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136 articles in this collection
Written by
Stuart - Andrew B,
Operations UK - Camille,
Message
and 10 others
Getting started
Getting started with Stuart
New to the platform? What you need to get started!
Written by
Operations UK - Alasdair
Updated over a week ago
Maximising your earning potential
Top tips for earning more on our platform
Written by
OPS - UK
Updated over a week ago
Acceptable vehicles on our platform
Which vehicles can be used while delivering with Stuart?
Written by
Operations UK - Inesa
Updated over a week ago
Equipment
Mandatory equipment and cost
What equipment do I need to deliver?
Written by
OPS - UK
Updated over a week ago
Ordering, returning and replacing your equipment
Written by
CS SM
Updated over a week ago
Slot validation & Minimum Guarantee
Apple & Nespresso slot check-in areas
Important information about Apple slot check-in areas and maps
Written by
OPS - UK
Updated over a week ago
Check in to your slot
Slot validation criteria
Written by
OPS - UK
Updated over a week ago
Slot validation for major app incidents
O
Written by
OperationsUK - Kane
Updated over a week ago
Slot booking
Slots
Publishing, Cancelling & Trading
Written by
CS SM
Updated over a week ago
Do I have to book slots in order to work?
Written by
Operations UK - Inesa
Updated over a week ago
When are slots published?
Quick guide for when slots are published for all fleet types
Written by
Operations UK - Alasdair
Updated over a week ago
Priority slots & CPS zone preference forms
Written by
CS SM
Updated over a week ago
Slot Validation Rules & Requests
Understanding the rules for slot validation and validation requests
Written by
OPS - UK
Updated over a week ago
When I Work (WIW) Guide
Everything you need to know about your WIW account
O
Written by
Operations UK - Samiya
Updated over a week ago
New Features & Launches!
See same day and next day multipliers in your preferred area
We've made it easier than ever to see multipliers in your area
Written by
OPS - UK
Updated over a week ago
Zone-specific multiplier and map
New multiplier improvements
Written by
OPS - UK
Updated over a week ago
London: Zone-specific multiplier and map
Written by
OPS - UK
Updated over a week ago
Feedback on a declined invitation
Written by
OPS - UK
Updated over a week ago
Accept extra packages
How to opt-in to accept extra packages and what to expect
Written by
OPS - UK
Updated over a week ago
The Stuart App
Feedback on self-cancelled deliveries
Written by
OPS - UK
Updated over a week ago
Reset your password
What to do if you cannot login or forgot your password
Written by
OPS - UK
Updated over a week ago
Stuart Courier App troubleshooting
Solutions to the most common issues with Stuart Courier App
Written by
OPS - UK
Updated over a week ago
What apps do I need?
Download the courier app and Telegram
Written by
CS SM
Updated over a week ago
How to see slots areas in the app
See slots areas on the map
Written by
OPS - UK
Updated over a week ago
What should I do if I can't log into the app?
Written by
CS SM
Updated over a week ago
How to authorise the app on my iPhone?
Written by
OPS - UK
Updated over a week ago
Feedback at pick-up
Written by
OPS - UK
Updated over a week ago
What does a delivery invitation look like?
Delivery invitations in the courier app, explained
Written by
OPS - UK
Updated over a week ago
My last delivery
Puts you offline after your next delivery
Written by
CS SM
Updated over a week ago
Auto-accept
Automatically accepts incoming deliveries
Written by
CS SM
Updated over a week ago
Problems with the Stuart app
Written by
Stuart - Andrew B
Updated over a week ago
Call the client or customer
How to call a client or customer
Written by
CS SM
Updated over a week ago
iOS Troubleshooting
Troubleshooting checklist and notifications troubleshooting
Written by
Stuart - Andrew B
Updated over a week ago
Android Troubleshooting
How do I turn on Notifications Sound?
Written by
Stuart - Andrew B
Updated over a week ago
Payments
Payment FAQs
Frequently asked questions about payments
Written by
OPS - UK
Updated over a week ago
Payment structure (All cities except London)
How am I paid for deliveries?
