Remember it's your responsibility to ensure age-restricted items are delivered safely, and within the law. This means you must request to see ID when delivering alcohol/age-restricted items.
Because of COVID-19, please take the following safety precautions when delivering age-restricted items.
How to verify the customer's age
✅ Do:
Stay 2 metres apart where possible.
Ask the customer to hold up the ID so it's visible. From a distance, observe the date of birth and enter it correctly in the app.
If a signature is required, sign it yourself with an “X”.
Once you have verified their age, place the item at the door and step back.
❌ Do not:
Do not open the package to check/confirm any age-restricted items.
Do not ask for the customer to sign for the delivery.
Do not handle the ID card - observe it from a safe distance.
Do not complete the delivery if you were unable to verify the customers' age. If a customer fails Challenge 25 verification, contact Support to schedule a return.
Tips to help speed up delivery
Look out for any year before and including 2002 but also note that those born in 2003 will be turning 18 this year.
Find the date of birth quickly:
Helpful links
Check the full Challenge 25 process here.
Request to opt-out of age-restricted deliveries.