English

Getting started with Stuart

New to the platform? What you need to get started!

Written by Operations UK - Alasdair
Updated over a week ago

Maximising your earning potential

Top tips for earning more on our platform

Written by OPS - UK
Updated over a week ago

Acceptable vehicles on our platform

Which vehicles can be used while delivering with Stuart?

Written by Operations UK - Inesa
Updated over a week ago

Mandatory equipment and cost

What equipment do I need to deliver?

Written by OPS - UK
Updated over a week ago

Ordering, returning and replacing your equipment

Written by CS SM
Updated over a week ago

Apple & Nespresso slot check-in areas

Important information about Apple slot check-in areas and maps

Written by OPS - UK
Updated over a week ago

Check in to your slot

Slot validation criteria

Written by OPS - UK
Updated over a week ago

Slot validation for major app incidents

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Written by OperationsUK - Kane
Updated over a week ago

Slots

Publishing, Cancelling & Trading

Written by CS SM
Updated over a week ago

Do I have to book slots in order to work?

Written by Operations UK - Inesa
Updated over a week ago

When are slots published?

Quick guide for when slots are published for all fleet types

Written by Operations UK - Alasdair
Updated over a week ago

Priority slots & CPS zone preference forms

Written by CS SM
Updated over a week ago

Slot Validation Rules & Requests

Understanding the rules for slot validation and validation requests

Written by OPS - UK
Updated over a week ago

When I Work (WIW) Guide

Everything you need to know about your WIW account

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Written by Operations UK - Samiya
Updated over a week ago

Register for Multi-drop deliveries

Written by OPS - UK
Updated over a week ago

Understanding the multi-drop process

Written by OPS - UK
Updated this week

See same day and next day multipliers in your preferred area

We've made it easier than ever to see multipliers in your area

Written by OPS - UK
Updated over a week ago

Zone-specific multiplier and map

New multiplier improvements

Written by OPS - UK
Updated over a week ago

London: Zone-specific multiplier and map

Written by OPS - UK
Updated over a week ago

Feedback on a declined invitation

Written by OPS - UK
Updated over a week ago

Feedback on self-cancelled deliveries

Written by OPS - UK
Updated over a week ago

Reset your password

What to do if you cannot login or forgot your password

Written by OPS - UK
Updated over a week ago

Stuart Courier App troubleshooting

Solutions to the most common issues with Stuart Courier App

Written by OPS - UK
Updated over a week ago

What apps do I need?

Download the courier app and Telegram

Written by CS SM
Updated over a week ago

How to see slots areas in the app

See slots areas on the map

Written by OPS - UK
Updated over a week ago

What should I do if I can't log into the app?

Written by CS SM
Updated over a week ago

How to authorise the app on my iPhone?

Written by OPS - UK
Updated over a week ago

Feedback at pick-up

Written by OPS - UK
Updated over a week ago

What does a delivery invitation look like?

Delivery invitations in the courier app, explained

Written by OPS - UK
Updated over a week ago

My last delivery

Puts you offline after your next delivery

Written by CS SM
Updated over a week ago

Auto-accept

Automatically accepts incoming deliveries

Written by CS SM
Updated over a week ago

Problems with the Stuart app

Written by Stuart - Andrew B
Updated over a week ago

Call the client or customer

How to call a client or customer

Written by CS SM
Updated over a week ago

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?

Written by Stuart - Andrew B
Updated over a week ago

Payment FAQs

Frequently asked questions about payments

Written by OPS - UK
Updated over a week ago

Payment structure (All cities except London)

How am I paid for deliveries?

Written by OPS - UK
Updated this week

Payment structure (London)

How am I paid for deliveries?

Written by OPS - UK
Updated this week

Returns, cancellations & multi-drop deliveries

How am I paid for returns, cancellations & multi-drops?

Written by OPS - UK
Updated this week

Multiplier rewards

What are multiplier rewards and how do I find them?

Written by OPS - UK
Updated over a week ago

Payment Statements

How do I access and understand my Payment Statements?

Written by OPS - UK
Updated over a week ago

Delivery fee adjustments

Types of delivery fee adjustments and how to make a request

Written by OPS - UK
Updated over a week ago

Missing pay

What should I do if I am missing my pay?

Written by OPS - UK
Updated over a week ago

Changing bank details

How do I change my bank details?

