Replacing my equipment
If your equipment such as your thermal bag has seen better days and needs replacing, please send us an email to: email@example.com with a picture of the bag and a clear description of what the issue is. After reviewing the images and description of the issue, we will arrange to give you access to our online store to purchase a bag free of charge.
Replacement equipment will not be charged to you, the equipment provided is used equipment which has been approved by our quality team to ensure the equipment is in good condition. Brand new equipment will not be given as replacement equipment.
If you need any further assistance regarding this issue please email directly the email that has been mentioned above.
Returning my equipment
When leaving us, you can recover your deposit by returning your equipment.
Please complete the Equipment Returns Form.
We recommend that recorded postage is used as we may need to see this to validate your return. You can return your equipment via post at the following address:
Unit B2 Parkway
Please note that Items returned in poor condition and not cleaned will not qualify for a deposit refund. We suggest jackets to be dry cleaned with the receipt attached.
If you wish to continue working on the Stuart platform and return the equipment, you are able to do so providing your equipment meets the requirements of mandatory equipment. You will need to send us clear pictures of your equipment to firstname.lastname@example.org.