New here? What you need to get started!

Written by Operations UK - Semira
Updated over a week ago

What apps do I need?

The apps you need as a Stuart courier partner

Written by Oliver
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Camille
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Camille
Updated over a week ago

Mandatory equipment & costs

Written by Operations UK - Semira
Updated over a week ago

Zone Maps

Where should I position myself?

Written by Operations UK - Semira
Updated over a week ago

What is CPS?

Written by Operations UK - Semira
Updated over a week ago

What equipment should I have?

Written by Operations UK - Semira
Updated today

How much does the equipment cost?

Written by Operations UK - Semira
Updated over a week ago

Returning & replacing equipment

Written by Operations UK - Semira
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Semira
Updated over a week ago

Where do I find my Staffomatic ID number?

Written by Stuart - Oli
Updated over a week ago

When are Minimum Guarantee time slots published?

Written by Operations UK - Semira
Updated this week

Trading a slot

Written by Operations UK - Semira
Updated over a week ago

Cancelling a slot

Written by Operations UK - Semira
Updated over a week ago

Golden rules for Minimum Guarantee

Written by Stuart - Andrew B
Updated over a week ago

No-show policy

Written by Operations UK - Semira
Updated over a week ago

How do I get my Staffomatic schedule on my phone's calendar app?

Written by Stuart - Andrew B
Updated over a week ago

CPS zone preference forms & priority

Written by Operations UK - Semira
Updated over a week ago

How to request slot validation?

Written by Stuart - David P
Updated over a week ago

Check-in: changes to slot validation (Birmingham, Hull, Bristol)

New slot validation criteria, Jan 2020

Written by Operations UK - Corall
Updated over a week ago

My last job

Written by Operations UK - Semira
Updated over a week ago

Auto-accept

How to use the auto accept feature

Written by Operations UK - Semira
Updated over a week ago

How to call your client & end customer

Written by Operations UK - Semira
Updated over a week ago

Time connected

Written by Stuart - Juan B
Updated over a week ago

iOS Troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Problems with the Stuart app

Written by Stuart - Andrew B
Updated over a week ago

App update

What's changing?

C

Written by CityManager UK - Mike
Updated over a week ago

When and how am I paid?

Details about how you are paid

Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards

Written by Operations UK - Semira
Updated over a week ago

Understanding my payment statement

How to understand your payment statement

Written by Oliver
Updated over a week ago

Multiplier rewards

Written by Operations UK - Inesa
Updated over a week ago

Deposit & other deductions

Written by Operations UK - Semira
Updated over a week ago

Cancellation fee

Written by Operations UK - Semira
Updated over a week ago

I am missing my pay, what should I do?

Written by Operations UK - Inesa
Updated over a week ago

Slot validation

Written by Operations UK - Inesa
Updated over a week ago

Pick-up problems

Written by Operations UK - Semira
Updated over a week ago

Marking a job as picked after you leave the pickup point

I forgot to mark as picked

Written by Operations UK - Semira
Updated over a week ago

Drop-off problems

Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if my client cancels the job?

Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Written by Operations UK - Semira
Updated over a week ago

Cancellation: what happens when I cancel? (UK)

Written by Operations UK - Corall
Updated over a week ago

Returns: what if I have to return a package?

Written by Operations UK - Semira
Updated over a week ago

I have received a job outside of my zone

Written by Operations UK - Semira
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?

O

Written by Operations UK - Samantha
Updated over a week ago

Getting a signature

Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Written by Operations UK - Camille
Updated over a week ago

How are delivery jobs allocated?

Written by Operations UK - Semira
Updated over a week ago

Maximum drop-off distance

Written by Operations UK - Semira
Updated over a week ago

Maximum weight to carry

Written by Operations UK - Semira
Updated over a week ago

Equipment failure: what should I do?

Written by Operations UK - Semira
Updated over a week ago

Failed Background Check

Written by Operations UK - Semira
Updated over a week ago

Background check is incomplete

Written by Operations UK - Raul R
Updated over a week ago

Terms and Conditions

Written by Operations UK - Semira
Updated over a week ago

Partner Health & Safety

Written by Stuart - Juan B
Updated over a week ago

Cold Chain

Cold Chain policy

Written by Operations UK - Semira
Updated over a week ago

I've had an accident, what should I do?

Written by Operations UK - Semira
Updated over a week ago

Insurance: accident and income protection

Written by Operations UK - Camille
Updated over a week ago

How to make a claim on Chubb?

Written by Operations UK - Inesa
Updated over a week ago

Staying safe during COVID-19

Advice on staying safe while delivering

Written by Operations UK - Corall
Updated this week

What do I do if I feel unwell?

