Updated 13 October 2020

1. Will Stuart continue to operate?

Yes. Grocery and pharmacy deliveries are expected to continue as normal, as these are essential supplies. Some restaurants and shops may be instructed to temporarily close to protect public health. However, many restaurants will still be allowed to operate as delivery-only kitchens, and it is likely that takeaway services will be exempt from new restrictions.

2. Will slots decrease in some areas? 

Some zones that currently rely on a small number of clients. These zones may have few or no slots for a period if these restaurants close fully. However, we are working hard to identify new opportunities for delivering food, groceries and medicine to those who need it and will keep you updated with any developments.

3. What about delivering food and essentials to people in need?

We are currently contacting various charities, the NHS and the Government to see how we could potentially help deliver to vulnerable people. We’ve received some amazing ideas for we can do this from our Stuwies.

4. How can I access financial support during COVID-19?

There a number of government financial support schemes you may be eligible for during COVID-19. This includes:

  • The Self-Employment Income Support Scheme
  • Employment and Support Allowance (ESA)
  • Universal Credit (UC)
  • Mortgage payment holidays

We have given an overview of these on the page linked below.

We are also continuing to offer a protective equipment refund scheme. You can claim up to £30 per calendar month on equipment. This includes face coverings, hand sanitiser, disinfectant and disposable gloves.

We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and will update you via the daily courier email, in-app reminders and by updating our Help Centre.

5. What if I pick-up from a store which ends up having COVID-19 positive staff?

In the unfortunate event you pick up from a store that had employees test positive for COVID-19, our team will inform you as soon as possible. You will be sent an email with the exact store location, the risk dates and how to proceed following the government guidelines.

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