English

New here? What you need to get started!

Written by Operations UK - Semira
Updated over a week ago

What apps do I need?

The apps you need as a Stuart courier partner

Written by Oliver
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Camille
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Camille
Updated over a week ago

Zone Maps

Where should I position myself?

Written by Operations UK - Semira
Updated over a week ago

What is CPS?

Written by Operations UK - Semira
Updated over a week ago

Mandatory equipment and cost

Written by Operations UK - Semira
Updated over a week ago

Returning & replacing equipment

Written by Operations UK - Semira
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Semira
Updated over a week ago

Where do I find my Staffomatic ID number?

Written by Stuart - Oli
Updated over a week ago

When are Minimum Guarantee time slots published?

Written by Operations UK - Semira
Updated over a week ago

Trading a slot

Written by Operations UK - Semira
Updated over a week ago

Cancelling a slot

Written by Operations UK - Semira
Updated over a week ago

Golden rules for Minimum Guarantee

Written by Stuart - Andrew B
Updated over a week ago

SFS Slot Validation Rules and SFS Strikes

O

Written by OperationsUK - Kane
Updated over a week ago

No-show policy

Written by Operations UK - Semira
Updated over a week ago

How do I get my Staffomatic schedule on my phone's calendar app?

Written by Stuart - Andrew B
Updated over a week ago

CPS zone preference forms & priority

Written by Operations UK - Semira
Updated over a week ago

How to request slot validation?

Written by Stuart - David P
Updated over a week ago

Check-in: changes to slot validation (Bournemouth, Exeter, Plymouth Swansea, Basildon, Brighton, Cambridge, Milton Keynes, Reading, Southampton, Newcastle, Oxford, Teesside, South Shields, Sunderland, Birmingham, Bristol and Hull)

New slot validation criteria, June 2020

Written by Operations UK - Corall
Updated over a week ago

My last job

Puts you offline after your next delivery

Written by Operations UK - Semira
Updated over a week ago

Auto-accept

Automatically accepts incoming deliveries

Written by Operations UK - Semira
Updated over a week ago

Call the client or customer

How to call a client or customer

Written by Operations UK - Semira
Updated over a week ago

Time connected

See how long you have been online and how much you've earned

Written by Stuart - Juan B
Updated over a week ago

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?

Written by Stuart - Andrew B
Updated over a week ago

Problems with the Stuart app

Written by Stuart - Andrew B
Updated over a week ago

App update 2019

What's changing?

C

Written by CityManager UK - Mike
Updated over a week ago

When and how am I paid?

Details about how you are paid

Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards

Written by Operations UK - Semira
Updated over a week ago

Your payment statement explained

How to understand your payment statement

Written by Oliver
Updated over a week ago

Your SFS payment statement explained

How to understand your SFS payment statement

Written by Operations UK - Nathan
Updated over a week ago

Multiplier rewards

Written by Operations UK - Inesa
Updated over a week ago

Cancellation fee

Written by Operations UK - Semira
Updated over a week ago

I am missing my pay. What should I do?

What to do if you are missing your weekly payment.

Written by Operations UK - Inesa
Updated over a week ago

Slot Validation Requests (On-Demand)

Written by Operations UK - Inesa
Updated over a week ago

SFS Slot Validation Requests

Daily SFS slot invalidation SMS and sending validation requests

O

Written by OperationsUK - Kane
Updated over a week ago

SFS Slot Publishing, Cancelling and Trading

O

Written by OperationsUK - Kane
Updated over a week ago

How to create a Proof of Delivery

Below are instructions you are required to follow to complete contactless deliveries.

O

Written by Operations UK - Samiya
Updated over a week ago

Pick-up problems

If you can't find your client on a On-Demand or SFS job, follow these steps:

Written by Operations UK - Semira
Updated over a week ago

I have received a job outside of my zone

What to do if you've received an out-of-zone job

Written by Operations UK - Semira
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store

O

Written by Operations UK - Samiya
Updated over a week ago

Marking a job as picked

What to do to mark a job as picked in the On-Demand and SFS fleet

Written by Operations UK - Semira
Updated over a week ago

Drop-Off Problems

What to do if you are having trouble delivering your package

O

Written by Operations UK - Samiya
Updated over a week ago

New to SFS? What you need to get started!

