Updated 17 March 2021

1. Will Stuart continue to operate?

Yes. Grocery and pharmacy deliveries are expected to continue as normal, as these are essential supplies. Some restaurants and shops may be instructed to temporarily close to protect public health. However, new restrictions often allow for restaurants to operate as delivery-only kitchens, and for delivery services to continue. We will update you directly when guidance changes.

2. Will slots decrease in some areas? 

Some zones currently rely on a small number of clients. These zones may have few or no slots for a period if these restaurants close fully. However, we are working hard to identify new opportunities for delivering food, groceries and medicine to those who need it and will keep you updated with any developments.

3. What about delivering food and essentials to people in need?

We are currently contacting various charities, the NHS and the Government to see how we could potentially help deliver to vulnerable people. We’ve received some amazing ideas for we can do this from our Stuwies.

If you would like to make a suggestion, please contact community.uk@stuart.com.

4. How can I access financial support during Covid-19?

There a number of government financial support schemes you may be eligible for during Covid-19. This includes:

  • The Self-Employment Income Support Scheme
  • Employment and Support Allowance (ESA)
  • Universal Credit (UC)
  • Mortgage payment holidays

We have given an overview of these on the page linked below.

We are also continuing to offer a protective equipment refund scheme. You can claim up to £30 per calendar month on equipment. This includes face coverings, hand sanitiser, disinfectant and disposable gloves.

We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and will update you via the daily courier email, in-app reminders and by updating our Help Centre.

5. What if I pick-up from a store where staff test positive for Covid-19?

If you pick-up from a store where an employee later tests positive for Covid-19, our team will inform you as soon as possible. You will be sent an email with the exact store location, the risk dates and how to proceed following the government guidelines.

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