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If you have to return a package, the initial delivery is cancelled and Support issues a return delivery.
We pay the per drop delivery fee for both deliveries (your journey to drop-off and your journey back to pick-up).
Only the return delivery is eligible for multiplier rewards.
Cancellation fees may only be applicable for these reasons if validated by support. These are not eligible for multiplier and/or rewards.
If the delivery is cancelled within 2 minutes of you accepting, then there is no payment.
If your client has cancelled more than 2 minutes after you’ve accepted the delivery, we will pay a cancellation fee (below).
If the delivery cancelled was a long pick-up and you have reached pick-up, we will also pay a long pick-up reward.
Motorbike or car
Multi-drop deliveries are multiple packages from the same client with more than one drop-off address.
If a delivery is a multi-drop, you will receive £1.00 for each extra delivery on top of your initial payment. We pay rewards on top of the full delivery fee for multi-drop deliveries.
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