O

Written by OperationsUK - Kane
Updated over a week ago

Slots

How to secure and manage your slot

Written by Operations UK - Semira
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?

Written by Operations UK - Semira
Updated over a week ago

Getting a signature

Follow these steps to ensure you have successfully completed your job:

Written by Operations UK - Semira
Updated over a week ago

Making Returns

Checklist before requesting a return from Support or Client store manager

Written by Operations UK - Semira
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?

O

Written by Operations UK - Samantha
Updated over a week ago

Cancellation: what if my client cancels the job?

Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Cash float instructions for On-Demand and SFS jobs

Written by Operations UK - Camille
Updated over a week ago

Multi-drops

What if I am asked to pick up multiple orders from one client?

Written by Operations UK - Corall
Updated over a week ago

SFS - How much am I paid?

Pay structure for SFS

O

Written by OperationsUK - Kane
Updated over a week ago

Maximum drop-off distance

Written by Operations UK - Semira
Updated over a week ago

Equipment failure: what should I do?

Written by Operations UK - Semira
Updated over a week ago

Background Check Results

Written by Operations UK - Raul R
Updated over a week ago

Terms and Conditions

Written by Operations UK - Semira
Updated over a week ago

Access to Client Restrooms

Access to client restrooms while completing deliveries

O

Written by OperationsUK - Kane
Updated over a week ago

Partner Health & Safety

Written by Stuart - Juan B
Updated over a week ago

What to do if an order is too heavy?

Maximum weight capacity per transport type

Written by Operations UK - Semira
Updated over a week ago

Cold Chain: essential food safety information

Details of the Cold Chain policy

Written by Operations UK - Semira
Updated over a week ago

I've had an accident, what should I do?

Written by Operations UK - Semira
Updated over a week ago

Insurance: accident and income protection

Written by Operations UK - Camille
Updated over a week ago

How to make a claim on Chubb?

Written by Operations UK - Inesa
Updated over a week ago

Staying safe during COVID-19

Staying safe while delivering - and when you shouldn't

Written by Operations UK - Corall
Updated over a week ago

Face masks/coverings

Government recommendations on face masks/coverings

Written by Operations UK - Corall
Updated over a week ago

Protective equipment: apply for a refund

Up to £30 every 30 days

Written by Operations UK - Corall
Updated over a week ago

How to make a contact-free delivery

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers

Written by Operations UK - Corall
Updated over a week ago

Challenge 25 during COVID-19

Details of the Challenge 25 process

Written by Operations UK - Raul R
Updated this week

COVID-19 testing

How to book a test & the track and trace system

Written by Operations UK - Corall
Updated over a week ago

Zones available for priority slot booking - July 6th, 2020

Written by Operations UK - Corall
Updated this week

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19

O

Written by OperationsUK - Kane
Updated over a week ago

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system

Written by Operations UK - Corall
Updated over a week ago

Financial support from Stuart during COVID-19

Terms and conditions for financial compensation from Stuart

Written by Operations UK - Corall
Updated over a week ago

Stuart proof of partnership April 2020

Proof that working with Stuart is "critical to the COVID-19 response"

Written by Operations UK - Corall
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19

Written by Operations UK - Corall
Updated over a week ago

Discounted services for couriers during COVID-19

Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme Drive Thru

Contact-free pick-up via Drive Thru

Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme in-store pick-ups

Contact-free pick-up in stores

Written by Operations UK - Corall
Updated over a week ago

Waitrose contact-free pick-up

Pick-ups will be via the loading bay

Written by Operations UK - Corall
Updated over a week ago

McDonald's contact-free pick-up

Video on in-store procedures

Written by Operations UK - Corall
Updated over a week ago

Changing cities

Written by Stuart - David P
Updated over a week ago

How to request change of transport type?

Written by Stuart - David P
Updated over a week ago

Changing bank details

Written by Operations UK - Inesa
Updated over a week ago

Insurance while using the Stuart platform

Written by Operations UK - Raul R
Updated over a week ago

How to change my phone number

Written by Operations UK - Corall
Updated over a week ago

How can I increase my chances of getting 5-star ratings from clients?

