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138 articles in this collection
Written by
Stuart - Andrew B,
Oliver,
Operations UK - Semira
and 13 others
Getting started
Getting started with Stuart
New to the platform? What you need to get started!
Written by
Operations UK - Alasdair
Updated over a week ago
Equipment
Mandatory equipment and cost
Written by
Operations UK - Semira
Updated over a week ago
Returning & replacing equipment
Written by
Operations UK - Semira
Updated over a week ago
Slot Validation Rules & Minimum Guarantee
Slot Validation Rules
Checklist to ensure you are eligible for Minimum Guarantee
O
Written by
OperationsUK - Kane
Updated this week
Check-in to your slot
Slot validation criteria
Written by
Operations UK - Corall
Updated this week
No-show policy
Written by
Operations UK - Semira
Updated over a week ago
Slot validation for major app incidents
O
Written by
OperationsUK - Kane
Updated over a week ago
Slot Booking
Do I have to book slots in order to work?
Written by
Operations UK - Inesa
Updated this week
Slots
Publishing, Cancelling & Trading
Written by
Operations UK - Semira
Updated this week
When are slots published?
Quick guide for when slots are published for all fleet types
Written by
Operations UK - Alasdair
Updated this week
Priority slots & CPS zone preference forms
Written by
Operations UK - Semira
Updated over a week ago
Staffomatic Guide
Everything you need to know about your Staffomatic account
Written by
Operations UK - Semira
Updated over a week ago
When I Work (WIW) Guide
Everything you need to know about your WIW account
O
Written by
Operations UK - Samiya
Updated this week
Can I take time off?
Written by
Operations UK - Semira
Updated over a week ago
New Features & Launches!
In-app changes to multiplier rewards
We've made it easier than ever to see active multiplier rewards on each delivery
Written by
Operations UK - Alasdair
Updated over a week ago
New multiplier improvements
The zone-level multiplier and interactive map
Written by
Operations UK - Alasdair
Updated over a week ago
The Stuart App
Common App Issues
Solutions to the most common issues with Stuart Courier App
O
Written by
Operations UK - Alexandra
Updated this week
What apps do I need?
Download the courier app and Telegram
Written by
Oliver
Updated this week
What should I do if I can't log into the app?
Written by
Operations UK - Semira
Updated this week
How to authorise the app on my iPhone ?
Written by
Message
Updated over a week ago
How to see zone areas on the app
Where should I position myself?
Written by
Operations UK - Semira
Updated over a week ago
What does a delivery invitation look like?
Delivery invitations in the courier app, explained
Written by
OPS - UK
Updated over a week ago
How to contact support?
O
Written by
OperationsUK - Kane
Updated over a week ago
My last delivery
Puts you offline after your next delivery
Written by
Operations UK - Semira
Updated over a week ago
Number of deliveries
What do the delivery numbers in my Stuart app mean?
Written by
Operations UK - Corall
Updated over a week ago
Auto-accept
Automatically accepts incoming deliveries
Written by
Operations UK - Semira
Updated over a week ago
Call the client or customer
How to call a client or customer
Written by
Operations UK - Semira
Updated over a week ago
Problems with the Stuart app
Written by
Stuart - Andrew B
Updated this week
iOS Troubleshooting
Troubleshooting checklist and notifications troubleshooting
Written by
Stuart - Andrew B
Updated over a week ago
Android Troubleshooting
How do I turn on Notifications Sound?
Written by
Stuart - Andrew B
Updated over a week ago
Time connected
See how long you have been online and how much you've earned
Written by
Message
Updated over a week ago
Payments
Ways to earn money at Stuart
Discover how you can earn money with us!
O
Written by
Operations UK - Alexandra
Updated this week
When and how am I paid?
Details about how you are paid
Written by
Operations UK - Semira
Updated over a week ago
How much am I paid?
