If you have a delivery requiring POD (Proof of Delivery), you must follow these steps at the drop-off address. These steps ensure that the parcel is delivered safely.
💬 When you reach the delivery address, start a chat with Support.
💬 Select "I want to submit a Proof of Delivery".
🆔 Ask the end-customer to confirm their name. You should request to see photo ID (like a driving licence or passport) to confirm.
📸 Submit a photo of the package with the door number visible and slightly open. Don't include the customer's face.
💬 You should also submit the end-customer’s name.
✅ Close the chat.
✍️ If a signature is required, sign it yourself with an “X”. Customer signatures are not currently needed as part of our contact-free delivery process.
Please make sure you refer to your drop-off notes in-app for any special instructions.
ℹ️ Important note
The above processes must be followed to mark a package as delivered. It will be used as your POD to confirm you have delivered to the correct address or if a package cannot be located.
Failing to follow the POD process can result in your Stuart account being flagged due to not meeting our quality standards. This will impact your CPS and lead to a termination of partnership if it happens multiple times.