Cancellation - What if my client has cancelled my delivery?

  • If the delivery is cancelled within 2 minutes of you accepting, then there is no payment. 

  • If your client has cancelled more than 2 minutes after you’ve accepted the delivery, you will be paid the cancellation fee.  

  • If the delivery cancelled was a long pick-up and you have reached pick-up, you will also be entitled to the long PU rewards if applicable.

Cancellation fee as per your transport type:

  • Bike - £4 

  • Moped - £4.50

  • Car - £4.5 outside London / £6 in London

If the client would like to cancel a delivery after you have picked up, they will need to contact us. In this situation, you are paid the full price of the delivery, but will likely be asked to return the package back to the pick-up location. More on returns here

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