This page is about understanding and accessing your Payment Statements.

You will receive your weekly Payment Statement by email on a Tuesday. This email contains a link to your statement.

On this page:

ℹ️ If you have an issue with your Payment Statement or haven't received it, check our Payment FAQs. You can also reach us at payments.uk@stuart.com, or reply to your Payment Statement email.


How do I access historic or Annual Payment Statements?

If you need access to historic or Annual Statements where your SendSafely link has expired, please reach out to payments.uk@stuart.com. Please specify exactly which statements you need.


How do I access my latest Payment Statement?

  1. You will receive an email on Tuesday which contains a link to your Payment Statement.

  2. The link will take you to a verification page. Enter the email address associated with your Stuart account.

  3. You will be sent a verification code. This code expires after 10 minutes.

You will then be able to view your statement. You can also download a copy to your device by selecting the Download icon at the top of the page.

ℹ️ This video will show you how to access your statement if you are still having trouble.

I can’t find my verification code?

  1. Check you have entered the email address associated with your Stuart account.

  2. Check your spam or junk emails.

  3. Check if your verification code has expired. Your code is valid for 10 minutes.

  4. If you still have not received your code after 10 minutes, you can request another one.

I can’t load my statement?

  1. Check the browser and device requirements to ensure compatibility.

  2. Check this FAQ article for help.

Statements sent from July 2021 can be accessed for one year after receiving the link. Statements we sent before this date are only available for 3 months and will expire after this time.


How do I understand my Payment Statement?

Weekly Summary

On the first page of your statement, you will see your personal details and the period the statement is for.

We show your total earnings on this page, plus:

  • the number of deliveries completed

  • the number of slots booked,

  • the number of slots validated, and,

  • the number of slot hours validated.

It will also contain a summary of your payment week.

Heading

Meaning

Finished Deliveries

Number of completed deliveries

Finished Amount

Total base earnings for completed deliveries (before rewards)

Cancelled Deliveries

Number of cancelled deliveries

Cancelled Amount

Total earnings for cancelled deliveries

MG top-up

Minimum Guarantee top-up

Multiplier

Multiplier earnings

Wait at PU

Waiting time pay

Delivery Adjustments

Delivery adjustments

Rewards

Rewards earned

You will also see two boxes about Miscellaneous and Equipment payments:


Miscellaneous

Heading

Meaning

Other Adjustments

Adjustments added by the Payments team.

Referrals and Job Specific

Any referral rewards.

Community Rewards

Rewards for being a fleet captain.

Weekly top-up

Weekly-top payable, see here for more info.


Equipment

Heading

Meaning

Deducted

How much has been deducted this week.

Total Paid

The total deposit amount you have paid off so far.

Outstanding

The outstanding amount that is still to be paid.

ℹ️ Related article: Mandatory equipment and cost


Slot Summary

This section shows:

  • how many slots you booked,

  • how many were eligible for Minimum Guarantee (MG), and

  • the reasons for any slot invalidations.

MG is the minimum hourly rate paid while on-slot. To get MG, you need to meet validation criteria.

We calculate MG top-up by comparing your earnings while on-slot to the MG rate.

  • If you earn more than the MG amount during your slot, you keep it all and we do not need to top it up.

  • If there were no deliveries to do while on-slot, we will give you the full MG amount (if you met validation criteria).

  • If you did not meet validation criteria, there will be no extra top-up.

ℹ️ Related articles:


Slot Breakdown

This section shows a detailed breakdown for each slot:

  • slots details (date, time, zone),

  • how much you earned on each slot

  • how much MG top-up you received, and

  • any per-slot rewards we have added.

If we have invalidated your slot, we will show the reason at the end of each row.

If your slot is invalidated, it means you didn't fulfil these criteria and the slot is not eligible for MG. This will leave the "Top Up" column blank.


Delivery Breakdown

You can now see the details of every delivery you have completed.

Date

When the delivery was accepted.

Delivery ID

The delivery ID number.

Status

Whether the delivery was completed or cancelled. If the delivery was cancelled, this means the client cancelled after 2 minutes. You will receive a cancellation fee.

Earnings

Per drop earnings from this delivery.

Long PU

Whether this delivery was a long pick-up.

On/Off Slot

Whether you did this delivery on-slot.

Delivery Adjustment

e.g. If a distance correction was applied by Support.

Multiplier

Multiplier rate active for this delivery.

Multiplier Amount

How much you earned from the Multiplier for this delivery.

Reward

Any per drop reward associated with the delivery.

Wait at PU Minutes

How many minutes you were paid for waiting time.

Wait at PU Earnings

How much you earned from waiting time pay.

Total

Total earnings from this delivery.


Delivery Reward Summary

Your rewards are listed in the Delivery Breakdown and in more detail here in the Delivery Reward Summary. This will include:

  • the date of each reward,

  • the delivery ID the reward was applied to

  • the amount each reward is worth, and

  • the name of the reward.

Slot Reward Summary

This includes the details about each slot, including:

  • the date of each slot,

  • the start and end times,

  • the zone the slot was in,

  • the reward amount, and

  • the reward name.


What is an Annual Statement?

The tax year runs from 6 April to 5 April. HM Revenue and Customs (HMRC) must receive your tax return and any money you owe by the deadline.

To help accommodate this, we send an Annual Statement for the previous tax year in PDF format. This will include an annual summary of your earnings with Stuart. Annual Statements will be sent in the last week of April to the email address linked with your Stuart account.

What will it look like?

The Annual Statement is a document that shows your earnings throughout the last tax year.

The top of your annual Payment Statement shows the period the summary is for.


How do I understand my Annual Statement?

Above the monthly breakdown is your annual summary:

Total Earnings

Your total earnings for the tax year.

Total VAT

How much of your total earnings for the tax year is VAT.

Total Mileage

The total estimated distance you have covered from pick-up to drop-off for completed deliveries only. This does not include distance adjustments.

Finished Deliveries

The number of completed deliveries.

Cancelled Deliveries

The number of deliveries you were given cancellation fees for.

Monthly Breakdown

The main body of the statement breaks down your earnings throughout the tax year by month. The columns at the top represent the different types of earnings you have made:

Finished earnings

Earnings for finished deliveries.

VAT is included in this total. If you are a VAT registered courier, finished earnings are your base pay + VAT earnings.

Cancelled earnings

Earnings for cancellation fees.

VAT is included in this total. If you are a VAT registered courier, finished earnings are your base pay + VAT earnings.

Long PU

Earnings for long pick-ups.

MG top-up

Earnings from Minimum Guarantee top-up.

MISC payments

Any earnings in the miscellaneous section of your weekly statements. This includes adjustments we have made, PPE refunds, referrals, community rewards or Weekly Top-up.

Reward earnings

Earnings for rewards (including multipliers).

Deposit taken

Negative amounts in this column are for equipment deposits deducted. If there is a positive amount in this column then the equipment deposit has been refunded.

Total earnings

The total earnings for each column (counting all months).


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