On this page:

  1. Changing transport type

  2. Updating information of a newly purchased vehicle

  3. Additional information on transport type change

  4. A reminder of the T&Cs

๐Ÿšš Changing transport type

Before you start, please make sure you have the following:

  • Driving License & Vehicle information

  • The correct equipment

  • Insurance certificate

See these links for further information

What equipment do I need?

What insurance do I need?


Please ensure your vehicle is legally compliant and road legal, with the correct certification and documentation, like having a valid MOT certification.


If you would like to change your transport type, you can do so using this form.

Please note the following:

  • Once your request gets accepted, please make sure to submit all relevant information and documents as soon as possible, within a maximum of 2 weeks. Failing to do so will result in your request being rejected.

  • โ›” Please note that in some cities we have the full capacity of car couriers, so your request may be denied.

  • If your request has been denied because we are not expanding the car fleet, please do not submit more requests, it is highly unlikely we will need more cars in the area in the near future.

  • Your transport type can only be changed on a Monday. This is due to payment reasons.

  • โš ๏ธ Reminder: please do not submit multiple requests, it will not speed up the process and might result in request rejection.

๐Ÿš— Purchasing a new vehicle

If you have purchased a new vehicle of the same transport type, you can update these details via the insurance update process since your insurance policy should now be applied to your new vehicle. You can do this using this form.

โ„น๏ธ Additional information

London

Please note that Cars only operate in the below zones on Staffomatic, you are able to work off slot in other zones however the demand for cars is very low outside of the zones listed below.

  • Paddington

  • Central

  • Camden

  • South Kensington

  • East London

The rest of the UK

Currently, we do not operate with cars in:

  • Bournemouth

  • Bristol

  • Cambridge

  • Cardiff

  • Swansea

๐Ÿ“ A reminder of our T&Cs

Keep in mind you can not use a different transport type to the one that is in your app.

If you are using a different vehicle to the one thatโ€™s showing in your app you are in breach of the Terms & Conditions and risk your place on the platform.

Did this answer your question?