How you contact us is different if you are on a delivery or not on a delivery.
I'm on a delivery
If you are on a delivery, you can reach Support via live chat. This is available for up to 5 minutes after your last delivery. This is for live delivery issues only, not other requests.
Tap your profile icon:
Select Help centre from the side menu.
Select Chat with us.
Our Support Chatbot will know what stage of the delivery you are on and give different query options for you to choose from.
If the Chatbot cannot resolve your problem and you need to speak to a Support agent, any information you've provided will be ready for them to read.
Learn more about the Chatbot.
You can access your chat history by clicking on one of your notifications to access your message centre.
I'm not on a delivery
If you have any problems with our platform, check our Help Centre articles first to see if they answer your question.
If you still need help, you can reach us at the following addresses:
When I Work: firstname.lastname@example.org
Background checks: email@example.com
Other issues: firstname.lastname@example.org
Please remember to be clear, informative and attach any screenshot or pictures which would help us resolve your query sooner.
One message is enough. Sending multiple messages about the same topic will not lead to a quicker response. Please do not type "urgent" unless you need help with a live delivery issue.
You can also use the Telegram chat with other courier partners who may be able to help.