Written by
OPS - UK
Updated over a week ago
Payment structure (London)
How am I paid for deliveries?
Written by
OPS - UK
Updated over a week ago
Returns, cancellations & multi-drop deliveries
How am I paid for returns, cancellations & multi-drops?
Written by
OPS - UK
Updated over a week ago
Multiplier rewards
What are multiplier rewards and how do I find them?
Written by
OPS - UK
Updated over a week ago
Payment Statements
How do I access and understand my Payment Statements?
Written by
OPS - UK
Updated over a week ago
Delivery fee adjustments
Types of delivery fee adjustments and how to make a request
Written by
OPS - UK
Updated over a week ago
Missing pay
What should I do if I am missing my pay?
Written by
OPS - UK
Updated over a week ago
Changing bank details
How do I change my bank details?
Written by
OPS - UK
Updated over a week ago
Waiting time pay
How much am I paid for long waiting at pick-up?
Written by
OPS - UK
Updated over a week ago
Delivery Invitation FAQ
I have received an invitation outside of my zone
Written by
OPS - UK
Updated over a week ago
Self-cancellations
When and how do I self-cancel a delivery?
Written by
Message
Updated over a week ago
Maximum Distances
For Pick-Up and Drop-Off
Written by
CS SM
Updated over a week ago
I'm not receiving any deliveries - what should I check?
connection, deliveries, invitations
Written by
CS SM
Updated over a week ago
Pick-up FAQ
What if my package isn't ready?
What to do if your package is not ready in-store
O
Written by
Operations UK - Samiya
Updated over a week ago
At pick-up: Check Order Number
Always provide and check your order number at pick-up
O
Written by
Operations UK - Samiya
Updated over a week ago
Pick-up problems
Written by
CS SM
Updated over a week ago
What to do if an order is too heavy?
Maximum weight capacity per transport type
Written by
CS SM
Updated over a week ago
Marking a delivery as picked
What to do to mark a delivery as picked
Written by
CS SM
Updated over a week ago
Drop-off FAQ
Safe Spaces for Food Deliveries
What to do if a customer is absent for a food delivery
Written by
OPS - UK
Updated over a week ago
Proof at Pick-up (Apple Deliveries)
Collecting a package at the Apple store
Written by
OPS - UK
Updated over a week ago
Absent Customer - Just Eat delivery
Updated returns process for JE deliveries
O
Written by
Operations UK - Samiya
Updated over a week ago
Absent Customer-Specific Food Clients
This process includes Proof of Delivery (POD)
O
Written by
Operations UK - Samiya
Updated over a week ago
Drop-off problems
What to do if you are having issues delivering your package
Written by
Operations UK - Alasdair
Updated over a week ago
Absent customer process
What to do if you cannot find the customer
Written by
OPS - UK
Updated over a week ago
How to complete an in-app Proof of Delivery (POD)
Use the in-app feature
O
Written by
Operations UK - Samiya
Updated over a week ago
Health & Safety
Courier driving guidelines in town centres
As an independent courier, you should take all reasonable care for yourself and others whilst out delivering.
Written by
OPS - UK
Updated over a week ago
Free mental health helpline via Chubb
Did you know that all Stuart couriers have access to counselling through the Chubb insurance policy?
Written by
Operations UK - Corall
Updated over a week ago
Courier partner health and safety
Written by
OPS - UK
Updated over a week ago
Insurance: accident and income protection
Accident insurance with Chubb
Written by
Operations UK - Camille
Updated over a week ago
I've had an accident, what should I do?
What to do if you have an accident while delivering
Written by
CS SM
Updated over a week ago
How do I make a claim on Chubb?
How to make an accident and income protection insurance claim
Written by
Operations UK - Inesa
Updated over a week ago
How to report delivery feedback
If you need to report feedback during a delivery at either pick-up or drop-off, this article explains how to report it.
O
Written by
Operations UK - Samiya
Updated over a week ago
Equipment failure: what should I do?
