The most important things to do to help reduce the spread of COVID-19:
1️⃣ Practise social distancing (stay 2m away from other people)
2️⃣ Keep clean: wash your hands & equipment regularly
3️⃣ Wear a face covering if possible in enclosed public spaces
Read more in Government page on staying safe outside your home.
COVID-19: what do we know & how this affects you
The known symptoms of COVID-19 are:
- A high temperature
- A new, continuous cough
- A loss or change to your sense of smell or taste
Do not log on to the app if:
- Are in a high risk group (i.e. those aged 70 years and above, those with underlying health conditions, pregnant women, and those with a weakened immune system & more). NHS advice here
- You are experiencing common COVID-19 symptoms
- You live with someone who is experiencing those symptoms
- You have been in close contact with someone with confirmed coronavirus in the last 14 days or have been contacted by the Government track & trace system
- You are waiting for a COVID-19 test result
Working safely with Stuart during COVID-19
At pick-up
- Clean your thermal bag with a disinfectant wipe or spray before receiving the order. Some stores may have sprays or wipes. If you buy your own, apply for a refund from Stuart here
- Wash your hands when arriving or use hand sanitiser (apply for a refund from Stuart here)
- Social distance: keep 2m away or as far as possible from others in stores
- Practise contact-free pick-ups: open your thermal bag and ask a staff member to place the package into it before sealing it
- Keep the package closed until you have reached the customer's location
At drop-off:
- Practise contact-free drop-offs: leave the package on the customer's doorstep, ring the doorbell then step back 2 metres and wait for them to collect it. Full process here
- Clean your hands with sanitiser, and thermal bag with disinfectant wipe or spray once the order has been delivered. (again, refund from Stuart here)
In general:
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands
- Consider using a face mask - more info here. You can make your own, or apply for a refund from Stuart (£30 per 30 days) here
Further guidelines to prevent the spread of coronavirus:
- Try to avoid close contact with people who are unwell
- Do not touch your eyes, nose or mouth if your hands are not clean
More advice and FAQs on the NHS website here.
Some useful links
- World Health Organisation advice for the public
- NHS online advice
- Public Health England advice including Stay at home guidance
Read the full WHO recommendations & more helpful graphics here.