StuChats are one-on-one sessions with Stuart team members where you can get advice about using the platform, earnings, general support, and help with solving any issues.

We host StuChats every week on Tuesdays (14:30 - 15:30) and Thursdays (10:30 - 11:30). This is the same time and day for every courier, no matter where you are based. The sessions are hosted using the online video call platform Zoom.

What can we help with?

  • Earnings advice (using the multiplier, rewards etc.) 

  • General wellbeing

  • App issues

  • Hearing your feedback

  • Events information

For any of the topics listed below, we may be able to resolve your issue faster if you email us: 

You can also make some requests online without speaking to our team:

How to join

  1. On Mondays, we send out an invitation email to every courier. If you're not receiving these, it may be because you unsubscribed

  2. Follow the link to join a session that suits your schedule. Sessions are 14:30 - 15:30 on Tuesdays, and 10:30 - 11:30 on Thursdays

  3. Complete the quick registration form. This just helps us to have your details ready before you speak with us

  4. You will receive a meeting invitation link via email directly from Zoom prior to the session, so keep an eye out!

  5. Follow the link in the email to join the session at the scheduled time

  6. As we help each courier one-to-one, you might have to wait in a waiting room to speak with us. You can always leave the call and join a bit later within the scheduled time if you can't wait in the queue. We will be available for the full hour, and ensure that every courier who joins the call will be seen our host

How to use Zoom

  1. Create a free Zoom account here

  2. The session will take place on Zoom. You can join the meetings directly from the email link

  3. To join the call without downloading the app, select the meeting link and click on 'Start from Browser'

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