The multiplier is a reward system designed to reward you for deliveries made at different times of the day. It multiplies your delivery fees by a certain value that we communicate to you in advance.

Example: You receive a delivery invitation in Liverpool with a delivery fee of £4.50. There is a multiplier of x1.5, so the delivery fee is increased to £6.75.

Note: If you have an applicable long pick-up (LPU) reward, this will also have a multiplier applied.

Multiplier values are set differently in each city depending on demand. There can be multipliers on any day of the week.

How can I check multiplier rewards?

  • ✉️ We email you next week's multipliers every Thursday or Friday, depending on your region. You will see these values in a table or interactive web map.

  • 🔗 You will be sent a link to an interactive web map so that you can see when and where rewards will be available.

  • 📲 In most cities, you can now open the multiplier map from the app. This is coming soon for London couriers!

What else should I know?

  • Daily reminders about multiplier values are sent every morning.

  • There's no threshold or cap. Multiplier rewards apply from the first to last delivery completed during the specified timeframe.

  • The multiplier applied is the active value when you accept the delivery invitation.

  • Multiplier rewards are separate to Minimum Guarantee (MG). MG is calculated separately, so you don't lose any MG by earning through the multiplier.

Zone-specific multipliers

Learn more about the interactive map and how we apply multiplier values to individual zones here:

FAQ

1. Will I receive a multiplier reward on all deliveries?

  • You will receive a multiplier reward if you complete a delivery while a multiplier is active.

  • The no-show policy applies to multiplier rewards, and rewards may be invalidated for the week if you have no-showed too many times.

  • Cancelled deliveries will not have a multiplier added on top.

2. If the multiplier is different where I pick up and drop off the delivery, which multiplier will I receive?

You will receive the multiplier value which is active at the pick-up address.

3. Where do I find these rewards on my payment statement?

Please see this article: Your payment statement explained

4. What about other types of rewards, such as per drop and per slot rewards? 

These types of rewards are kept separate from multiplier rewards and are applied separately.

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