Written by OPS - UK
Updated over a week ago

Waiting time pay

How much am I paid for long waiting at pick-up?

Written by OPS - UK
Updated over a week ago

I have received an invitation outside of my zone

Written by OPS - UK
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?

Written by Message
Updated over a week ago

Maximum Distances

For Pick-Up and Drop-Off

Written by CS SM
Updated over a week ago

I'm not receiving any deliveries - what should I check?

connection, deliveries, invitations

Written by CS SM
Updated over a week ago

How to pick up a package

How to collect a package from a client

Written by OPS - UK
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store

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Written by Operations UK - Samiya
Updated over a week ago

At pick-up: Check Order Number

Always provide and check your order number at pick-up

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Written by Operations UK - Samiya
Updated over a week ago

Pick-up problems

Written by CS SM
Updated over a week ago

What to do if an order is too heavy

Maximum weight capacity per transport type

Written by CS SM
Updated over a week ago

Marking a delivery as picked

What to do to mark a delivery as picked

Written by CS SM
Updated over a week ago

Safe Spaces for Food Deliveries

What to do if a customer is absent for a food delivery

Written by OPS - UK
Updated over a week ago

Proof at Pick-up (Apple Deliveries)

Collecting a package at the Apple store

Written by OPS - UK
Updated over a week ago

Absent Customer - Just Eat delivery

Updated returns process for JE deliveries

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Written by Operations UK - Samiya
Updated over a week ago

Absent Customer-Specific Food Clients

This process includes Proof of Delivery (POD)

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Written by Operations UK - Samiya
Updated over a week ago

Drop-off problems

What to do if you are having issues delivering your package

Written by Operations UK - Alasdair
Updated over a week ago

Absent customer process

What to do if you cannot find the customer

Written by OPS - UK
Updated over a week ago

How to complete an in-app Proof of Delivery (POD)

Use the in-app feature

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Written by Operations UK - Samiya
Updated over a week ago

Courier driving guidelines in town centres

As an independent courier, you should take all reasonable care for yourself and others whilst out delivering.

Written by OPS - UK
Updated over a week ago

Free mental health helpline via Chubb

Did you know that all Stuart couriers have access to counselling through the Chubb insurance policy?

Written by Operations UK - Corall
Updated over a week ago

Courier partner health and safety

Written by OPS - UK
Updated over a week ago

Insurance: accident and income protection

Accident insurance with Chubb

Written by Operations UK - Camille
Updated over a week ago

I've had an accident, what should I do?

What to do if you have an accident while delivering

Written by CS SM
Updated over a week ago

How do I make a claim on Chubb?

How to make an accident and income protection insurance claim

Written by Operations UK - Inesa
Updated over a week ago

How to report delivery feedback

If you need to report feedback during a delivery at either pick-up or drop-off, this article explains how to report it.

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Written by Operations UK - Samiya
Updated over a week ago

Equipment failure: what should I do?

Written by CS SM
Updated over a week ago

Access to Client Toilets

Access to client restrooms while completing deliveries

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Written by OperationsUK - Kane
Updated over a week ago

Cold Chain: essential food safety information

Details of the Cold Chain policy

Written by CS SM
Updated over a week ago

Age-verified delivery process in the Stuart app

Steps to complete in the app when you deliver age-restricted items

Written by OPS - UK
Updated over a week ago

Age-verified delivery process during COVID-19

How to safely check for ID when delivering alcohol or other age-restricted items

Written by OPS - UK
Updated over a week ago

Age-verified delivery process

How to deliver age-restricted items in accordance with age-verification policy

Written by OPS - UK
Updated over a week ago

How to respond to difficult situations whilst delivering age-verified orders (Challenge 25)

Challenge 25 delivery process

Written by Operations UK - Inesa
Updated this week

Staying safe during COVID-19

Staying safe while delivering, and when you shouldn't deliver

Written by OPS - UK
Updated over a week ago

How to make a contact-free delivery

The delivery process during COVID-19

Written by OPS - UK
Updated over a week ago

Client-specific pick-up processes

Pick-up processes for McDonald's, Waitrose and Krispy Kreme

Written by Operations UK - Alasdair
Updated over a week ago

COVID-19 FAQs

Frequently asked questions about COVID-19

Written by OPS - UK
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system

Written by OPS - UK
Updated over a week ago

Financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system

Written by OPS - UK
Updated over a week ago

Schooling for children of Stuart partner couriers

Schooling for children of Stuwies during COVID-19

Written by OPS - UK
Updated over a week ago

Updating your Right to Work document

Updating your RTW using the Service Desk

Written by Operations UK - Nahidul
Updated over a week ago

Partner account changes using Service Desk

How to access the Service Desk to change or update your details

Written by OPS - UK
Updated over a week ago

Changing City

Changing City using the Service Desk

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Written by Operations UK - Samuel
Updated over a week ago

