Check local advice for specific rules, regulations and best practices as these vary by region.
Help reduce the spread
🧍↔️🧍 Stay 2 metres apart where possible, or 1 metre with extra precautions in place.
🧼🖐 Wash your hands and equipment regularly. Wash your hands for at least 20 seconds with soap and water, or use an alcohol-based hand sanitiser.
😷🛒 Cover your face in enclosed spaces, especially where social distancing may be difficult.
The main symptoms of COVID-19 are:
a high temperature
a new, continuous cough
a loss or change to your sense of smell or taste
Most people with coronavirus have at least 1 of these.
⛔️ Do not log on to the app if:
You are in a high-risk group (see NHS advice)
You are experiencing COVID-19 symptoms
You live with someone who is experiencing those symptoms
You have been in close contact with someone with COVID-19, or have been contacted by NHS Test and Trace
You are waiting for a COVID-19 test result
Working safely with Stuart
🛍 At pick-up
Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may provide disinfectant sprays or wipes.
Wash your hands when arriving or use a hand sanitiser.
Practise social distancing. Stay 2 metres apart where possible.
Practise contact-free pick-ups: Open your thermal bag and ask a staff member to place the package into it before sealing it.
Keep the package closed until you have reached the customer's location
🏡 At drop-off:
Practise contact-free drop-offs. Leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it.
Clean your hands with an alcohol-based sanitiser, and clean your thermal bag with a disinfectant wipe or spray once the order has been delivered.
😷 Face coverings
Wearing a face covering can help reduce the spread of coronavirus and protect others. A covering should securely cover your nose and mouth.
New rules in England apply from Monday 19 July 2021. Face coverings will no longer be a legal requirement, but we recommend wearing one at pick-up locations.
In Wales, face coverings will still be a legal requirement in all indoor public places.
Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands.
Try to avoid close contact with people who are unwell.
Do not touch your eyes, nose or mouth if your hands are not clean.