Written by
CS SM
Updated over a week ago
Access to Client Toilets
Access to client restrooms while completing deliveries
O
Written by
OperationsUK - Kane
Updated over a week ago
Cold Chain: essential food safety information
Details of the Cold Chain policy
Written by
CS SM
Updated over a week ago
Age-verified deliveries
Age-verified delivery process in the Stuart app
Steps to complete in the app when you deliver age-restricted items
Written by
OPS - UK
Updated over a week ago
Age-verified delivery process during COVID-19
How to safely check for ID when delivering alcohol or other age-restricted items
Written by
OPS - UK
Updated over a week ago
Age-verified delivery process
How to deliver age-restricted items in accordance with age-verification policy
Written by
OPS - UK
Updated this week
How to respond to difficult situations whilst delivering age-verified orders
Written by
Operations UK - Inesa
Updated over a week ago
COVID-19 safety
Staying safe during COVID-19
Staying safe while delivering, and when you shouldn't deliver
Written by
OPS - UK
Updated over a week ago
How to make a contact-free delivery
The delivery process during COVID-19
Written by
OPS - UK
Updated over a week ago
Client-specific pick-up processes
Pick-up processes for McDonald's, Waitrose and Krispy Kreme
Written by
Operations UK - Alasdair
Updated over a week ago
COVID-19 FAQs
Frequently asked questions about COVID-19
Written by
OPS - UK
Updated over a week ago
COVID-19 testing
How to book a test & the track and trace system
Written by
OPS - UK
Updated over a week ago
Slots, CPS & cancellations during COVID-19
Changes to slot release, CPS and cancellations during COVID-19
Written by
OPS - UK
Updated over a week ago
Financial support from the Government during COVID-19
Government self-employment support grant and accessing support through the benefits system
Written by
OPS - UK
Updated over a week ago
Schooling for children of Stuart partner couriers
Schooling for children of Stuwies during COVID-19
Written by
OPS - UK
Updated over a week ago
Stuart Proof of Partnership - October 2021
Proof that working with Stuart is critical to the COVID-19 response
Written by
OPS - UK
Updated over a week ago
How do I make changes to my account?
Partner account changes using Service Desk
How to access the Service Desk to change or update your details
Written by
OPS - UK
Updated over a week ago
Changing City
Changing City using the Service Desk
O
Written by
Operations UK - Samuel
Updated over a week ago
Updating your insurance
Updating your insurance using the Service Desk
Written by
Operations UK - Guy S
Updated over a week ago
Requirements for Changing Your Transport Type
Written by
Operations UK - Guy S
Updated over a week ago
Changing phone number
Written by
Operations UK - Corall
Updated over a week ago
Changing your Transport Type
Changing Transport Type using the Service Desk
Written by
Operations UK - Guy S
Updated over a week ago
About Zego Insurance
Guidance for Stuwies who have a Zego policy
Written by
Operations UK - Guy S
Updated over a week ago
How to be a top Stuwie
Courier Performance Score (CPS)
Applies to all UK cities from 1st December 2021
Written by
OPS - UK
Updated this week
Tips for being a top Stuwie
General best practice tips
Written by
OPS - UK
Updated over a week ago
Reminder messages
What do they mean?
Written by
OPS - UK
Updated over a week ago
Partnership Termination
Reasons for termination and how to avoid them
Written by
OPS - UK
Updated over a week ago
Contacting us
How to contact Support
How to contact us
Written by
OPS - UK
Updated over a week ago
Support Chatbot
This article explains everything you need to know about the Chatbot
O
Written by
Operations UK - Samiya
Updated over a week ago
Virtual Partner Hours
Virtual Partner Hours sessions are now available!
Written by
OPS - UK
Updated over a week ago
Zoom guide for focus groups
A guide to some helpful Zoom features
Written by
OPS - UK
Updated over a week ago
Client-specific information
Apple & Nespresso FAQs
Written by
OPS - UK
Updated over a week ago
Apple delivery process
Important information about the Apple delivery process
O
Written by
Operations UK - Samiya
Updated over a week ago
Superdrug delivery process
Important information about the Superdrug delivery process
Written by
Operations UK - Corall
Updated over a week ago
City-specific information
London: Boxpark Wembley
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Laylock Street, Islington
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Hull: Pieminister
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Burger King Walthamstow
Where to park at Burger King Walthamstow?
