We are excited to announce our new Service Desk portal where you will be able to request a range of account changes and updates. 🎉

This service is currently only available to Birmingham, Liverpool & Manchester and will be available to the rest of the UK (excl. London) on 17th May 2021.

Before you are able to make changes to your account you will require access to the Service Desk portal. Click below to learn more:


What do I need?

To change your bank details we require:

  • Driver ID (found on your payment statement)

  • Email address (associated with your Stuart account)

  • New bank name

  • Bank sort code

  • Bank account number

  • Evidence that you are the account holder* (this must include the bank logo, full name and account details).

Example evidence:

*We will only accept account changes of bank account holders that match with the Stuart account holder.


  • The deadline to submit your request for bank details change is Saturday 4pm.

  • Any requests made after this will not be changed until after the following Tuesday.


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