We want you to have a great experience delivering with us, and we take all feedback reports seriously.
You can give us feedback on your delivery experience through the app. The option to give feedback will appear under your pick-up task. Read here for more information.
Please contact Support via the in-app chat to report a complaint.
You will need to use this form to give feedback on your delivery experience at drop-off.
Feedback topics we would encourage you to share include:
• Verbal abuse
• Physical abuse
• Aggressive or threatening behaviour
• Being denied access to toilets at pick-up
• Being contacted by a customer post-delivery