Some processes for Apple and Nespresso are different to standard deliveries so please read below carefully!

Cancellation rules if package is not ready in-store:

Self-cancellation must not be used during Apple deliveries. We kindly ask couriers to wait a minimum of 15 minutes before contacting Support to cancel.

A cancellation fee will be provided for waiting the extra time.

Checking package details:

Please ensure to double check the amount and type of packages handed over to you in-store match the number in-app to avoid any delivery errors.

Address issue at drop-off:

If a customer asks you to deliver to an address which does not match the one provided in the order details, please do not deliver the package and contact support, as it will need to be returned.

Please note:

  • You should not deliver to mailboxes or neighbours. If you are unable to deliver to the address stated in the order details, please contact Support.

  • All couriers conducting Apple deliveries are required to wear face masks.

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