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Guillaume Simon avatar Stuart - Andrew B avatar Oliver avatar +13
127 articles in this collection
Written by Guillaume Simon, Stuart - Andrew B, Oliver and 13 others
Help while on a job (Standard Fleet and SFS)

Pick-up problems

If you can't find your client on a Standard or SFS job, follow these steps:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

I have received a job outside of my zone

What to do if you've received an out-of-zone job
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store
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Written by Operations UK - Samiya
Updated over a week ago

Marking a job as picked

What to do to mark a job as picked in Standard and SFS fleet
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Drop-Off Problems

What to do if you are having trouble delivering your package
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Written by Operations UK - Samiya
Updated over a week ago

New to SFS? What you need to get started!

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Written by OperationsUK - Kane
Updated over a week ago

Slots

How to secure and manage your slot
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

SFS - Slots

How to manage and validate your SFS slot
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Written by OperationsUK - Kane
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Getting a signature

Follow these steps to ensure you have successfully completed your job:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Making Returns

Checklist before requesting a return from Support or Client store manager
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated this week

Self-cancellations

When and how do I self-cancel a delivery?
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Written by Operations UK - Samantha
Updated over a week ago

Cancellation: what if my client cancels the job?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Cash float instructions for Standard and SFS jobs
Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Multi-drops

What if I am asked to pick up multiple orders from one client?
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

SFS - How much am I paid?

Pay structure for SFS
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Written by OperationsUK - Kane
Updated over a week ago
Coronavirus/COVID-19 2020

Staying safe & sanitary during COVID-19

Social distancing and keeping sanitary
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated today

Contact-free deliveries

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Challenge 25 during COVID-19

Changes to the Challenge 25 process during COVID-19
Operations UK - Raul R avatar
Written by Operations UK - Raul R
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated today

Zones available for priority slot booking - June 1st, 2020

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated today

Apply for a refund for protective equipment

Protective equipment - a piece of good news!
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19
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Written by OperationsUK - Kane
Updated this week

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated today

Financial support from Stuart during COVID-19

Terms and conditions for financial compensation from Stuart
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week

Stuart proof of partnership April 2020

Proof that working with Stuart is "critical to the COVID-19 response"
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Discounted services for couriers during COVID-19

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme Drive Thru

Contact-free pick-up via Drive Thru
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme in-store pick-ups

Contact-free pick-up in stores
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Waitrose contact-free pick-up

Pick-ups will be via the loading bay
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago