The most important things to do to help reduce the spread of COVID-19:

1️⃣ Practise social distancing (stay 2m away from other people)

2️⃣ Keep clean: wash your hands & equipment regularly

3️⃣ Wear a face covering if possible in enclosed public spaces

Read more in Government page on staying safe outside your home.

COVID-19: what do we know & how this affects you

The known symptoms of COVID-19 are:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

Do not log on to the app if: 

  • Are in a high risk group (i.e. those aged 70 years and above, those with underlying health conditions, pregnant women, and those with a weakened immune system & more). NHS advice here
  • You are experiencing common COVID-19 symptoms
  • You live with someone who is experiencing those symptoms
  • You have been in close contact with someone with confirmed coronavirus in the last 14 days or have been contacted by the Government track & trace system
  • You are waiting for a COVID-19 test result

Working safely with Stuart during COVID-19

At pick-up

  • Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may have sprays or wipes. If you buy your own, apply for a refund from Stuart here
  • Wash your hands when arriving or use hand sanitiser (apply for a refund from Stuart here)
  • Social distance: keep 2m away or as far as possible from others in stores
  • Practise contact-free pick-ups: open your thermal bag and ask a staff member to place the package into it before sealing it
  • Keep the package closed until you have reached the customer's location

At drop-off:

  • Practise contact-free drop-offs: leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it. Full process here
  • Clean your hands with sanitiser, and thermal bag with disinfectant wipe or spray once the order has been delivered. (again, refund from Stuart here)

In general:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands
  • Consider using a face mask - more info here. You can make your own, or apply for a refund from Stuart (£30 per 30 days) here

Further guidelines to prevent the spread of coronavirus:

  • Try to avoid close contact with people who are unwell
  • Do not touch your eyes, nose or mouth if your hands are not clean

More advice and FAQs on the NHS website here.

Some useful links

Read the full WHO recommendations & more helpful graphics here.

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