Process will go live on Monday 22nd November 2021.
ℹ️ For non-Just Eat deliveries, see this article.
If a Just Eat delivery can’t be completed, you will no longer need to return the package to the pick-up address.
Instead, you'll be able to leave the package by the customer's door, meaning you can move on to new deliveries quicker 🚀
There are important steps you'll still need to follow before moving on to a new delivery:
📲 Check the comments section in your app for any additional information.
📞 Attempt to call the customer at least 3 times via the app (remember you can also send an SMS in-app after the first call).
✅ If the customer is reachable, ask them to confirm their address. If it is different from the order details, contact Support for further instructions.
📵 If the customer is not reachable, wait at least 5 minutes before starting a live chat with Support and use the Absent Customer option.
📦 Support will instruct you on what to do with the package, to ensure the package is left in a safe place e.g. next to door for the customer to find.
Important to note:
If a customer refuses the package during drop-off, contact Support via live chat to notify them. They will tell you what to do with the package.