This article includes information concerning accessing and understanding your payment statements;

You will receive your weekly payment statement by email on a Tuesday. This email will contain a link where you can view the statement itself.

If you have an issue with something that directly relates to your payment statement, or if you have not received it, please read our payment FAQs or email payments.uk@stuart.com, or respond directly to your payment statement email.

For more general inquiries, please reach out to Support via the Help Centre on your app.


Understanding your payment statement

Weekly Summary

On the first page of your payment statement, you will see details such as your name, email address, driver ID and the time period the statement represents.

Your total earnings will be displayed on this page along with how many deliveries you have completed, the number of slots booked, the number of slots validated and subsequently, how many hours these slots represent.

It will also contain a summary of your payment week, which includes a daily breakdown of the following:

  • Number of completed deliveries

  • Total base earnings for these completed deliveries

  • Number of cancelled deliveries

  • Total earnings for these cancelled deliveries

  • Minimum guarantee top-up

  • Multiplier earnings

  • Delivery adjustments

  • Rewards earned

You will also see two additional boxes that contain information about any miscellaneous payments such as:

  • Other adjustments

  • Referral rewards

  • Community rewards

  • Weekly top-up - more information on weekly top-up can be found here.

  • Equipment deposit payments - this will show how much has been deducted this week, the total deposit amount you have paid off so far and also the outstanding amount that is yet to be paid. For more information on equipment deposits, please view this article.


Slot Summary & Minimum Guarantee (MG)

Minimum Guarantee payment is a top-up that is added to your payment if your base earnings on-slot is less than a minimum guaranteed amount (minimum hourly rate x number of hours worked). If your base earnings are greater than the minimum guaranteed amount, you will not be paid any additional money.

For example, if your minimum hourly rate is £8.00 and your slot was 2 hours long, your minimum guaranteed amount is £16.00 (£8.00 x 2 hours). If you earned £12.00 in base delivery earnings on-slot, you will be awarded an MG top-up of £4.00 (£16.00 - £12.00).

Please follow this article to see the payment structure in your specific area.

To be eligible for Minimum Guarantee (MG), you must meet certain criteria, which you can read about here. If any of your slots have been invalidated they will not be eligible for MG.

This slot summary states how many slots you had booked, how many were eligible for MG and the reasons for any slot invalidations.


Slot Breakdown

The individual breakdown for each slot is displayed here. You can find out the slot details (date, time, zone), how much you earned on each slot and how much MG top-up you received. This will also include any per-slot rewards that are applied.

If your slot was invalidated, the reason for invalidation will be listed at the end of each row.

If your slot does not show as validated it means you didn't fulfil one of these criteria and are not eligible for Minimum Guarantee for that slot. This will leave the 'Top Up' column blank.

Note: If you have received too many no-shows you will not be eligible for delivery rewards. This will be stated in the summary on the first page of your statement.
You can review the no-show policy here.


Delivery Breakdown

You can now see the details of every delivery you have completed. As shown in the picture below, the delivery breakdown will show the following:

  • Date and time the delivery was accepted

  • Delivery ID

  • Delivery Status - finished or cancelled. If the delivery is labelled as cancelled, this means the delivery was cancelled by the client after 2 minutes, not by yourself. You will therefore receive a cancellation fee for this.

  • Whether the delivery was a long pick-up.

  • Delivery adjustments (eg. if a distance correction was applied by support).

  • Per-drop reward associated with a delivery

  • Multiplier rate - information about how this is calculated can be found here.

  • Multiplier amount

  • Total earnings for the delivery


Delivery & Slot Reward Summary

Whilst your rewards are stated in the delivery breakdown, they are also listed in more detail in the delivery reward summary. This will include the date of each reward, the delivery ID the reward was applied to, the amount each reward is worth and the name of the reward.

Finally, you will see a slot reward summary. This includes the details about each slot including the date, start time, finish time, zone the slot was in, reward amount and the reward name.


Accessing your payment statement

If you require access to old payment or annual statements where your SendSafely link has expired - please reach out to payments.uk@stuart.com specifying the statements you require access to.

