We will detail here the different payments:
Per drop, depending on the distance
Weekly top up
Detailed payment example
Your delivery fee is dependent on the distance you travelled from the pick-up to the drop-off. If the drop is a multi-drop (the same pick-up place with 2 close drop-offs), you will receive £1.00 extra for it and this reward will be counted on top of the full fee.
For more information please click here.
I am a car rider in London.
I complete a 3-mile delivery.
My pay for this delivery is £3.90 + (£2.45 x 3) = £11.25.
MINIMUM HOURLY GUARANTEE
Minimum guarantee is like a safety net and is applied per slot (not hour). To get Minimum hourly guarantee (shortly MG), you need to meet certain criteria, which you can read about here.
How do we calculate MG?
MG is calculated by the drop price.
E.g. you are a bicycle courier and you had 2 h slot, so MG for it is £16. In those 2 hours, you did 3 drops under 1.5 miles, £4 each. You earned £12. You met all MG criteria and your slot is validated. To reach MG of £16, we will add £4 to your pay.
If you earn more than MG price in your slot, you get to keep it all and we do not need to top it up.
If there were no orders coming your way while on the slot, we will give you the full amount (provided you met MG criteria).
If you did not meet MG criteria, your pay will be based on what purely you earned in the slot by doing drops, there will be no top-up from us.
Any Staffomatic slot that starts at 11 AM or later and which is less than 3 hours (so up to 2h45) will be paid a higher Minimum Guarantee (MG):
You can read about this payment element by pressing here.
Our current reward system is called "Multiplier".
Full information about how it works can be found here.
We offer additional incentives in the form of per-slot and per-drop rewards. These rewards are incentives for completing slots/deliveries and will be communicated via SMS. This SMS will contain criteria such as the active date/time of the reward, the active zones, specific client (if applicable), transport type, and whether the no-show rule applies. To be eligible for the reward, you must fulfill the criteria in the SMS.
When the weather conditions are not that good or a new zone is opened, you will receive an SMS with reward information. It will tell the date, time frame of when it is available, for which orders and whether no-show rule will apply. This reward will be on top of your MG.
Long pick-up (LPU) rewards are granted when the distance between your invitation acceptance location and the pick-up location is over the LPU limits on finished deliveries. A £1.50 reward will be awarded when the distance to pick up exceeds the LPU limit.
Bikes: 1.5 miles and over
Mopeds: 2 miles and over
*Please be aware that Long PUs are not the same as the maximum PU distances:
Bikes: 2 miles
Motorbikes: 2.5 miles
Cars: 3 miles
More information can be found here.
Cancellation fee as per your transport type:
Cancellation fees may only be applicable for these reasons, if validated by support. These are not eligible for multiplier and/or rewards.
Bike - £4
Moped - £4.50
Car - £6
A return fee for the cancelled delivery (not eligible for multiplier).
A full delivery fee for the return, depending on its distance (Eligible for multiplier).
DETAILED PAYMENT EXAMPLE
A bike courier has a Tuesday slot in Westminster from 10 AM to 2 PM and has completed the following deliveries:
3 deliveries of 1-mile pick-up distance and 1.75 miles of drop-off distance
1 delivery of 2.2-mile pick-up distance and 1 mile drop-off distance
1 delivery of 0.5-mile pick-up distance but with 2 close drop-off points (less than 1.5 miles) (that's what we call a multi-drop)
Slot lasted 4 h, MG hourly pay is £8, MG for the slot will be £32. Multiplier at the time was 1.2x.
This will be your payment breakdown:
3 x £4.75 = £14.25 (inside MG)
1 x £4.00 + £1.50 = £5.50(inside MG)
1 x £4.00 + £1.50 = £5.50 (inside MG)
Pay per drop: £25.25
MG top up (providing you met MG criteria): £6.75 (£32 - £25.25)
Rewards (on top of MG):
£14.25 x 0.2 (Multiplier) = £2.85
£8.00 x 0.2 (Multipler) = £1.60
Your TOTAL pay for the slot will be:
£25.25 + £6.75 + £4.45 = £36.45