Minimum guarantee and delivery rewards
Written by
Operations UK - Semira
Updated over a week ago
Payment structure (Liverpool, Leeds and Birmingham)
Written by
Operations UK - Semira
Updated this week
Annual Payment Statements
How to request an annual payment statement for HMRC tax returns
Written by
Operations UK - Craig
Updated over a week ago
Payment structure (London)
Written by
Operations UK - Semira
Updated this week
Payment structure (rest of UK)
Written by
Oliver
Updated over a week ago
Weekly Top-Up (London)
Written by
Operations UK - Camille
Updated over a week ago
Weekly top-up (rest of UK)
Written by
Operations UK - Camille
Updated over a week ago
Delivery fee adjustments
Types of delivery fee adjustments and how to make a request
O
Written by
Operations UK - Samiya
Updated over a week ago
Multiplier rewards
How multiplier rewards work
Written by
Operations UK - Inesa
Updated this week
SFS - How much am I paid?
Pay structure for SFS
O
Written by
OperationsUK - Kane
Updated over a week ago
Your SFS payment statement explained
How to understand your SFS payment statement
Written by
Operations UK - Nathan
Updated over a week ago
Your new payment statement explained
Understanding your payment statement
Written by
OPS - UK
Updated over a week ago
How to access your new payment statement
Accessing your payment statement
Written by
OPS - UK
Updated over a week ago
Cancellation fee
Written by
Operations UK - Semira
Updated this week
I am missing my pay. What should I do?
What to do if you are missing your weekly payment.
Written by
Operations UK - Inesa
Updated over a week ago
SFS Slot Validation Requests
Daily SFS slot invalidation SMS and sending validation requests
O
Written by
OperationsUK - Kane
Updated over a week ago
Slot Validation Requests (On-Demand)
What to do if your slot was incorrectly invalidated.
Written by
OPS - UK
Updated over a week ago
Do I need to pay taxes on the money I make through Stuart?
Written by
Stuart - Andrew B
Updated over a week ago
Delivery Invitation FAQ
I have received an invitation outside of my zone
O
Written by
OperationsUK - Kane
Updated over a week ago
Self-cancellations
When and how do I self-cancel a delivery?
Written by
Message
Updated this week
Cancellation: what if I need to cancel my delivery?
Written by
Operations UK - Semira
Updated this week
Cancellation: what if my client cancels the delivery?
Written by
Operations UK - Semira
Updated over a week ago
Multi-drops
What if I am asked to pick up multiple orders from one client?
Written by
Operations UK - Corall
Updated over a week ago
Maximum drop-off distance
Written by
Operations UK - Semira
Updated this week
I'm not receiving any deliveries - what should I check?
connection, deliveries, invitations
Written by
Operations UK - Semira
Updated over a week ago
Pick-up FAQ
What if my package isn't ready?
What to do if your package is not ready in-store
O
Written by
Operations UK - Samiya
Updated this week
At pick-up: Check Order Number
Always provide and check your order number at pick-up
O
Written by
Operations UK - Samiya
Updated over a week ago
Pick-up problems
If you can't find your client on a On-Demand or SFS delivery, follow these steps:
Written by
Operations UK - Semira
Updated this week
What to do if an order is too heavy?
Maximum weight capacity per transport type
Written by
Operations UK - Semira
Updated over a week ago
Marking a delivery as picked
What to do to mark a delivery as picked
Written by
Operations UK - Semira
Updated this week
Drop-off FAQ
Return Deliveries
What to expect if you have a return delivery
O
Written by
OperationsUK - Kane
Updated over a week ago
Absent Customer
What if I can't find the customer or client store manager at drop-off?
Written by
Operations UK - Semira
Updated over a week ago
How to create a Proof of Delivery
Below are instructions you are required to follow to complete contactless deliveries.
O
Written by
Operations UK - Samiya
Updated over a week ago
Drop-off problems
What to do if you are having issues delivering your package
Written by
Operations UK - Alasdair
Updated over a week ago
Cash orders (London-specific)
Cash float instructions for On-Demand and SFS deliveries
Written by
Operations UK - Camille
Updated this week
Stuart Fleet Services (SFS)
New to SFS? What you need to get started!
