Some businesses on the Stuart platform (including Sainsbury's and Ocado Zoom) have a strict requirement that couriers undergo Challenge 25 training, to learn how to manage deliveries containing age restricted products (e.g. alcohol, cigarettes, knives).
When you pick up an order from a restaurant or shop, check the receipt to make yourself aware if alcohol included and take steps to ensure that the customer you deliver to is over 18.
When you arrive at the delivery address, you will need to make sure the end customer is over 18. If they look over 25 you can give them the order and mark it as delivered. If they look 25 or younger, or you’re not sure how old they are, follow the next steps:
- Ask the customer for ID to check they are over 18.
- Look at the ID Card and look at the person offering the ID Card to verify that it is the same person
- Confirm it is a valid and acceptable form of ID (passport, ID card, driving licence, Biometric Immigration Document) and that it is still valid
If the customer is not 25, please contact Customer Support who will inform you of the next steps.
It is against the law to sell alcohol to anyone under the age of 18. It is important to remember to check a customer's age when delivering orders that contain alcohol as it is your responsibility to ensure that you do not deliver alcohol to a person who is under 18.
You should not deliver the order without contacting Customer Support if the end customer is not 25, or if you were unable to verify their age.
Link to a refresher video here (password: stuartthink25)