The known symptoms of COVID-19 are:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

High risk groups 

We recommend that those in higher risk groups do not deliver with us at this time (i.e. those aged 70 years and above, those with underlying health conditions, pregnant women, and those with a weakened immune system). 

Do not log on to the app if: 

  • You are experiencing common COVID-19 symptoms
  • You live with someone who is experiencing those symptoms
  • You have been in close contact with someone with confirmed coronavirus in the last 14 days or have been contacted by the Government track & trace system
  • You are waiting for a COVID-19 test result

The guidelines below are intended to act as advice on staying as safe and sanitary as possible while delivering with Stuart.

While delivering

  • Practise social distancing: remain at least 2 metres away from other people at all times 
  • Always carry out "contact-free" deliveries (at pick-up and drop-off)
  • Use a clean thermal bag, making sure you clean it regularly with antibacterial spray or wipes. Apply for a refund from Stuart here
  • Carry hand sanitiser with you so you can stay clean throughout the day. Apply for a refund from Stuart here
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin straight away and clean your hands 

At pick-up:

  • Wash your hands when arriving at pick-up 
  • Practise contact-free pick-ups: open your thermal bag and ask a staff member to place the package into it before sealing it 
  • Keep the package closed until you have reached the customer's location

At drop-off:

  • Practise contact-free drop-offs: leave the package at the customer's door, ring the doorbell then step back 2 metres and wait for them to collect it. Full process here

Further guidelines to prevent the spread of coronavirus:

  • Try to avoid close contact with people who are unwell
  • Do not touch your eyes, nose or mouth if your hands are not clean

More advice and FAQs on the NHS website here.

Some useful links

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