Stuart will pay you for long waiting times at pick-up. We are rolling this out gradually across the UK to ensure that this process works smoothly.

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How is waiting time pay calculated?

Your waiting time starts automatically when you reach the pick-up location. Waiting time pay starts after 15 minutes of waiting, up to a maximum of 30 minutes after you arrived.

Waiting time pay is 17p per minute for up to 15 minutes and rounded to the nearest minute.

Do I have to wait at pick-up?

If a package isn’t ready, continuing to wait at pick-up is optional. You can:

  • 1️⃣ Contact Support via chat to cancel your order after 30 minutes of waiting.

    Choose “Long Wait At PU” in the chat. If Support cancels your order, we will pay a cancellation fee.

  • 2️⃣ Self-cancel at any time.

    If you self-cancel you will not receive payment for the delivery.

Self-cancelling a delivery while on-slot will also affect your Minimum Guarantee and CPS.

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Where is waiting time pay on my payment statement?

You can see waiting time pay and how many minutes you have been paid for on your Payment Statement.

Under Weekly Summary, you can find waiting time pay under “Wait at PU”.

Under Delivery Breakdown, you can find "Wait at PU Minutes" and "Wait at PU Earnings".

For now, you can only see waiting time pay on your Payment Statement. This is coming soon to the app.

If you have any questions about your Payment Statement, you can reply directly to payments.uk@stuart.com.

ℹ️ Related article: Payment Statements


Other FAQs

Will I receive waiting time pay plus a cancellation fee?

No, you will only receive either waiting time pay or a cancellation fee. You will not be paid both. You will only receive a cancellation fee if the package is not ready after 30 minutes and cancelled by Support.

ℹ️ Related article: Cancellations

Why doesn’t waiting time pay show on my Payment Statement?

This is because you are working in a city where we haven’t rolled out waiting time pay yet.

ℹ️ Related article: Payment Statements

Do multipliers apply to waiting time pay?

No, multipliers apply to your per drop fees only. Multipliers are not applied to waiting time pay.

ℹ️ Related article: Multipliers

How does waiting time pay work during slots?

Waiting time pay is counted as part of your earnings before any top up for Minimum Guarantee or Weekly Top-up.

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