There are steps in the app which you must complete when delivering age-restricted items (such as alcohol). These steps will help you follow the Challenge 25 policy.
On this page:
- The invitation screen
- Verification steps at drop-off
- What if the customer fails verification?
- Full delivery process
- Returns process
The invitation screen
You will see if your delivery contains an age-restricted item on the invitation screen. Under the delivery address, you will see your invitation labelled with 18+ delivery.
Verification steps at drop-off
For an age-restricted delivery, you will need to complete the following steps in-app:
- 🍷 Sobriety test: Confirm the customer is sober. You cannot deliver alcohol to the customer if you believe they’re already drunk or under the influence of drugs. You will have to select Yes or No in the drop off task.
- 💳 Age verification: Check that the customer has a valid form of ID. Enter the date of birth shown on their ID as a drop off task.
It is your responsibility to make sure that you don’t deliver age-restricted products to someone under 18.
You can see screenshots of these steps below.
What if the customer fails verification?
Do not complete the delivery if you were unable to verify the customers' age or the customer is not sober! Contact Support to schedule a return.
We may carry out checks from time to time to ensure that you are following these steps correctly!
Full delivery process
You can see the full delivery process in this article.
If a customer fails Challenge 25 verification, contact Support to schedule a return.
Please note all returns are currently full returns for all clients. This means returning the entire package if you cannot complete the delivery, rather than only returning the age-restricted item(s).