English

Getting started with Stuart

New to the platform? What you need to get started!

Written by Operations UK - Alasdair
Updated over a week ago

Maximising your earning potential

Top tips for earning more on our platform

Written by OPS - UK
Updated over a week ago

Acceptable vehicles on our platform

Which vehicles can be used while delivering with Stuart?

Written by Operations UK - Inesa
Updated over a week ago

Mandatory equipment and cost

What equipment do I need to deliver?

Written by OPS - UK
Updated over a week ago

Returning & replacing equipment

Written by CS SM
Updated over a week ago

Apple slot check-in areas

Important information about Apple slot check-in areas and maps

Written by OPS - UK
Updated over a week ago

Slot Validation Rules

Checklist to ensure you are eligible for Minimum Guarantee

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Written by OperationsUK - Kane
Updated over a week ago

Check in to your slot

Slot validation criteria

Written by OPS - UK
Updated over a week ago

Slot validation for major app incidents

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Written by OperationsUK - Kane
Updated over a week ago

No-show policy

Written by CS SM
Updated over a week ago

Slot validation requests (on-demand)

What to do if your slot was incorrectly invalidated.

Written by OPS - UK
Updated over a week ago

Slots

Publishing, Cancelling & Trading

Written by CS SM
Updated over a week ago

Do I have to book slots in order to work?

Written by Operations UK - Inesa
Updated over a week ago

When are slots published?

Quick guide for when slots are published for all fleet types

Written by Operations UK - Alasdair
Updated this week

Priority slots & CPS zone preference forms

Written by CS SM
Updated over a week ago

When I Work (WIW) Guide

Everything you need to know about your WIW account

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Written by Operations UK - Samiya
Updated over a week ago

See same day and next day multipliers in your preferred area

We've made it easier than ever to see multipliers in your area

Written by OPS - UK
Updated over a week ago

Zone-specific multiplier and map

New multiplier improvements

Written by OPS - UK
Updated over a week ago

London: Zone-specific multiplier and map

Written by OPS - UK
Updated over a week ago

See the multiplier web map from the app

Check active multiplier values from the courier app

Written by OPS - UK
Updated over a week ago

Accept extra packages

How to opt-in to accept extra packages and what to expect

Written by OPS - UK
Updated over a week ago

Reset your password

What to do if you cannot login or forgot your password

Written by OPS - UK
Updated over a week ago

Stuart Courier App troubleshooting

Solutions to the most common issues with Stuart Courier App

Written by OPS - UK
Updated over a week ago

What apps do I need?

Download the courier app and Telegram

Written by CS SM
Updated over a week ago

How to see slots areas in the app

See slots areas on the map

Written by OPS - UK
Updated over a week ago

What should I do if I can't log into the app?

Written by CS SM
Updated over a week ago

How to authorise the app on my iPhone?

Written by OPS - UK
Updated over a week ago

See multiplier earnings

We've made it easier than ever to see active multiplier rewards on each delivery

Written by OPS - UK
Updated over a week ago

How to see multipliers in the app

See the active multipliers in your city in the app

Written by OPS - UK
Updated over a week ago

Feedback at pick-up

Written by OPS - UK
Updated over a week ago

What does a delivery invitation look like?

Delivery invitations in the courier app, explained

Written by OPS - UK
Updated over a week ago

My last delivery

Puts you offline after your next delivery

Written by CS SM
Updated over a week ago

Auto-accept

Automatically accepts incoming deliveries

Written by CS SM
Updated over a week ago

Problems with the Stuart app

Written by Stuart - Andrew B
Updated over a week ago

Call the client or customer

How to call a client or customer

Written by CS SM
Updated over a week ago

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?

Written by Stuart - Andrew B
Updated over a week ago

Long pick-ups (Birmingham, Leeds, Liverpool, London)

What is a long pick-up and how much am I paid?

Written by OPS - UK
Updated over a week ago

Ways to earn money at Stuart

Discover how you can earn money with us!

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Written by Operations UK - Alexandra
Updated over a week ago

Payment FAQs

A list of frequently asked questions regarding payments

Written by OPS - UK
Updated over a week ago

Changing bank details

How to change your bank details.

Written by OPS - UK
Updated over a week ago

When and how am I paid?

