This page explains how we pay you for deliveries. This applies in all cities except London.

On this page:

ℹ️ Related article: Payment structure for London


Per drop fees

Your per drop fee is based on the distance you travel from pick-up to drop-off. This is made up of:

  • A base amount across for your first 0.5 miles travelled, and

  • Additional mileage pay for deliveries over 0.5 miles.

Example 1: You are a moped courier and you complete a 2.46-mile delivery.

Example 2: You are a moped courier and you complete a 1.07-mile delivery.


Minimum Guarantee

What is Minimum Guarantee?

Minimum Guarantee (MG) is the minimum hourly rate paid while on-slot. To get MG, you need to meet validation criteria.

Bike

£7.50 hourly

Motorbike or car

£8 hourly

  • If you earn more than the MG amount during your slot, you keep it all and we do not need to top it up.

  • If there were no orders coming your way while on the slot, we will give you the full amount (provided you met validation criteria).

  • If you did not meet validation criteria, there will be no extra top-up.

How do we calculate Minimum Guarantee?

Top-up is calculated by comparing your earnings while on-slot to the MG rate.

Example:

Example explained:

  • You use a motorbike and you have a 2-hour slot. The total MG is £16.

  • Over 2 hours you do 2 deliveries, paid £8.70 in total.

  • You meet all MG criteria and your slot is validated.

  • To reach the MG amount of £16, we add £7.30 to your pay.


Weekly Top-up

This applies to couriers working on-slot. Weekly Top-up is different to Minimum Guarantee.

Each week, we check if your average hourly earnings* on validated slots are lower than the rates below.

Rates from 4 April 2022:

Bike

£9.90

Motorbike or car

£10.90

If you did not meet the relevant average rate for each validated slot hour in that week, we will top up your pay to meet them.

*We count per drop earnings, Minimum Guarantee and any delivery rewards (if applicable).


Rewards

Multiplier

Our main reward system is the Multiplier. The Multiplier increases your delivery fees by a certain value (e.g. x1.2). You can check these values in advance and will see them on delivery invitations.

Multiplier rewards are separate to Minimum Guarantee (MG). MG is calculated separately, so you don't lose any MG by earning through the multiplier.

ℹ️ Related article: Multiplier rewards

Per-slot and per-drop rewards

Per-slot and per-drop rewards are incentives for completing deliveries or slots. We sometimes offer these rewards during high demand.

This reward message will have criteria such as times, zones, clients and Transport Type. To be eligible for the reward, you must fulfil the criteria in the reward message.

These rewards will be paid on top of Minimum Guarantee (if applicable).


Returns

If you have to return a package, we pay the per drop rate for distance and Transport Type for both parts of your journey.

If a multiplier is effective during your delivery, you will receive it only on your non-cancelled delivery.

ℹ️ Related article: Returns, multi-drops and cancellations


Cancellations

Cancellation fees may only be applicable for these reasons if validated by support. These are not eligible for multiplier or rewards.

  • If the delivery is cancelled within 2 minutes of you accepting, then there is no payment.

  • If your client has cancelled more than 2 minutes after you’ve accepted the delivery, we will pay a cancellation fee.

  • If the delivery cancelled was a long pick-up and you have reached pick-up, we will also pay a long pick-up reward.

Bike

£4.00

Motorbike or car

£4.50


Multi-drop deliveries

  • There's a chance for £1 for each extra delivery after the first delivery, on top of your initial payment (base + mileage)

  • A fee for additional travel distance to each drop-off.

  • We offer waiting time pay - if you wait more than 15 minutes. More information here.

  • Last but not least, there are rewards available on top of the total delivery fee.

ℹ️ Related article: Returns, multi-drops and cancellations


Long pick-up rewards (Birmingham, Leeds & Liverpool only)

We pay long pick-up (LPU) rewards when the distance between where you accept the invitation and the pick-up location is above the LPU limits below.

We pay a £1.50 reward per delivery. This applies to completed deliveries only.

A reward will be shown on your Payment Statement but will not be displayed in-app.

LPU rewards count towards Minimum Guarantee top-up and are not eligible for the Multiplier.

LPU limits:

Bikes

2 miles

Motorbikes

2.5 miles

Please be aware that LPU limits are different to the maximum pick-up distances:

Bikes

2.5 miles

Motorbikes and cars

3 miles

ℹ️ Related article: Maximum Distances


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