1. Do I still need to wear a face covering?

In England, face coverings will not be a legal requirement from Monday 19 July 2021, but we recommend wearing one in crowded and indoor spaces such as pick-up locations.

In Wales, face coverings will still be a legal requirement in all indoor public places.

Some pick-up locations may ask you to wear a face covering, so please follow any instructions given by staff.

2. How are deliveries affected?

Our contact-free delivery process is in place to keep yourself and others safe.

  • 📦 At pick-up, staff should place the package in your bag. If this isn't possible, keep a safe 2-metre distance from staff while collecting the package.

  • 🏡 At drop-off, leave the package at the customers' door. Step back 2 metres and wait for them to collect it

  • 📝 Remember, do not ask for a signature! If one is needed, sign it yourself with an X.

3. How can I access financial support during COVID-19?

There are a number of government financial support schemes you may be eligible for during COVID-19. This includes:

  • The Self-Employment Income Support Scheme

  • Employment and Support Allowance (ESA)

  • Universal Credit (UC)

  • Mortgage payment holidays

We have given an overview of these on the page linked below.

Our protective equipment refund scheme ends on 1 August. You can claim up to £30 per calendar month for equipment including face coverings, hand sanitiser and disinfectant. Refunds for purchases made in July must be requested before 1 August.

4. What if I pick up from a store where staff test positive for COVID-19?

If you deliver from an address where an employee later tests positive for COVID-19, our team will inform you as soon as possible. You will be sent an email with the exact store location, the risk dates and how to proceed following the government guidelines.

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