We have made some improvements to the structure of your SFS payment statement.
If you are a member of SFS you will receive a separate weekly payment statement for both on-demand and SFS by email after 3pm on a Tuesday. This email will contain a link where you can view the statement itself.
Details on how to access this can be found here;
If you have an issue with something that directly relates to your payment statement, or if you have not received it, please email email@example.com, or respond directly to your payment statement email.
For more general inquiries, please reach out to Support via the Help Centre on your app.
On the first page of your SFS payment statement, you will see details such as your name, email address, driver ID and the time period the statement represents.
Your total earnings will be displayed on this page along with how many SFS deliveries you completed, how many slots you have booked and how many hours these slots represent.
It will also contain a summary of your payment week, which includes a daily breakdown of the following:
You will also see an additional box that contains information about any miscellaneous payments such as:
Performance bonus - any bonuses related to your SFS slots.
This slot summary states how many slots you had booked, how many were eligible and the total amount of weekly strikes you had. It also breaks down the number of each type of strike you had;
Unauthorised request strike
Note: No-showing to a slot results in 2 SFS Strikes. Invalidating other criteria results in 1 SFS Strike.
More information on SFS slot validation rules and strikes can be found here.
The individual breakdown for each slot is displayed here. You can find out the slot details;
If your slot was invalidated, the reason for invalidation will be listed at the end of each row.
If your slot does not show as validated it means you didn't fulfil one of these criteria. If the slot was invalidated for no-show then there will be no earnings.
For more information on SFS slots and their payment structure, please read this article.
You can now see the details of every delivery you have completed. As shown in the picture below, the delivery breakdown will show the following:
Date and time the delivery was accepted
Delivery Status - finished or cancelled
Earnings (£1.00 for each SFS delivery)