O
Written by
OperationsUK - Kane
Updated over a week ago
SFS Slot Validation Rules & Strikes
O
Written by
OperationsUK - Kane
Updated this week
SFS Slot Publishing, Cancelling and Trading
O
Written by
OperationsUK - Kane
Updated this week
Health & Safety
Courier partner health and safety
Written by
OPS - UK
Updated this week
Equipment failure: what should I do?
Written by
Operations UK - Semira
Updated this week
How to report an issue with a client or customer
In the unfortunate event you experience an issue at pick-up or drop-off, this article explains how to report it.
O
Written by
Operations UK - Samiya
Updated over a week ago
Access to Client Toilets
Access to client restrooms while completing deliveries
O
Written by
OperationsUK - Kane
Updated over a week ago
Cold Chain: essential food safety information
Details of the Cold Chain policy
Written by
Operations UK - Semira
Updated over a week ago
How do I make a claim on Chubb?
How to make an accident and income protection insurance claim
Written by
Operations UK - Inesa
Updated over a week ago
Insurance: accident and income protection
Accident insurance with Chubb
Written by
Operations UK - Camille
Updated over a week ago
I've had an accident, what should I do?
Written by
Operations UK - Semira
Updated this week
Challenge 25
Challenge 25: Start/stop delivering alcohol or other age-restricted items
Begin or stop receiving deliveries with alcohol or any other age-restricted items
O
Written by
Operations UK - Samiya
Updated this week
Challenge 25 Delivery Process
How to deliver age-restricted items in accordance with Challenge 25 policy
Written by
Operations UK - Raul R
Updated over a week ago
Challenge 25 in-app changes
Changes to how you deliver age-restricted items
Written by
OPS - UK
Updated over a week ago
Delivering Age-restricted Items
Age-restricted items and how to deliver them ✅
Written by
OPS - UK
Updated over a week ago
Coronavirus/COVID-19 2021
Client-specific pick-up processes
Pick-up processes for McDonald's, Waitrose and Krispy Kreme
Written by
Operations UK - Alasdair
Updated over a week ago
Staying safe during COVID-19
Staying safe while delivering, and when you shouldn't deliver
Written by
Operations UK - Corall
Updated over a week ago
COVID-19 FAQs
Frequently asked questions about COVID-19
Written by
OPS - UK
Updated over a week ago
How to make a contact-free delivery
All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers
Written by
Operations UK - Corall
Updated over a week ago
Protective equipment: apply for a refund
Up to £30 every month
Written by
Operations UK - Corall
Updated over a week ago
Challenge 25 during COVID-19
How to safely check for ID when delivering alcohol or other age-restricted items
Written by
OPS - UK
Updated over a week ago
Mandatory face masks
New law on face masks from 24th July 2020
Written by
Operations UK - Corall
Updated over a week ago
COVID-19 testing
How to book a test & the track and trace system
Written by
Operations UK - Corall
Updated over a week ago
Slots, CPS & cancellations during COVID-19
Changes to slot release, CPS and cancellations during COVID-19
O
Written by
OperationsUK - Kane
Updated over a week ago
How to apply for financial support from the Government during COVID-19
Government self-employment support grant and accessing support through the benefits system
Written by
OPS - UK
Updated over a week ago
Schooling for children of Stuwies
Schooling for children of Stuwies during COVID-19
Written by
Operations UK - Corall
Updated over a week ago
Stuart Proof of Partnership - March 2021
Proof that working with Stuart is critical to the COVID-19 response
Written by
Operations UK - Corall
Updated this week
How do I make changes to my account?
Changing cities
Written by
Message - Toby
Updated over a week ago
Changing transport type
Written by
Operations UK - Alasdair
Updated this week
Changing bank details
Written by
Operations UK - Inesa
Updated over a week ago
Changing phone number
Written by
Operations UK - Corall
Updated this week
How to be a top Stuwie?
What is CPS?