Details about how you are paid

Written by CS SM
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards

Written by CS SM
Updated over a week ago

Payment structure (London)

Written by OPS - UK
Updated over a week ago

Payment structure (Teesside, Basildon & Sunderland)

Understanding the structure of payments in Teesside, Basildon & Sunderland

Written by OPS - UK
Updated over a week ago

Payment Structure (All cities excluding London, Teesside, Basildon, Sunderland, Nottingham and Newcastle)

Written by OPS - UK
Updated over a week ago

Payment Structure (Nottingham & Newcastle)

Understanding the structure of payments in Nottingham & Newcastle

Written by Operations UK - Matt
Updated over a week ago

Payment structure (Sheffield)

Written by CS SM
Updated over a week ago

Annual Payment Statements

Your annual payment statement for HMRC tax returns explained

Written by Operations UK - Craig
Updated over a week ago

Weekly Top-Up

Written by OPS - UK
Updated over a week ago

Delivery fee adjustments

Types of delivery fee adjustments and how to make a request

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Written by Operations UK - Samiya
Updated over a week ago

Multiplier rewards

How multiplier rewards work

Written by OPS - UK
Updated over a week ago

Your payment statement explained

Understanding your payment statement

Written by OPS - UK
Updated over a week ago

How to access your payment statement

Accessing your payment statement

Written by OPS - UK
Updated over a week ago

Cancellation fee

Written by CS SM
Updated over a week ago

I am missing my pay. What should I do?

What to do if you are missing your weekly payment.

Written by Operations UK - Inesa
Updated over a week ago

Do I need to pay taxes on the money I make through Stuart?

Written by Stuart - Andrew B
Updated over a week ago

I have received an invitation outside of my zone

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Written by OperationsUK - Kane
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?

Written by Message
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Written by CS SM
Updated over a week ago

Cancellation: what if my client cancels the delivery?

Written by CS SM
Updated over a week ago

Multi-drop deliveries

All about multi-drop deliveries

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Written by OperationsUK - Kane
Updated over a week ago

Maximum drop-off distance

Written by CS SM
Updated over a week ago

I'm not receiving any deliveries - what should I check?

connection, deliveries, invitations

Written by CS SM
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store

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Written by Operations UK - Samiya
Updated over a week ago

At pick-up: Check Order Number

Always provide and check your order number at pick-up

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Written by Operations UK - Samiya
Updated over a week ago

Pick-up problems

Written by CS SM
Updated over a week ago

What to do if an order is too heavy?

Maximum weight capacity per transport type

Written by CS SM
Updated over a week ago

Marking a delivery as picked

What to do to mark a delivery as picked

Written by CS SM
Updated over a week ago

Absent Customer - Just Eat delivery

Updated returns process for JE deliveries

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Written by Operations UK - Samiya
Updated over a week ago

Return Deliveries

What to expect if you have a return delivery

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Written by OperationsUK - Kane
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?

Written by CS SM
Updated over a week ago

How to submit manual Proof of Delivery (POD)

This is only applicable to deliveries where manual Proof of Delivery is needed

Written by OPS - UK
Updated over a week ago

Drop-off problems

What to do if you are having issues delivering your package

Written by Operations UK - Alasdair
Updated over a week ago

Cash orders (London-specific)

Cash float instructions for On-Demand deliveries

Written by Operations UK - Camille
Updated over a week ago

Absent customer process (Newcastle and Leicester, Birmingham, Bristol, South Shields, Southampton, Exeter)

What to do if you cannot find the customer

Written by OPS - UK
Updated over a week ago

How to complete an in-app Proof of Delivery (POD)

Use the in-app feature

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Written by Operations UK - Samiya
Updated over a week ago

Free mental health helpline via Chubb

Did you know that all Stuart couriers have access to counselling through the Chubb insurance policy?

Written by Operations UK - Corall
Updated over a week ago

Courier partner health and safety

Written by OPS - UK
Updated over a week ago

Insurance: accident and income protection

Accident insurance with Chubb

Written by Operations UK - Camille
Updated over a week ago

I've had an accident, what should I do?

What to do if you have an accident while delivering

Written by CS SM
Updated over a week ago

How do I make a claim on Chubb?

How to make an accident and income protection insurance claim

Written by Operations UK - Inesa
Updated over a week ago

How to report delivery feedback

If you need to report feedback during a delivery at either pick-up or drop-off, this article explains how to report it.

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Written by Operations UK - Samiya
Updated over a week ago

Equipment failure: what should I do?

Written by CS SM
Updated over a week ago

Access to Client Toilets

Access to client restrooms while completing deliveries

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Written by OperationsUK - Kane
Updated over a week ago

Cold Chain: essential food safety information

Details of the Cold Chain policy

Written by CS SM
Updated over a week ago

How to respond to difficult situations whilst delivering Challenge 25 orders

Written by Operations UK - Inesa
Updated over a week ago

Challenge 25 in-app process

Steps to complete in the app when you deliver age-restricted items

Written by OPS - UK
Updated over a week ago

Challenge 25 Delivery Process

How to deliver age-restricted items in accordance with Challenge 25 policy

Written by Operations UK - Raul R
Updated over a week ago

Delivering Age-restricted Items

Age-restricted items and how to deliver them ✅

Written by OPS - UK
Updated over a week ago

Staying safe during COVID-19

Staying safe while delivering, and when you shouldn't deliver

Written by OPS - UK
Updated over a week ago

How to make a contact-free delivery

The delivery process during COVID-19

Written by Operations UK - Alasdair
Updated over a week ago

Client-specific pick-up processes

Pick-up processes for McDonald's, Waitrose and Krispy Kreme

Written by Operations UK - Alasdair
Updated over a week ago

COVID-19 FAQs

Frequently asked questions about COVID-19

Written by OPS - UK
Updated over a week ago

Challenge 25 during COVID-19

How to safely check for ID when delivering alcohol or other age-restricted items

Written by OPS - UK
Updated over a week ago

Mandatory face coverings

The law on face coverings from 24 July 2020

Written by Operations UK - Corall
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system

