Process will go live on Monday 22nd November 2021.

ℹ️ For non-Just Eat deliveries, see this article.

If a Just Eat delivery can’t be completed, you will no longer need to return the package to the pick-up address.

Instead, you'll be able to leave the package by the customer's door, meaning you can move on to new deliveries quicker πŸš€

There are important steps you'll still need to follow before moving on to a new delivery:

  • πŸ“² Check the comments section in your app for any additional information.

  • πŸ“ž Attempt to call the customer at least 3 times via the app (remember you can also send an SMS in-app after the first call).

  • βœ… If the customer is reachable, ask them to confirm their address. If it is different from the order details, contact Support for further instructions.

  • πŸ“¦ Support will instruct you on what to do with the package, to ensure the package is left in a safe place e.g. next to door for the customer to find.

Important to note:

  • Any Just Eat orders containing Challenge 25 items will still need to be returned to pick-up. They will be held in separate bag to make the return easier. Read here for more information.

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