Your Client Performance Score (CPS), reflects your contribution to the Stuart community. Stuwies with the highest CPS will have priority access to book slots in certain zones.
Right now, we're trialling CPS 2.0 in Basildon, Leicester, Derby, Warrington, Blackpool, Cardiff, Hull and Huddersfield only.
To be eligible for CPS, you must have completed a minimum of 50 deliveries in the previous 4 weeks. This is to ensure that your score fairly represents your most recent contributions.
Don’t forget to fill in your zone preference forms to be eligible for priority slots.
On this page:
How are my scores calculated?
Your CPS is calculated based on your last 4 weeks of activity and is the average of 3 sub-scores.
1️⃣ Cancellation score
This is the number of deliveries that you cancel after accepting an invitation / all accepted invitations.
We understand that some cancellations are caused by external factors beyond your control. These cancellations will not count against your score.
2️⃣ On-time score
This is the number of deliveries where there have been excessive delays to pick up or to drop-off divided by all deliveries completed.
3️⃣ Slot score
This is the average of your slot sub-scores:
Area ratio: time spent outside of your zone NOT on a delivery deducted from the time spent inside the zone
Acceptance ratio: delivery invite requests accepted. You are able to miss one delivery invite per slot.
Online ratio: total hours online / total booked hours for the week.
No-show ratio: number of slots that were marked as no-show slots.
Check-in ratio: total number of slots that you were online for in the booked area within the first 15 minutes (i.e. 'checked-in').
Refused deliveries ratio: delivery invite requests refused
For example, I received the following sub-scores:
Cancellation score = 3/5
On-time score = 4/5
Slot score = 2/5
Overall score = 3/5 (3+4+2 / 3)
How can I increase my score?
For off-slot couriers, we recommend that you:
Avoid cancelling deliveries once you have accepted an invitation.*
Once you have accepted a delivery request, make your way to the pick-up & drop off.
For on-slot couriers:
Make sure you are in your zone and online within 15 minutes of the start of your slot
Head back to your zone as soon as a delivery is completed
Activate auto-accept to ensure no deliveries are missed
If you are unable to attend your slot, cancel at least 24 hours before the start of your slot or try to find a replacement.
*We understand that some cancellations are caused by external factors beyond your control. These cancellations will not count against your score.