We want you to have a great experience delivering with us, and we take all feedback reports seriously.
You can now give us feedback on your delivery experience through a new in-app feature. It will appear under your pick-up task. Read here for more information.
Please contact support via the in-app chat to report a complaint.
You will need to use this form to give feedback on your delivery experience at drop-off.
Feedback topics we would encourage you to share include:
• Verbal abuse
• Physical abuse
• Aggressive or threatening behaviour
• Being denied access to toilets at pick-up
• Being contacted by a customer post-delivery