📦 Adjustment types

There are two types of adjustments you can request:

Type of fee

Description

Distance Correction

If your job takes you further than the initially stated distance, you are eligible to request an extra fee.

Returns

If you have to return a package for the following reasons, you are eligible to request an extra fee:

  • Returning a package after the delivery has been marked as complete (by yourself or Support)

  • Returning a package at the end of a multi-drop delivery

Please remember to always make sure the end-customer accepts the order before marking it as delivered, otherwise, Support can't send you the return delivery.

💵 How to request an adjustment

  1. You must submit a request to Support within 24 hours of delivery completion. Please email partners.uk@stuart.com with a clear explanation and the delivery number.

  2. Include screenshot evidence:

  • A screenshot must be taken from the Stuart App with the distance clearly visible.

  • The distance needs to be more than 1.5 miles in London and 2.5 miles across the rest of the UK (Excluding Teesside - as of April 5th 2021, excluding Basildon & Sunderland as of May 31st 2021, and excluding Nottingham & Newcastle as of July 26th 2021).

  • The screenshot must be taken from the pick-up location

  • The screenshot must be zoomed out (pick-up point and drop-off point should be visible).

🔢 How adjustments are calculated

The payment structure for London and the rest of the UK can be seen below. You will receive an additional adjustment equal to the difference in payment brackets, depending on what city you are working in, the transport type used and the distance travelled.

📍 London - Pay per drop

<1.5 miles

1.51 - 2.5 miles

>2.51 miles

🚲 Bike

£4.00

£4.75

£2.70 + £1.50/mile

max. 5 miles

🛵 Motorcycle

£4.50

£5.25

£3.00 + £1.65/mile

max. 8 miles

🚙 Car

£6.00

£7.25

£3.90 + £2.45/mile

📍 Teesside (As of April 5th 2021), Basildon and Sunderland (As of May 31st 2021) - Pay per drop

Base

Mileage (starting at 0.5 miles)

🚲 Bike

£3.15

£1.15

🛵 Motorcycle

£3.20

£1.20

🚙 Car

£3.20

£1.20

📍 Nottingham & Newcastle (As of July 26th 2021) - Pay per drop

Base

Mileage (starting at 0.5 miles)

🚲 Bike

£3.25

£1.00

🛵 Motorcycle

£3.35

£1.00

🚙 Car

£3.35

£1.00

📍 Rest of UK - Pay per drop

<2.5 miles

2.51 - 5 miles

>5.1 - 8+ miles

🚲 Bike

£4.00

£6.75

🛵🚙 Motorcycle or car

£4.50

£7.50

£5.00 + £0.75/mile


For more information on payments follow the links below:

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