Written by OPS - UK
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19

Written by OPS - UK
Updated over a week ago

Financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system

Written by OPS - UK
Updated over a week ago

Schooling for children of Stuart partner couriers

Schooling for children of Stuwies during COVID-19

Written by OPS - UK
Updated over a week ago

Stuart Proof of Partnership - October 2021

Proof that working with Stuart is critical to the COVID-19 response

Written by OPS - UK
Updated over a week ago

Account changes Service Desk

How to access the Service Desk to change or update your details

Written by OPS - UK
Updated over a week ago

Changing City

Changing City using the Service Desk

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Written by Operations UK - Samuel
Updated over a week ago

Requirements for Changing Your Transport Type

Written by Operations UK - Guy S
Updated over a week ago

Changing your Transport Type

Changing Transport Type using the Service Desk

Written by Operations UK - Guy S
Updated over a week ago

Changing phone number

Written by Operations UK - Corall
Updated over a week ago

Can I take time off?

Written by CS SM
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Camille
Updated over a week ago

How many hours can I work?

Written by Operations UK - Inesa
Updated over a week ago

Tips for being a top Stuwie

General best practice tips

Written by OPS - UK
Updated over a week ago

Courier Performance Score (CPS)

Applies to all UK cities from 1st December 2021

Written by OPS - UK
Updated this week

Courier Performance Score (until 1st December)

Current CPS criteria - expires on 1st December 2021

Written by Operations UK - Corall
Updated this week

Reminder messages

What do they mean? (SMS and Email)

Written by OPS - UK
Updated over a week ago

Partnership Termination

Reasons for termination and how to avoid them

Written by OPS - UK
Updated this week

How to contact Support

How to contact us

Written by OPS - UK
Updated over a week ago

Support Chatbot

This article explains everything you need to know about the Chatbot

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Written by Operations UK - Samiya
Updated over a week ago

Partner hours - London

Virtual Partner Hours sessions are now available!

Written by CS SM
Updated this week

Zoom guide for focus groups

A guide to some helpful Zoom features

Written by OPS - UK
Updated over a week ago

Apple delivery process

Important information about the Apple delivery process

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Written by Operations UK - Samiya
Updated over a week ago

Superdrug delivery process

Important information about the Superdrug delivery process

Written by Operations UK - Corall
Updated over a week ago

London: Boxpark Wembley

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Laylock Street, Islington

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Hull: Pieminister

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Burger King Walthamstow

Where to park at Burger King Walthamstow?

Written by CS SM
Updated over a week ago

Newcastle: Burger King Clayton Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Putney High Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Smithfield market by bike

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Newcastle: Parking on the Quayside

Written by Operations UK - Corall
Updated over a week ago

London: Stirling Road zone

What you need to know if you have slots in this zone

Written by Operations UK - Camille
Updated over a week ago

Manchester: intu Trafford Centre

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Stuwie Football Tournament 2021 ⚽️

Rules and safety advice for games

Written by OPS - UK
Updated over a week ago

Being a Captain

What a Captain does, and how to become one

Written by CS SM
Updated over a week ago

Our newsletters

Stuart Insider and Handy Tips from Stuart

Written by Operations UK - Alasdair
Updated over a week ago

Day 1 discounts

Perks for all couriers

Written by OPS - UK
Updated over a week ago

Stuwie Perks with Collective Benefits

Deals, discounts and giveaways for Stuart couriers

Written by Message
Updated this week

Stuwie Perks (until 1st December 2021)

Current perks access criteria - expires on 1st December 2021

Written by Operations UK - Corall
Updated this week

Remitly: send money home

Special offer for Stuwies

Written by Operations UK - Corall
Updated over a week ago

Crofton Court Motorbikes: 5% discount

Discount on motorbike services in the North East

Written by Operations UK - Corall
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi

Written by Operations UK - Corall
Updated over a week ago

Prize Draw - Terms and Conditions

Full terms and conditions for entering our prize draws.

Written by OPS - UK
Updated over a week ago

Ekko e-bikes

Written by Operations UK - Corall
Updated over a week ago

Otto Scooter

Avoid ULEZ charges with an e-scooter. Food delivery insurance included!

Written by Message
Updated over a week ago

Eskuta: delivery e-bikes (no CBT needed)

Take most of the leg work out of riding with this electrically assisted pedal cycle

Written by Message
Updated over a week ago

Terms and Conditions

Written by CS SM
Updated over a week ago