What to do if you feel unwell

Written by Operations UK - Corall
Updated this week

Contact-free deliveries

All deliveries are now "contact-free"

Written by Operations UK - Corall
Updated this week

Krispy Kreme contact-free pick-up

Details from Krispy Kreme on their new pick-up process during COVID-19

Written by Operations UK - Corall
Updated this week

Challenge 25 during COVID-19

Changes to the Challenge 25 process during COVID-19

Written by Operations UK - Raul R
Updated this week

How to apply for financial help from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system

Written by Operations UK - Corall
Updated today

Financial support if you have contracted COVID-19

Financial support from Stuart if you have contracted COVID-19

Written by Operations UK - Corall
Updated this week

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19

Written by Operations UK - Corall
Updated this week

Stuart proof of partnership March 2020

Proof that working with Stuart is "critical to the COVID-19 response"

Written by Operations UK - Corall
Updated this week

Refund for protective equipment

Protective equipment - a piece of good news!

Written by Operations UK - Corall
Updated this week

COVID-19 FAQs

Written by Operations UK - Corall
Updated this week

Changing cities

Written by Stuart - David P
Updated over a week ago

How to request change of transport type?

Written by Stuart - David P
Updated over a week ago

Changing bank details

Written by Operations UK - Inesa
Updated over a week ago

Insurance while using the Stuart platform

Written by Operations UK - Raul R
Updated over a week ago

How to change my phone number

Written by Operations UK - Corall
Updated over a week ago

How can I increase my chances of getting 5-star ratings from clients?

Written by Operations UK - Semira
Updated over a week ago

CPS & how it works

Written by Operations UK - Semira
Updated over a week ago

Urgent: I'm on a job

Written by Operations UK - Semira
Updated over a week ago

Non-urgent questions: not on a job

Written by Operations UK - Semira
Updated over a week ago

Partner hours - London

Temporarily Closed

Written by Operations UK - Semira
Updated over a week ago

London: Krispy Kreme Location Details

Krispy Kreme pickup location details

Written by Oliver
Updated over a week ago

London: Laylock Street, Islington

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Hull: Pieminister

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Burger King Walthamstow

Where to park at Burger King Walthamstow?

Written by Oliver
Updated over a week ago

Newcastle: Burger King Clayton Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Bristol and Birmingham: new morning deliveries for Greggs

Written by Operations UK - Corall
Updated over a week ago

London: Boxpark Wembley

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Putney High Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Smithfield market by bike

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Stirling Road zone

What you need to know if you have slots in this zone

Written by Operations UK - Camille
Updated over a week ago

Newcastle: Parking on the Quayside

Written by Operations UK - Corall
Updated over a week ago

Manchester: intu Trafford Centre

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Nottingham and Leeds: Zonal Multiplier

Written by Operations UK - Corall
Updated over a week ago

The Weekly Stu

This week's edition of The Weekly Stu

Written by Stuart - Juan B
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi

Written by Operations UK - Corall
Updated over a week ago

Portify for Stuart

Become a Stuart Legend!

Written by Stuart - Juan B
Updated over a week ago

Open Classrooms subscription

Get out your Tipp-Ex, pack your lunchbox, polish off your protractors and sharpen your pencils!

Written by Stuart - Juan B
Updated over a week ago

Crosstown Doughnuts

Mmm.....Donuts!

Written by Stuart - Juan B
Updated over a week ago

RideTo: Motorcycle Training

Get £5 off CBT training!

Written by Operations UK - Corall
Updated over a week ago

Octopus Accounting

Accounting made simple: Self Assessment Tax Return done for £100 by Octopus

Written by Operations UK - Corall
Updated this week

Inzmo phone and bike insurance

Low rates for Stuwies on phone and bike insurance

Written by Operations UK - Corall
Updated over a week ago

Elmovo e-moped offer

Simply download the app, visit the onboarding centre and get riding 🚀

Written by Operations UK - Corall
Updated over a week ago

Rent a Courier-Ready Bolt e-Bike

Rent a Bolt e-bike for £35.99/pw!

Written by Operations UK - Corall
Updated over a week ago

E-bike freebike discount for Stuart riders

Written by Operations UK - Corall
Updated over a week ago

Otto Scooter

Be ULEZ compliant from just £59/pw!

Written by Stuart - Juan B
Updated over a week ago

Eskuta: E-Cargo Delivery Bikes

Take most of the leg work out of riding with this electrically assisted pedal cycle.

Written by Stuart - Juan B
Updated over a week ago

GreenMo: e-scooters in London, Brighton and Cardiff

Riders talked, GreenMo listened.

Written by Stuart - Juan B
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Semira
Updated over a week ago

I'm not receiving any jobs - what should I check?

connection, jobs, invitations

Written by Operations UK - Semira
Updated over a week ago

What should I do if I can't log into the app?

Written by Operations UK - Semira
Updated over a week ago

How to authorise the app on my iPhone ?

Written by Guillaume Simon
Updated over a week ago

How do I refer a friend to be a Stuart courier?

Written by Stuart - Juan B
Updated this week

Do I need to pay taxes on the money I make through Stuart?

Written by Stuart - Andrew B
Updated over a week ago

Why do I need to complete a background check?

Written by Operations UK - Inesa
Updated over a week ago

What should I do If I want to take time off?

Written by Operations UK - Semira
Updated over a week ago