Written by Operations UK - Semira
Updated over a week ago

CPS & how it works

Written by Operations UK - Semira
Updated over a week ago

Urgent questions: I'm on a job

Written by Operations UK - Semira
Updated over a week ago

Non-urgent questions: not on a job

Written by Operations UK - Semira
Updated over a week ago

Partner hours - London

Virtual Partner Hours sessions are now available!

Written by Operations UK - Semira
Updated over a week ago

Superdrug delivery process

Important information about the Superdrug delivery process

Written by Operations UK - Corall
Updated over a week ago

London: Laylock Street, Islington

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Hull: Pieminister

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Apple delivery process

Important information about the Apple delivery process

O

Written by Operations UK - Samiya
Updated over a week ago

London: Burger King Walthamstow

Where to park at Burger King Walthamstow?

Written by Oliver
Updated over a week ago

Newcastle: Burger King Clayton Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Boxpark Wembley

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Putney High Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Smithfield market by bike

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Stirling Road zone

What you need to know if you have slots in this zone

Written by Operations UK - Camille
Updated over a week ago

Newcastle: Parking on the Quayside

Written by Operations UK - Corall
Updated over a week ago

Manchester: intu Trafford Centre

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Nottingham and Leeds: Zonal Multiplier

Written by Operations UK - Corall
Updated over a week ago

The Weekly Stu: courier newsletter

This week's edition of The Weekly Stu

Written by Stuart - Juan B
Updated over a week ago

Events 📷 🎉 🎈

Photo gallery 💙

Written by Operations UK - Corall
Updated over a week ago

Busby: our new road safety partner

Download the free Busby app for more peace of mind on the roads 😌

Written by Operations UK - Corall
Updated over a week ago

Crofton Court Motorbikes: 5% discount

Discount on motorbike services in the North East

Written by Operations UK - Corall
Updated over a week ago

Remitly: send money home

Special offer for Stuwies

Written by Operations UK - Corall
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi

Written by Operations UK - Corall
Updated over a week ago

Portify for Stuart

Progress through the Portify levels, from Warrior to Legend 🚀

Written by Stuart - Juan B
Updated over a week ago

Open Classrooms subscription

Get out your Tipp-Ex, pack your lunchbox, polish off your protractors and sharpen your pencils!

Written by Stuart - Juan B
Updated over a week ago

Crosstown Doughnuts

Mmm.....Donuts!

Written by Stuart - Juan B
Updated over a week ago

RideTo: Motorcycle Training

Get £5 off CBT training!

Written by Operations UK - Corall
Updated over a week ago

Octopus Accounting

Accounting made simple: Self Assessment Tax Return done for £100 by Octopus

Written by Operations UK - Corall
Updated over a week ago

Inzmo phone and bike insurance

Low rates for Stuwies on phone and bike insurance

Written by Operations UK - Corall
Updated over a week ago

Elmovo e-moped offer

Simply download the app, visit the onboarding centre and get riding 🚀

Written by Operations UK - Corall
Updated over a week ago

Ekko e-bikes

Written by Operations UK - Corall
Updated over a week ago

Rent a Courier-Ready Bolt e-Bike

Rent a Bolt e-bike for £39.99/pw!

Written by Operations UK - Corall
Updated over a week ago

Otto Scooter

Be ULEZ compliant from just £59/pw!

Written by Stuart - Juan B
Updated over a week ago

Eskuta: delivery e-bikes and e-mopeds

Take most of the leg work out of riding with this electrically assisted pedal cycle.

Written by Stuart - Juan B
Updated this week

GreenMo: e-scooters in London, Brighton and Cardiff

Riders talked, GreenMo listened.

Written by Stuart - Juan B
Updated over a week ago

I'm not receiving any jobs - what should I check?

connection, jobs, invitations

Written by Operations UK - Semira
Updated over a week ago

What should I do if I can't log into the app?

Written by Operations UK - Semira
Updated over a week ago

How to authorise the app on my iPhone ?

Written by Guillaume Simon
Updated over a week ago

How do I refer a friend to be a Stuart courier?

Written by Stuart - Juan B
Updated over a week ago

Do I need to pay taxes on the money I make through Stuart?

Written by Stuart - Andrew B
Updated over a week ago

What should I do If I want to take time off?

Written by Operations UK - Semira
Updated over a week ago

About your background check

Written by Operations UK - Raul R
Updated over a week ago