Age-restricted items include:

  • Alcohol
  • Tobacco & vape products
  • Fireworks
  • Offensive weapons (includes knives, knife blades, open edged razor blades)
  • Solvents
  • 18+ video games and DVDs
  • Lottery tickets and scratch cards
  • Energy drinks (age-restriction of 16)

Remember: These items must NOT be delivered to a customer who is under 18, intoxicated, or under the influence of drugs.

How to Deliver Age-restricted items

Pick Up:

  • Check the label or receipt to confirm the package contains an age-restricted item.
  • DO NOT open the package yourself or ask the client to do so.
  • If you're still unsure, ask the client to confirm if the package contains an age-restricted item.


DO: ✅

  • Observe social distancing by undertaking contact-free delivery. See here for more info.
  • Follow the C25 process here and ask for ID at a distance.


  • Do not open the package to check/confirm any age-restricted items.
  • Do not ask for the customer to sign for the delivery - sign it yourself with an X (if required).
  • Do not complete the delivery if you are unable to verify the customers' age. Contact customer support if this occurs.

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