We've made some changes to the drop-off process in line with contact-free deliveries.
Why Challenge 25?
When performing deliveries on the Stuart platform it’s likely that you’ll encounter a delivery that contains age restricted items.
To help you complete these deliveries safely, and within the law, couriers working with the Stuart platform have to abide by the Challenge 25 policy.
What do I have to do?
When you pick up an order, check the receipt to make yourself aware if an age restricted item is included and take the following steps to ensure that the customer you deliver to is over the legal age.
- When you reach drop-off, open your thermal bag and put it in front of the customer's door (or wherever they've asked it to be put in the delivery notes).
- Knock on the door or ring the buzzer to let the customer know you're there.
- Check their ID from a safe distance.
Checking their ID
If they look over 25: they can collect the order, and you can mark as delivered. ✅
If they look 25 or younger or you’re not sure how old they are:
1️⃣ Confidently and politely ask the customer for photo ID to check they are over the legal age, while maintaining a safe distance.
2️⃣ Look at the ID Card and look at the person offering the ID Card to verify that it is the same person.
3️⃣ Confirm it is a valid and acceptable form of ID (full list below).
4️⃣ Mark the package as delivered when you’ve seen the customer collect it. ✅
If the customer is not 18 or older according to the ID Card (the legal age to purchase alcohol, tobacco & other age-restricted items in the UK), please contact Customer Support who will inform you of the next steps.
If the customer doesn't answer the door, try calling them. If they don't answer, follow the usual process - try 3 times, and if they don't answer, contact Support (process here).
What happens if I don't Challenge 25?
It is against the law to sell an age-restricted item to anyone under the age the legal age. Doing so risks prosecution and a fine of £90+ for you, plus a £20,000 fine for the client you picked up the items from.
You should not deliver the order without contacting Customer Support if the end customer is not of the legal age, or if you were unable to verify their age.
Acceptable forms of ID are:
- European Union photo-card driving licence
- Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
- National identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland
Examples of age-restricted items:
- Tobacco & vape products
- Offensive weapons (includes knives, knife blades, open edged razor blades, axes)
- 18+ video games and DVDs
- Lottery tickets and scratch cards
- Link to video here
- Password: Stuart_C25!