Your Courier Performance Score (previously Client Performance Score), reflects your contribution to the Stuart community.

Stuwies with higher CPS will have priority access to book slots in certain zones. Don’t forget to fill in your zone preference forms to be eligible for priority slots. CPS is also linked to Stuwie Perks. Check out the full criteria for perks access here.

To be eligible for CPS, you must have completed a minimum of 50 deliveries in the previous 4 weeks. This is to ensure that your score fairly represents your most recent contributions.

On this page:

How are my scores calculated?

Your CPS is calculated based on your last 4 weeks of activity and is the average of 3 sub-scores.

1️⃣ Cancellation score

This is the number of deliveries that you cancel after accepting an invitation divided by all accepted invitations.*

*We understand that some cancellations are caused by external factors beyond your control. These cancellations will not count against your score.

2️⃣ On-time score

This is the number of deliveries where there have been excessive delays to pick up or to drop-off divided by all deliveries completed.

3️⃣ Slot score

This is the average of your slot sub-scores:

  • Area ratio: time spent outside of your zone NOT on a delivery deducted from the time spent inside the zone

  • Acceptance ratio: delivery invite requests accepted. You are able to miss one delivery invite per slot.

  • Online ratio: total hours online / total booked hours for the week.

  • No-show ratio: number of slots that were marked as no-show slots.

  • Check-in ratio: total number of slots that you were online for in the booked area within the first 15 minutes (i.e. 'checked-in').

  • Refused deliveries ratio: delivery invite requests refused

For example, I received the following sub-scores:

  • Cancellation score = 3/5

  • On-time score = 4/5

  • Slot score = 2/5

Overall score = 3/5 (3+4+2 / 3)

How can I increase my score?

For off-slot couriers, we recommend that you:

  • Avoid cancelling deliveries once you have accepted an invitation.*

  • Once you have accepted a delivery request, make your way to the pick-up & drop off.

For on-slot couriers:

  • Make sure you are in your zone and online within 15 minutes of the start of your slot

  • Head back to your zone as soon as a delivery is completed

  • Activate auto-accept to ensure no deliveries are missed

  • If you are unable to attend your slot, cancel at least 24 hours before the start of your slot or try to find a replacement.

*We understand that some cancellations are caused by external factors beyond your control. These cancellations will not count against your score.

FAQs

If I do more deliveries, will I get a better score?

With recent changes in CPS, the number of deliveries does not impact your score. If you head here, you can see a breakdown of how your new CPS is calculated. Your tier in Stuwie Perks is different to your score - this is explained here.

Why has my score fallen? I'd like to know this week on week so that I can change my behaviour.

Your score can be compared with last week's email to see which sub-score has changed. Please refer here on how to improve your sub-score.

What counts as a late delivery?

Excessive delays will be taken into account. However, circumstances outside of your control such as long waiting times at restaurants should not negatively impact your score.

What happens if my signal goes and my delivery is marked as late?

Please reach out to Support in such situations where we can advise accordingly.

What happens if a customer asks us to wait at the drop-off?

Circumstances outside of your control such as customers asking you to wait at the drop-off or long waiting times at restaurants should not negatively impact your score.

What counts as a cancelled delivery?

We understand that some cancellations are caused by external factors beyond your control, such as excessive waiting times for picking up packages. These cancellations will not count against your score.

There are a number of limited invites whilst on slot so will our score correlate to the number of deliveries done?

Number of deliveries done does not impact your slot score. You can view how your slot score through CPS is calculated here.

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