Written by
Operations UK - Semira
Updated over a week ago
Can I just work anytime?
Written by
Operations UK - Camille
Updated this week
How many hours can I work?
Written by
Operations UK - Inesa
Updated this week
How can I increase my chances of getting 5-star ratings from clients?
Written by
Operations UK - Semira
Updated over a week ago
CPS & how it works
Written by
Operations UK - Semira
Updated over a week ago
Contacting us
Urgent questions: I'm on a delivery
Written by
Operations UK - Semira
Updated this week
Non-urgent questions: not on a delivery
Written by
Operations UK - Semira
Updated this week
Partner hours - London
Virtual Partner Hours sessions are now available!
Written by
Operations UK - Semira
Updated this week
Support Chatbot Guide
This article explains everything you need to know about the Chatbot
O
Written by
Operations UK - Samiya
Updated this week
Client-specific information
Superdrug delivery process
Important information about the Superdrug delivery process
Written by
Operations UK - Corall
Updated over a week ago
London: Laylock Street, Islington
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Hull: Pieminister
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Burger King Walthamstow
Where to park at Burger King Walthamstow?
Written by
Oliver
Updated over a week ago
Apple delivery process
Important information about the Apple delivery process
O
Written by
Operations UK - Samiya
Updated over a week ago
Newcastle: Burger King Clayton Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
City-specific information
London: Boxpark Wembley
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Putney High Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Smithfield market by bike
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Newcastle: Parking on the Quayside
Written by
Operations UK - Corall
Updated over a week ago
London: Stirling Road zone
What you need to know if you have slots in this zone
Written by
Operations UK - Camille
Updated this week
Manchester: intu Trafford Centre
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
The Stuart Community!
Being a Captain
What a Captain does, and how to become one
Written by
Operations UK - Semira
Updated this week
Our newsletters
The Weekly Stu and Handy Tips from Stuart
Written by
OPS - UK
Updated over a week ago
Events 📷 🎉 🎈
Photo gallery 💙
Written by
Operations UK - Corall
Updated over a week ago
Stuwie Perks
Stuwie Perks with Collective Benefits
We've announced a new partnership! 🚀
Written by
Message
Updated over a week ago
MCE x Stuart
Written by
Operations UK - Corall
Updated over a week ago
Busby x Stuart
Download the free Busby app for more peace of mind on the roads 😌
Written by
Operations UK - Corall
Updated over a week ago
Crofton Court Motorbikes: 5% discount
Discount on motorbike services in the North East
Written by
Operations UK - Corall
Updated over a week ago
10% off motorbike detailing services
Stuart exclusive discount: 10% off with Valentino Glossi
Written by
Operations UK - Corall
Updated over a week ago
Prize Draw - Terms and Conditions
Full terms and conditions for entering our prize draws.
Written by
OPS - UK
Updated over a week ago
Remitly: send money home
Special offer for Stuwies
Written by
Operations UK - Corall
Updated over a week ago
RideTo: Motorcycle Training
Get £5 off CBT training!
Written by
Operations UK - Corall
Updated over a week ago
Octopus Accounting
Accounting made simple: Self Assessment Tax Return done for £100 by Octopus
Written by
Operations UK - Corall
Updated over a week ago
e-Mopeds & e-Bikes
Elmovo e-moped offer
Simply download the app, visit the onboarding centre and get riding 🚀
Written by
Operations UK - Corall
Updated over a week ago
Ekko e-bikes
Written by
Operations UK - Corall
Updated over a week ago
Otto Scooter
Be ULEZ compliant from just £59/pw!
Written by
Message
Updated over a week ago
Eskuta: delivery e-bikes (no CBT needed)
Take most of the leg work out of riding with this electrically assisted pedal cycle
Written by
Message
Updated over a week ago
GreenMo: e-scooters in London, Brighton and Cardiff
Riders talked, GreenMo listened.
Written by
Message
Updated over a week ago
General Platform Rules
Terms and Conditions
Written by
Operations UK - Semira
Updated this week