Follow these steps:

  1. Read the comments section in your app for any additional details

  2. Read the receipt of the order

  3. Call your end-customer, and then your client* via the app (how to guide here)

For Just Eat jobs, contact support rather than the client. 

Please keep in mind that only the end-customer or the client know where the exact address is. Support sees the same thing as you in the app.

What if the end customer is absent?

On-Demand Fleet:

  1. Try to call the customer at least 3 times via the app

  2. Send them an in-app message to notify them you've arrived

  3. Wait 5 minutes before contacting Support via the chatbot

  4. Support will contact the client and provide further instructions. Please note, Support isn't able to help you until these steps are completed.

Important to note:

  • Please do not return packages without the approval of support

  • If you need to return the package please follow the returns process here.

  • For Multi-drop deliveries, please follow the absent customer process here.

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