Remember it's your responsibility to ensure age-restricted items are delivered safely, and within the law. This means you must request to see ID when delivering alcohol/age-restricted items.

Because of COVID-19, please take the following safety precautions when delivering age-restricted items.

How to verify the customer's age

✅ Do:

  • Stay 2 metres apart where possible.

  • Ask the customer to hold up the ID so it's visible. From a distance, observe the date of birth and enter it correctly in the app.

  • If a signature is required, sign it yourself with an “X”.

  • Once you have verified their age, place the item at the door and step back.

❌ Do not:

  • Do not open the package to check/confirm any age-restricted items.

  • Do not ask for the customer to sign for the delivery.

  • Do not handle the ID card - observe it from a safe distance.

  • Do not complete the delivery if you were unable to verify the customers' age. If a customer fails Challenge 25 verification, contact Support to schedule a return.

Tips to help speed up delivery

  • Look out for any year before and including 2002 but also note that those born in 2003 will be turning 18 this year.

  • Find the date of birth quickly:

Helpful links

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