This article contains the following information on multiplier rewards;

What are multiplier rewards?

The multiplier is a reward system designed to reward you for deliveries made at different times of the day. It multiplies your delivery fees by a certain value that we communicate to you in advance.

Example: You receive a delivery invitation in Liverpool with a delivery fee of £4.50. There is a multiplier of x1.5, so the delivery fee is increased to £6.75.

Note: If you have an applicable long pick-up (LPU) reward, this will also have a multiplier applied.

Multiplier values are set differently in each city depending on demand. There can be multipliers on any day of the week.

What else should I know?

  • Daily reminders about multiplier values are sent every morning.

  • There's no threshold or cap. Multiplier rewards apply from the first to last delivery completed during the specified timeframe.

  • The multiplier applied is the active value when you accept the delivery invitation.

  • Multiplier rewards are separate to Minimum Guarantee (MG). MG is calculated separately, so you don't lose any MG by earning through the multiplier.

How can I check multiplier rewards?

  • ✉️ We email you next week's multipliers every Thursday or Friday, depending on your region. You will see these values in a table or interactive web map.

  • 🔗 You will be sent a link to an interactive web map so that you can see when and where rewards will be available.

You are now able to see the map with the active multipliers in your city right from the app.

📱 Showing multipliers in the map

  • Go online.

  • On the main screen, there is a new icon on the bottom right of the map.

  • Press to choose a Map type.

  • Select Multipliers.

  • You will see the Multipliers on the map.

  • Tap on the multiplier to see how long will it last.

Swap between multiplier and slots areas on the map

You can now see both the multipliers map and the slots areas on the map.

  • On the main screen, there is a new icon on the bottom right of the map.

  • Press to choose a Map type.

  • Select Multipliers, Slots, or Streets to change your view.

See the web app multiplier from the app

In most cities, you can now access the multiplier web map right from the courier app. This feature will appear soon for London couriers.

The web map lets you see which multiplier values are active at different times and locations.

Let’s take a look!

To open the map:

  1. Head to your profile screen

  2. Tap Multiplier.

Zone-specific multipliers

Learn more about the interactive map and how we apply multiplier values to individual zones here:

Multiplier FAQs

1. Will I receive a multiplier reward on all deliveries?

  • You will receive a multiplier reward if you complete a delivery while a multiplier is active.

  • The no-show policy applies to multiplier rewards, and rewards may be invalidated for the week if you have no-showed too many times.

  • Cancelled deliveries will not have a multiplier added on top.

2. If the multiplier is different where I pick up and drop off the delivery, which multiplier will I receive?

You will receive the multiplier value which is active at the pick-up address.

3. Where do I find these rewards on my payment statement?

Please see this article: Understanding your payment statement

4. What about other types of rewards, such as per drop and per slot rewards?

These types of rewards are kept separate from multiplier rewards and are applied separately.

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