuwies for their deliveries.

  1. If your slot is in less than 24 hours, you can trade it 🤝
  2. If your slot is in more than 24 hours, you can simply cancel it ❌

Trading a slot

  • Put a message in your vehicle chat group on Telegram to let fellow Stuwies know you cannot make it and give them the option to take it off you
  • Put your slot up for trade as soon as you know you cannot make it by following these steps:

1️⃣ Open Staffomatic & select the slot you cannot make

2️⃣ Enter the reason you cannot make it

3️⃣ Make sure you tick "I understand...", then click 'Trade'

⚠️ If your slot has not been successfully traded (you will get an email alert if it has) you are still deemed responsible for covering it.

If you "no-show" your CPS will be negatively impacted. More info on the no-show policy here.

Cancelling a slot

If your slot begins in more than 24 hours, you can cancel it yourself in Staffomatic.
Click on the red cross (see below) to automatically un-assign you from the slot.

Did this answer your question?