This feature is available in Newcastle, Leicester, Birmingham, Bristol, South Shields, Southampton, Exeter from 18 August. This will be coming to other cities soon!

Steps

  1. Try to call the customer by pressing the 📞 icon.

  2. If the customer does not reply to your first call attempt, you will be able to send an automatic text message to the customer through the app.

  3. This text message will let him know that you have arrived and that you are waiting.

  4. While waiting, attempt to call the customer at least 3 times.

  5. A 5-minute timer will start as soon as you arrive at the drop-off location. If the customer is still not responding after 5 minutes and you have tried to call him at least 3 times, you will be able to contact Support.

  6. A Support agent will organise a paid return or complete the delivery for you.

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