For the most up-to-date UK Government guidance, visit See advice for Wales here:

Check local advice for specific rules, regulations and best practices as these vary by region.

Help reduce the spread

  • πŸ§β†”οΈπŸ§ Stay 2 metres apart where possible, or 1 metre with extra precautions in place.

  • πŸ§ΌπŸ– Wash your hands and equipment regularly. Wash your hands for at least 20 seconds with soap and water, or use an alcohol-based hand sanitiser.

  • πŸ˜·πŸ›’ Cover your face in enclosed spaces, especially where social distancing may be difficult.

COVID-19 symptoms

The main symptoms of COVID-19 are:

  • a high temperature

  • a new, continuous cough

  • a loss or change to your sense of smell or taste

Most people with coronavirus have at least 1 of these.

⛔️ Do not log on to the app if:Β 

  • You are in a high-risk group (see NHS advice)

  • You are experiencing COVID-19 symptoms

  • You live with someone who is experiencing those symptoms

  • You have been in close contact with someone with COVID-19, or have been contacted by NHS Test and Trace

  • You are waiting for a COVID-19 test result

Working safely with Stuart

πŸ› At pick-up

  • Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may provide disinfectant sprays or wipes.

  • Wash your hands when arriving or use a hand sanitiser.

  • Practise social distancing. Stay 2 metres apart where possible.

  • Practise contact-free pick-ups: Open your thermal bag and ask a staff member to place the package into it before sealing it.

  • Keep the package closed until you have reached the customer's location

🏑 At drop-off:

  • Practise contact-free drop-offs. Leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it.

  • Clean your hands with an alcohol-based sanitiser, and clean your thermal bag with a disinfectant wipe or spray once the order has been delivered.

😷 Face coverings

Wearing a face covering can help reduce the spread of coronavirus and protect others. A covering should securely cover your nose and mouth.

New rules in England apply from Monday 19 July 2021. Face coverings will no longer be a legal requirement, but we recommend wearing one at pick-up locations.

In Wales, face coverings will still be a legal requirement in all indoor public places.

In general:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands.

  • Try to avoid close contact with people who are unwell.

  • Do not touch your eyes, nose or mouth if your hands are not clean.

Useful links

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