I am missing my pay. What should I do?

Payments are made on a Tuesday. It will start coming into your account only after 6pm.

Please allow for payments to come in within 48hrs.

• If after 48hrs the payment is not there, please contact your bank to generate a bank statement for you (alternatively, you can log in to your bank account and generate it yourself as a PDF). Then reply to your payment statement email with exact dates and amounts you are missing and with the bank statement attached.
• If your previous bank account was closed and you did not update your details on time, we will need proof showing that one account has been closed and that your new account belongs to you. Please attach documents confirming both when you reply to your payment email.