We are introducing Proof of Pick-Up (POP). This helps to make sure that you collect the right package from the store.

On this page:

How to do Proof of Pick-up (POP)

  1. First, accept the invitation then enter the pick-up (PU) location in the Apple store.

  2. Next, show your collection number and confirm the customer name with an Apple staff member.

  3. Before you collect the package from the member of staff, press the order ID which will prompt you to snap a picture through the app.

  4. Remember to allow access to the camera and take a picture of the package in the hands of the Apple staff member.

  5. Once the photo is taken, you can take the package from the Apple Staff member.

  6. Finally, tick the box to confirm that you have collected the package, then complete the delivery.

POP requirements

  • Make sure there is a clear picture of the package in the hands of the Apple staff member.

  • Remember that no face should be included in the picture.

  • The customer name on the label should be visible in the picture.

Example images

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