On this page:
If you have to return a package, the initial delivery is cancelled and Support issues a return delivery.
We pay the per drop delivery fee for both deliveries (your journey to drop-off and your journey back to pick-up).
Only the return delivery is eligible for multiplier rewards.
Cancellation fees may only be applicable for these reasons if validated by support. These are not eligible for multiplier and/or rewards.
If the delivery is cancelled within 2 minutes of you accepting, then there is no payment.
If your client has cancelled more than 2 minutes after you’ve accepted the delivery, we will pay a cancellation fee (below).
If the delivery cancelled was a long pick-up and you have reached pick-up, we will also pay a long pick-up reward.
Motorbike or car
Multi-drop deliveries are multiple packages from the same client with more than one drop-off address.
Just Eat Multi-drop deliveries
Some Just Eat restaurants will now be providing multiple packages to drop during one delivery - if you have opted in to receiving extra packages.
If you experience an Absent Customer during your multi-drop, please contact Support. Just Eat packages can be left in a safe space instead of being returned to pick-up, expect if Challenge 25 items are included. Read here for more information.
Help us improve this page