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Stuart - Andrew B avatar Oliver avatar Operations UK - Semira avatar +13
138 articles in this collection
Written by Stuart - Andrew B, Oliver, Operations UK - Semira and 13 others
The Stuart App

Common App Issues

Solutions to the most common issues with Stuart Courier App
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Written by Operations UK - Alexandra
Updated this week

What apps do I need?

Download the courier app and Telegram
Oliver avatar
Written by Oliver
Updated this week

What should I do if I can't log into the app?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated this week

How to authorise the app on my iPhone ?

Message avatar
Written by Message
Updated over a week ago

How to see zone areas on the app

Where should I position myself?
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

What does a delivery invitation look like?

Delivery invitations in the courier app, explained
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to contact support?

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Written by OperationsUK - Kane
Updated over a week ago

My last delivery

Puts you offline after your next delivery
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Number of deliveries

What do the delivery numbers in my Stuart app mean?
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Auto-accept

Automatically accepts incoming deliveries
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Call the client or customer

How to call a client or customer
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Problems with the Stuart app

Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated this week

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting
Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?
Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago

Time connected

See how long you have been online and how much you've earned
Message avatar
Written by Message
Updated over a week ago
Payments

Ways to earn money at Stuart

Discover how you can earn money with us!
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Written by Operations UK - Alexandra
Updated this week

When and how am I paid?

Details about how you are paid
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Payment structure (Liverpool, Leeds and Birmingham)

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated this week

Annual Payment Statements

How to request an annual payment statement for HMRC tax returns
Operations UK - Craig avatar
Written by Operations UK - Craig
Updated over a week ago

Payment structure (London)

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated this week

Payment structure (rest of UK)

Oliver avatar
Written by Oliver
Updated over a week ago

Weekly Top-Up (London)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Weekly top-up (rest of UK)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Delivery fee adjustments

Types of delivery fee adjustments and how to make a request
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Written by Operations UK - Samiya
Updated over a week ago

Multiplier rewards

How multiplier rewards work
Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated this week

SFS - How much am I paid?

Pay structure for SFS
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Written by OperationsUK - Kane
Updated over a week ago

Your SFS payment statement explained

How to understand your SFS payment statement
Operations UK - Nathan avatar
Written by Operations UK - Nathan
Updated over a week ago

Your new payment statement explained

Understanding your payment statement
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to access your new payment statement

Accessing your payment statement
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Cancellation fee

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated this week

I am missing my pay. What should I do?

What to do if you are missing your weekly payment.
Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated over a week ago

SFS Slot Validation Requests

Daily SFS slot invalidation SMS and sending validation requests
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Written by OperationsUK - Kane
Updated over a week ago

Slot Validation Requests (On-Demand)

What to do if your slot was incorrectly invalidated.
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Do I need to pay taxes on the money I make through Stuart?

Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago
Coronavirus/COVID-19 2021

Client-specific pick-up processes

Pick-up processes for McDonald's, Waitrose and Krispy Kreme
Operations UK - Alasdair avatar
Written by Operations UK - Alasdair
Updated over a week ago

Staying safe during COVID-19

Staying safe while delivering, and when you shouldn't deliver
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Frequently asked questions about COVID-19
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to make a contact-free delivery

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Protective equipment: apply for a refund

Up to £30 every month
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Challenge 25 during COVID-19

How to safely check for ID when delivering alcohol or other age-restricted items
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Mandatory face masks

New law on face masks from 24th July 2020
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19
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Written by OperationsUK - Kane
Updated over a week ago

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Stuart Proof of Partnership - March 2021

Proof that working with Stuart is critical to the COVID-19 response
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week