Written by
CS SM
Updated over a week ago
Newcastle: Burger King Clayton Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Putney High Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Smithfield market by bike
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Newcastle: Parking on the Quayside
Written by
Operations UK - Corall
Updated over a week ago
Manchester: intu Trafford Centre
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Electric Vehicle Deals!
Earn more on the E-Moped XL (London)
Increase your earnings and save 75% on fuel on the E-moped XL. Rent an E-moped XL weekly through our partnership with GreenMo.
O
Written by
Operations UK - Shasha
Updated over a week ago
E-bike discount - Zoomo
Exclusive E-bike discount for Stuart couriers 🎉
Written by
OPS - UK
Updated over a week ago
Hop City E-moped rental offer
The E-moped is coming soon to Birmingham 🚀
Written by
OPS - UK
Updated over a week ago
Vok e-cargo bike rental
Partnered with Vok Stuwies can access an affordable, flexible and eco-friendly way to deliver XL packages.
Written by
OPS - UK
Updated yesterday
Rent 2 buy: Otto Electric Scooter
Save on fuel costs and avoid ULEZ charges with an E-scooter!
Written by
Message
Updated over a week ago
Rent/own an Ekko e-bike
Written by
Operations UK - Corall
Updated over a week ago
Hire to own/ purchase: Eskuta e-bike
Hire to own: Electric assisted pedal bike. Purchase: save up to £300!
Written by
Message
Updated over a week ago
The Stuart Community!
Valentine's Day 2021 photo competition
Written by
OPS - UK
Updated over a week ago
Stuwie Football Tournament 2021 ⚽️
Rules and safety advice for games
Written by
OPS - UK
Updated over a week ago
Father's Day 2021
Drawings of their father at work - from the children of couriers 💞
Written by
OPS - UK
Updated over a week ago
Being a Captain
What a Captain does, and how to become one
Written by
CS SM
Updated over a week ago
April 2022 holiday timeframes
Our timeframes and schedule for bank holidays in April 2022
Written by
OPS - UK
Updated over a week ago
Our newsletters
Stuart Insider and Handy Tips from Stuart
Written by
Operations UK - Alasdair
Updated over a week ago
Past events 📷 🎉 🎈
Photo gallery 💙
Written by
Operations UK - Corall
Updated over a week ago
Stuwie Perks
Day 1 discounts
Perks for all couriers
Written by
OPS - UK
Updated over a week ago
Stuwie Perks with Collective Benefits
Deals, discounts and giveaways for Stuart couriers
Written by
Message
Updated over a week ago
Remitly: send money home
Special offer for Stuwies
Written by
Operations UK - Corall
Updated over a week ago
Crofton Court Motorbikes: 5% discount
Discount on motorbike services in the North East
Written by
Operations UK - Corall
Updated over a week ago
10% off motorbike detailing services
Stuart exclusive discount: 10% off with Valentino Glossi
Written by
Operations UK - Corall
Updated over a week ago
The Circular Start Up - applications open!
Do you have a business idea that could reduce or redefine consumption? Deadline extended to Sunday 27th March 2022
Written by
OPS - UK
Updated over a week ago
Prize Draw - Terms and Conditions
Full terms and conditions for entering our prize draws.
Written by
OPS - UK
Updated over a week ago
General Platform Rules
Equal Opportunities Policy
Written by
OPS - UK
Updated over a week ago
Terms and Conditions
Written by
CS SM
Updated over a week ago
FAQ
Can I take time off?
Written by
CS SM
Updated over a week ago
Can I just work anytime?
Written by
Operations UK - Camille
Updated over a week ago
How many hours can I work?
Written by
Operations UK - Inesa
Updated over a week ago