For the most up-to-date UK Government guidance, visit www.gov.uk/coronavirus. See advice for Wales here: gov.wales/coronavirus.

Check local advice for specific rules, regulations and best practices as these vary by region.


Help reduce the spread

  • πŸ§β†”οΈπŸ§ Stay 2 metres apart where possible, or 1 metre with extra precautions in place.

  • πŸ§ΌπŸ– Wash your hands and equipment regularly. Wash your hands for at least 20 seconds with soap and water, or use an alcohol-based hand sanitiser.

  • πŸ˜·πŸ›’ We recommend that you continue to wear a face covering at pick-up locations.


⛔️ Do not log on to the app if:Β 

  • You are in a high-risk group (see NHS advice)

  • You are experiencing COVID-19 symptoms

  • You live with someone who is experiencing those symptoms

  • You have been in close contact with someone with COVID-19, or have been contacted by NHS Test and Trace

  • You are waiting for a COVID-19 test result


Working safely with Stuart

πŸ› At pick-up

  • Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may provide disinfectant sprays or wipes.

  • Wash your hands when arriving or use a hand sanitiser.

  • Practise social distancing. Stay 2 metres apart where possible.

  • We recommend that you continue to wear a face covering at pick-up locations. In Wales, this is a legal requirement in most indoor places.

  • Keep the package closed until you have reached the customer's location

🏑 At drop-off:

  • Practise contact-free drop-offs. Leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it.

  • Clean your hands with an alcohol-based sanitiser, and clean your thermal bag with a disinfectant wipe or spray once the order has been delivered.

😷 Face coverings

We recommend that you continue to wear a face covering at pick-up locations. In Wales, this is a legal requirement in most indoor places.

In general:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands.

  • Try to avoid close contact with people who are unwell.

  • Do not touch your eyes, nose or mouth if your hands are not clean.


Useful links

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