Welcome! 🎊

We're so excited to welcome you to the Stuart Courier Partner Community! Here is a summary of everything you need to know before you hit the streets!

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Payment 💰

For an overview of payment structure and rewards for your city/region, click here.

We know this might be a lot to take in, but keep in mind you will get a detailed payment statement every Tuesday, (after 3 PM) along with your payment (after 6 PM).

Any questions? Just hit 'Reply' to your payment email and we will be in touch💸

Staffomatic 📅

Set up your Staffomatic account via the email invitation you have received. You can log into Staffomatic via the Stuart app in the drop down menu. Be sure to use the 'shorthanded shifts' filter option to clearly see all available slots.

Find out how to link your Staffomatic slots to your calendar here.

Slots go live on Friday for all cities for the following week ⏰ You can find slot release times here.

Equipment 👕

Mandatory equipment is:

Clients expect you to wear the Stuart jacket so they can immediately recognize you. They also require you to bring your thermal bag straight to them if it is a food delivery. 

When arriving at drop off you are expected to present the food to the end customer in the thermal bag to preserve the quality of the food. Be sure to keep your thermal bag clean, giving it a wipe with some anti-bacterial products will keep you bag fresh and clean.

Zones 🌎

You can find the zone maps here - jobs are sent to the closest Stuart courier partner, so position yourself well to get more jobs. 

Remember, more jobs means you can earn more by hitting your delivery rewards! Choose your favourite zones here to be eligible for Priority Slots!

CPS 🏆

What to know how you are performing on the platform? Easy, check your weekly CPS email. This is how we calculate your CPS

How can I increase my chances of getting 5-star ratings from clients?

Always be professional - come straight to the pickup to be on time, be polite and smiley, remove your helmet when you enter a store/restaurant.

Communication - if you are late for pickup or dropoff, clients and end customers will expect you to proactively communicate about it (traffic, etc).

Cash - having cash for your cash orders is helpful to avoid any delays of having to go find an ATM.

We take this client rating very seriously - it is part of the Courier Performance Score (CPS) you get every week and therefore will help you to get priority access to Staffomatic slots.

Support 👩‍💻👨‍💻

Remember to search through the Help Centre in the app if you have any generic questions before reaching out to support. You can contact support at the end of each article if you haven't found the answer to your question.

If you are on a job and need help, you can use the 'live chat' feature in your app. Please keep in mind support see what you see in the app, so if you need address details you should contact your client or end customer first 📞

If you are not on a job, please do not type "urgent."

Important reminder 📫

There is a lot of interest in becoming a Stuart Courier Partner. Now that you are onboard, do go ahead and grab your opportunity to start earning and become a part of this fantastic community.

If you still have not started and your account is inactive after a month, we will consider you are no longer keen and give your place to another Stuart Courier Partner.

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