1. Will Stuart continue to operate?

Some restaurants have recently decided to temporarily close. This is disappointing news but we know it is the right decision to make in order to protect public health. We would like to reassure you that many restaurants will still be allowed to operate as delivery-only kitchens. Grocery and pharmacy deliveries are seen as necessities, so will continue to operate. We are monitoring the situation and will provide you with weekly updates. The value of your service is truly vital to customers in this time of uncertainty.

2. Will slots decrease in some areas? 

Unfortunately there are some zones that currently rely on a small number of clients. These zones may have few or no slots for a period if these restaurants chose to close fully. However, we are working hard to identify new opportunities for delivering food, groceries and medicine to those who need it and will keep you updated on any news in this regard.

3. What about delivering food and essentials to people in need?

We are currently contacting various charities, the NHS and the Government to see how we could potentially help deliver to vulnerable people. We’ve already received some amazing ideas from all of you through the survey we shared in an email on 17th March. We are also in talks to fast track some grocery clients to launch in as many cities as possible. We will keep you up to date as we know more.

4. Are you offering any financial compensation for COVID-19?

We are currently offering financial compensation to couriers who have tested positive for COVID-19 or who are required to self-isolate. You can find more information about this here. The Government recently announced a grant for self-employed people which you can read about here. There are also some Government funds that you can apply for such as Universal Credit and Employment and Support Allowance. You can apply for both at the same time. You can find more information on this here. We are refunding hygiene products (hand sanitiser, face masks, disinfectant spray) through a scheme which you can apply for here. We are also looking into further ways of supporting our courier partners. 

We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and will update you via the daily courier email, in app reminders and by updating our Help Centre.

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