If you have a delivery requiring POD (Proof of Delivery), you must follow these steps at the drop-off address. These steps ensure that the parcel is delivered safely.

  1. 💬 When you reach the delivery address, start a chat with Support.

  2. 💬 Select "I want to submit a Proof of Delivery".

  3. 🆔 Ask the end-customer to confirm their name. You should request to see photo ID (like a driving licence or passport) to confirm.

  4. 📸 Submit a photo of the package with the door number visible and slightly open. Don't include the customer's face.

  5. 💬 You should also submit the end-customer’s name.

  6. ✅ Close the chat.

  7. ✍️ If a signature is required, sign it yourself with an “X”. Customer signatures are not currently needed as part of our contact-free delivery process.

Please make sure you refer to your drop-off notes in-app for any special instructions.

ℹ️ Important note

  • This manual submission of POD is only applicable to Apple deliveries.

  • The above processes must be followed to mark a package as delivered. It will be used as your POD to confirm you have delivered to the correct address or if a package cannot be located.

  • Failing to follow the POD process can result in your Stuart account being flagged due to not meeting our quality standards. This will impact your CPS and lead to a termination of partnership if it happens multiple times.

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