English

Guillaume Simon avatar Stuart - Andrew B avatar Oliver avatar +13
137 articles in this collection
Written by Guillaume Simon, Stuart - Andrew B, Oliver and 13 others
Payments

Payment structure (London)

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Weekly Top-Up (London)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Payment structure (rest of UK)

Oliver avatar
Written by Oliver
Updated over a week ago

Weekly top-up (rest of UK)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Payment structure (Liverpool, Leeds and Birmingham)

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

When and how am I paid?

Details about how you are paid
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

SFS - How much am I paid?

Pay structure for SFS
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Written by OperationsUK - Kane
Updated over a week ago

Your payment statement explained

How to understand your payment statement
Operations UK - Nathan avatar
Written by Operations UK - Nathan
Updated over a week ago

Your SFS payment statement explained

How to understand your SFS payment statement
Operations UK - Nathan avatar
Written by Operations UK - Nathan
Updated over a week ago

Multiplier rewards

Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated over a week ago

Cancellation fee

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

I am missing my pay. What should I do?

What to do if you are missing your weekly payment.
Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated over a week ago

SFS Slot Validation Requests

Daily SFS slot invalidation SMS and sending validation requests
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Written by OperationsUK - Kane
Updated over a week ago

Slot Validation Requests (On-Demand)

What to do if your slot was incorrectly invalidated.
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

SFS Slot Publishing, Cancelling and Trading

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Written by OperationsUK - Kane
Updated over a week ago
Help while on a job (On-Demand and SFS Fleets)

Multi-drops

What if I am asked to pick up multiple orders from one client?
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

At pick-up: Check Order Number

Always provide and check your order number at pick-up
O
Written by Operations UK - Samiya
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store
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Written by Operations UK - Samiya
Updated over a week ago

Pick-up problems

If you can't find your client on a On-Demand or SFS job, follow these steps:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Marking a job as picked

What to do to mark a job as picked in the On-Demand and SFS fleet
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How to create a Proof of Delivery

Below are instructions you are required to follow to complete contactless deliveries.
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Written by Operations UK - Samiya
Updated over a week ago

I have received a job outside of my zone

What to do if you've received an out-of-zone job
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Drop-Off Problems

What to do if you are having trouble delivering your package
O
Written by Operations UK - Samiya
Updated over a week ago

New to SFS? What you need to get started!

O
Written by OperationsUK - Kane
Updated over a week ago

Slots

How to secure and manage your slot
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Getting a signature

Follow these steps to ensure you have successfully completed your job:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Making Returns

Checklist before requesting a return from Support or Client store manager
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?
Message avatar
Written by Message
Updated over a week ago

Cancellation: what if my client cancels the job?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Cash float instructions for On-Demand and SFS jobs
Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago
Coronavirus/COVID-19 2020

Staying safe during COVID-19

Staying safe while delivering, and when you shouldn't deliver
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Mandatory face masks

New law on face masks from 24th July 2020
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Protective equipment: apply for a refund

Up to £30 every month
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

How to make a contact-free delivery

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19
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Written by OperationsUK - Kane
Updated over a week ago

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Stuart Proof of Partnership - October 2020

Proof that working with Stuart is critical to the COVID-19 response
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Frequently asked questions about COVID-19
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Waitrose contact-free pick-up

Pick-ups will be via the loading bay
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme In-store Pick-ups

Contact-free pick-up in stores
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

McDonald's contact-free pick-up

Contact-free collection process
OPS - UK avatar
Written by OPS - UK
Updated over a week ago