This structure applies in all cities except London. From 6th December 2021, this structure applies in Basildon, Nottingham, Newcastle, Sheffield, Sunderland and Teesside.
On this page:
We have introduced a new payment structure that will link payments more closely with the distance you travel from pick-up to drop-off.
New base pay across all transport types for your first 0.5 miles travelled
New mileage pay across all transport types over 0.5 miles
Your pay is proportional to the delivery distance from pick-up to drop-off. The further the distance, the higher pay you will receive
Example 1: You are a moped courier and you complete a 2.46-mile delivery
Before: Under the old payment structure, you would have earned £4.50 (all deliveries 2.5 miles and shorter earned £4.50).
After: Under the new payment structure, you earn £5.31. For the first 0.5 miles, you earn £3.35 (base). For the next 1.96 miles, you earn: 1.96 miles x £1 per mile (mileage) = £1.96. Total pay is £3.35 + £1.96 = £5.31.
See illustrated below:
Example 2: You are a moped courier and you complete a 1.07-mile delivery
Before: Under the old payment structure, you would have earned £4.50 (all deliveries 2.5 miles and shorter for this transport type earned £4.50).
After: Under the new payment structure, you earn £3.92. For the first 0.5 miles, you earn £3.35 (base). For the next 0.57 miles you earn: 0.57 miles x £1 per mile = £0.57 (mileage). Total pay is £3.35 + £0.57 = £3.92.
See illustrated below:
Minimum Guarantee is like a safety net and is applied per slot (not per hour). To get Minimum Guarantee (MG), you need to meet certain criteria, which you can read about here.
How do we calculate MG?
MG is calculated by the drop price. e.g. you are a motorbike courier and you had a 2 hour slot, so MG is £16. In those 2 hours, you did 2 deliveries.
Under the new linear payment structure, these deliveries are paid as follows:
Delivery 1 (1.5 miles) - base pay of £3.35 + 1 mile @ £1.00 = £4.35
Delivery 2 (2 miles) - base pay of £3.35 + 1.5 miles @ £1.00 = £4.85
The total you earned for these 2 drops while on the 2-hour slot was £9.20. You met all MG criteria and your slot is validated. To reach the minimum guaranteed amount of £16, we will top-up £6.80 to your pay.
If you earn more than the MG price in your slot, you get to keep it all and we do not need to top it up.
If there were no orders coming your way while on the slot, we will give you the full amount (provided you met MG criteria).
If you did not meet MG criteria, your payment will be based on what purely you earned in the slot by doing drops, there will be no top-up from us.
You can read about this payment element here.
Our current reward system is called the Multiplier. Full information about how it works can be found here.
We offer additional incentives in the form of per-slot and per-drop rewards. These rewards are incentives for completing slots/deliveries and will be communicated via SMS. This SMS will contain criteria such as the active date/time of the reward, the active zones, specific client (if applicable), transport type, and whether the no-show rule applies. To be eligible for the reward, you must fulfill the criteria in the SMS.
Other special rewards
When the weather conditions are not that good or a new zone is opened, you will receive an SMS with reward information. It will tell the date, time frame of when it is available, for which orders and whether the no-show rule will apply. This reward will be on top of your MG.
Cancellation fee as per your transport type:
Cancellation fees may only be applicable for these reasons if validated by Support. These are not eligible for multiplier and/or rewards.
Bike - £4
Moped - £4.50
Car - £4.50
If you have to return a package, you will be paid a full delivery fee for both deliveries (your journey to the drop-off AND your journey back to the pick-up). You will still see on your app that one delivery was cancelled (it will have an 'X' next to it) and cancelled deliveries are not eligible for multipliers rewards.
If a delivery is a multi-drop (the same pick-up place with 2 close drop-offs), you will receive £1.00 extra for each additional delivery on top of your initial payment and rewards will be counted on top of the full fee for multi-drop delivery.
For more information please see here.
Long pick-ups (Birmingham, Leeds & Liverpool only)
Long pick-up (LPU) rewards are granted when the distance between your invitation acceptance location and the pick-up location is over the LPU limits on finished and cancelled deliveries.
A reward of £1.50 will be shown on your payment statement under the LPU column in the summary and delivery breakdown but will not be displayed in-app.
LPU rewards count towards MG top-up and are not eligible for multiplier
These limits* are:
Bikes: 2 miles and over
Mopeds: 2.5 miles and over
*Please be aware that LPU limits are not the same as the maximum PU distances:
Bicycles: 2.5 Miles
Mopeds / Cars: 3 Miles
More info can be found here.
Detailed payment example
A bike courier has a Tuesday slot in Cardiff from 4pm to 7pm and has completed the following deliveries:
1 delivery of 2.6 drop-off distance
2 deliveries with a 1.5-mile drop-off distance each
The slot lasted 3 hours
The minimum hourly guarantee is £7.50 per hour
Total minimum guaranteed payment for the slot will be £22.50 (£7.50 x 3 hours)
There was a multiplier reward on offer at the time (1.2x).
This would be your payment breakdown:
Delivery 1: £3.15 + (2.1 miles x £1.15) = £5.57
Delivery 2: £3.15 + (1 mile x £1.15) = £4.30
Delivery 3: £3.15 + (1 mile x £1.15) = £4.30
Payment for the 3 deliveries: £14.17
MG top-up (providing you met MG criteria): £22.50 - £14.17 = £8.33
Multiplier rewards (on top of MG): (£14.17 x 1.2) - £14.17 = £2.83
Your total pay for the slot would be:
£14.17 (delivery payments) + £8.33 (MG top-up) + £2.83 (multiplier rewards)