Slots are published every Friday at 10am, 10.30am and 11am. For your city's timings, follow this link.
Priority slots are released as usual on Thursdays.
"No-showing” (not showing up to your slot) does impact your CPS.
Please do not book slots if you feel unsafe working. If you have already booked slots for the week, and then decide you would not like to work, please cancel or swap* the slot.
*Swapping only applicable on Staffomatic.
We want you to be able to cancel a delivery after accepting if you do not feel comfortable doing it. If you do not want to complete a delivery due to:
The drop-off address
The information in the delivery notes
It is a cash order
You will be able to cancel:
By using the self-cancellation button while delivering off-slot.
By contacting Customer Support while delivering on-slot. Cancellations for the reasons listed above will not affect your CPS or MG.
Reminders on new pick-up and drop-off processes for COVID-19 can also be found here.