You can use our Service Desk portal to request a range of account changes, including a change to your Transport Type.

How do I access the Service Desk?

Before you are able to make changes to your account you will require access to the Service Desk portal.

Click below to learn more:


Making a request:

  1. Firstly you will need to use the link to access our Service Desk

  2. On the Service Desk, you will see the option for the Transport Type Change

  3. Choose which transport type you would like to make a request to

🌟We have updated our forms, to separate out each type of vehicle! This includes our Stuwies who are participating in our scheme with GreenMo!

We will then require the following details from you:

Bicycle

Car / Moped / Motorbike / e-Moped

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Driving License & Vehicle information

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Insurance certificate

Equipment

Equipment

Picture of your transport

Picture of your transport

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For further information on requirements for changing your transport type, please see this article. 👀

You can request a change here:

Please do not use your new transport until you receive approval from our Support team.

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