  1. You will receive an email on Tuesday which contains a link to your payment statement.

  2. The link will take you to an ID verification page that will ask you to enter your email address. (Ensure that you use the email address associated with your Stuart account).

  3. You will be emailed a verification code which you will need to enter to confirm your identity. Please note, this verification code expires after 10 minutes.

3. You will then be able to view your statement which can also be downloaded onto your device by clicking the 'download' icon at the top of the page.

4. This video will show you how to access your statement if you are still having trouble.


Having trouble obtaining your code?

1. Have you entered the email address associated with your Stuart account?

2. Check your spam/junk emails

3. Has your verification code expired? (Your code is valid for 10mins)

4. If you still have not received it after 10mins has elapsed try again by clicking in the help box highlighted below


Having trouble loading your statement?

1. If you are still having trouble accessing your statement, please check the browser and device requirements to ensure compatibility.

2. If you have additional questions you can refer to this FAQ article.
3. This webpage also has additional information.

4. Statements sent as of July 2021 can be accessed for one year after receiving the link - statements before this date are only available for 3 months so will expire after this time.


Annual statements

The tax year runs from 6th April - 5th April. The last tax year started on 6 April 2020 and ended on 5 April 2021. HM Revenue and Customs (HMRC) will request to receive your tax return and any money you owe by the deadline. These are shown below:

To help accommodate this, we offer Stuwies an annual payment statement for the previous tax year in PDF format. In April 2021 we will offer the annual statement for April 2020 - April 2021. This will include an annual summary of your earnings with Stuart. Annual payment statements will be automatically issued in the last week of April and sent to your Stuart registered email address.


What will it look like?

The new annual statement is a one page PDF document which breaks down your earnings throughout the last tax year. This includes all earnings from April 6th 2020 until April 4th 2021 as the next payment week starts on the 5th of April. Please read see here on how to access your payment statement.

The top of your annual payment statement details the period of time the summary represents as well as your name, email and driver ID.

THIS IS AN EXAMPLE;

Above the monthly breakdown is your annual summary, note we have now included;

  • Total Earnings

  • Total VAT

  • Total mileage

  • Finished deliveries

  • Cancelled deliveries

Please see the table below for a more detailed definition of each amount;

Total Earnings

The sum of all your weekly statements for the tax year

Total VAT

The amount of your total earnings for the tax year which is VAT

Total Mileage

The total estimated distance you have covered from pickup to drop-off for finished deliveries only, note this does not include distance adjustments

Finished deliveries

The amount of finished deliveries completed

Cancelled deliveries

The amount of deliveries you were awarded cancellation fees for



Monthly Breakdown

The main body of the statement breaks down your earnings throughout the tax year by month. Please remember for the month of April earnings are only from the 6th of April in 2020 and until the 4th of April 2021. The columns at the top represent the different types of earnings you have made;

  • Finished earnings

  • Cancelled earnings

  • Long PU

  • MG top-up

  • MISC payments

  • Reward earnings

  • Deposit taken

  • Total earnings

At the bottom of the monthly breakdown, there is a row that totals each column so you can see the yearly amount for each type of earning.

Please see the table below for a more detailed definition of each type of earnings;

Finished earnings

Earnings for finished deliveries (VAT included in this total, if you are a VAT registered courier then finished earnings can be considered as your base pay + VAT earnings)

Cancelled earnings

Earnings for cancellation fees (VAT included in this total, if you are a VAT registered courier then cancelled earnings can be considered as your base pay + VAT earnings)

Long PU

Earnings for long pick-ups

MG top-up

The amount you have been paid in MG top-up

MISC payments

This includes any payments you have received in the miscellaneous section of your weekly statements; adjustments by payments or support, PPE refunds, referrals, community rewards or weekly top-up)

Reward earnings

Earnings for per-slot and per-drop rewards as well as multipliers

Deposit taken

Negative amounts in this column are for equipment deposits deducted, if there is a positive amount in this column then the equipment deposit has been refunded

Total earnings

This is the sum of each columns earnings for all months

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