For the most up-to-date UK Government guidance, visit www.gov.uk/coronavirus. See advice for Wales here: gov.wales/coronavirus.
Check local advice for specific rules, regulations and best practices as these vary by region.
Help reduce the spread
🧍↔️🧍 Stay 2 metres apart where possible, or 1 metre with extra precautions in place.
🧼🖐 Wash your hands and equipment regularly. Wash your hands for at least 20 seconds with soap and water, or use an alcohol-based hand sanitiser.
😷🛒 We recommend that you continue to wear a face covering at pick-up locations.
⛔️ Do not log on to the app if:
You are in a high-risk group (see NHS advice)
You are experiencing COVID-19 symptoms
You live with someone who is experiencing those symptoms
You have been in close contact with someone with COVID-19, or have been contacted by NHS Test and Trace
You are waiting for a COVID-19 test result
Working safely with Stuart
🛍 At pick-up
Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may provide disinfectant sprays or wipes.
Wash your hands when arriving or use a hand sanitiser.
Practise social distancing. Stay 2 metres apart where possible.
We recommend that you continue to wear a face covering at pick-up locations. In Wales, this is a legal requirement in most indoor places.
Keep the package closed until you have reached the customer's location
🏡 At drop-off:
Practise contact-free drop-offs. Leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it.
Clean your hands with an alcohol-based sanitiser, and clean your thermal bag with a disinfectant wipe or spray once the order has been delivered.
😷 Face coverings
We recommend that you continue to wear a face covering at pick-up locations. In Wales, this is a legal requirement in most indoor places.
In general:
Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands.
Try to avoid close contact with people who are unwell.
Do not touch your eyes, nose or mouth if your hands are not clean.