Some processes for Apple are different to standard deliveries so please read below carefully!
Cancellation rules if package is not ready in-store:
Self-cancellation must not be used during Apple deliveries. We kindly ask couriers to wait a minimum of 15 minutes before contacting Support to cancel.
A cancellation fee will be provided for waiting the extra time.
Checking package details:
Please ensure to double check the amount and type of packages handed over to you in-store match the number in-app to avoid any delivery errors.
Address issue at drop-off:
If a customer asks you to deliver to an address which does not match the one provided in the order details, please do not deliver the package and contact support, as it will need to be returned.
Returning a package:
Try to call the customer 3 times via the app
Contact support after 5 minutes if no answer
Support will contact our client - at this point you will have to wait a little longer
You will most probably be instructed by support to return the order to the client
How to submit a Proof of Delivery:
Stuart requires you to submit a proof of delivery for every Apple delivery. The instructions are explained in the message you receive once you accept an Apple job. To recap:
Start a chat with Support
Select the chatbot option "I want to submit a Proof of Delivery"
Ask the end-customer to confirm their name and request to check their ID (license/passport) to confirm
Submit photo of package with door number visible and slightly open (no customer face) along with the end-customer’s name.
If a signature is required, sign it yourself with an “X”. Customer signatures are currently not required to make sure deliveries are as contact-free as possible.
You should not deliver to mailboxes or neighbours. If you are unable to deliver to the address stated in the order details, please contact Support.
All couriers conducting Apple deliveries are required to wear face masks.