Updating your insurance

Updating your insurance using the Service Desk

Written by Operations UK - Guy S
Updated over a week ago

Requirements for Changing Your Transport Type

Written by Operations UK - Guy S
Updated over a week ago

Changing phone number

Written by Operations UK - Corall
Updated over a week ago

Changing your Transport Type

Changing Transport Type using the Service Desk

Written by Operations UK - Guy S
Updated over a week ago

About Zego Insurance

Guidance for Stuwies who have a Zego policy

Written by Operations UK - Guy S
Updated over a week ago

Courier Performance Score (CPS)

Applies to all UK cities from 1st December 2021

Written by OPS - UK
Updated over a week ago

Tips for being a top Stuwie

General best practice tips

Written by OPS - UK
Updated over a week ago

Reminder messages

What do they look like and mean?

Written by OPS - UK
Updated over a week ago

Partnership Termination

Reasons for termination and how to avoid them

Written by OPS - UK
Updated over a week ago

How to contact Support

How to contact us

Written by OPS - UK
Updated over a week ago

Support Chatbot

This article explains everything you need to know about the Chatbot

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Written by Operations UK - Samiya
Updated over a week ago

StuChat (formerly Virtual Partner Hours)

Want to speak to us face to face?

Written by OPS - UK
Updated over a week ago

Zoom guide for focus groups

A guide to some helpful Zoom features

Written by OPS - UK
Updated over a week ago

Bank holiday timeframes - June 2022

Our timeframes and schedule over the bank holidays

Written by OPS - UK
Updated over a week ago

Apple & Nespresso FAQs

Written by OPS - UK
Updated over a week ago

Apple delivery process

Important information about the Apple delivery process

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Written by Operations UK - Samiya
Updated over a week ago

London: Boxpark Wembley

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Laylock Street, Islington

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Hull: Pieminister

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Burger King Walthamstow

Where to park at Burger King Walthamstow?

Written by CS SM
Updated over a week ago

Newcastle: Burger King Clayton Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Putney High Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Smithfield market by bike

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Newcastle: Parking on the Quayside

Written by Operations UK - Corall
Updated over a week ago

Manchester: intu Trafford Centre

What you need to know

Written by Operations UK - Corall
Updated over a week ago

E-moped Deals

Increase your earnings and save 75% on fuel on the E-moped XL. Rent an E-moped XL weekly through our partnership with GreenMo.

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Written by Operations UK - Shasha
Updated yesterday

Vok e-cargo bike rental

Partnered with Vok Stuwies can access an affordable, flexible and eco-friendly way to deliver XL packages.

Written by OPS - UK
Updated over a week ago

E-bike deals

Written by Operations UK - Corall
Updated over a week ago

Valentine's Day 2021 photo competition

Written by OPS - UK
Updated over a week ago

Stuwie Football Tournament 2021 ⚽️

Rules and safety advice for games

Written by OPS - UK
Updated over a week ago

Father's Day 2021

Drawings of their father at work - from the children of couriers 💞

Written by OPS - UK
Updated over a week ago

Being a Captain

What a Captain does, and how to become one

Written by CS SM
Updated over a week ago

Our newsletters

Stuart Insider and Handy Tips from Stuart

Written by Operations UK - Alasdair
Updated over a week ago

Past events 📷 🎉 🎈

Photo gallery 💙

Written by Operations UK - Corall
Updated over a week ago

Day 1 discounts

Perks for all couriers

Written by OPS - UK
Updated over a week ago

Stuwie Perks with Collective Benefits

Deals, discounts and giveaways for Stuart couriers

Written by Message
Updated this week

Remitly: send money home

Special offer for Stuwies

Written by Operations UK - Corall
Updated over a week ago

Crofton Court Motorbikes: 5% discount

Discount on motorbike services in the North East

Written by Operations UK - Corall
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi

Written by Operations UK - Corall
Updated over a week ago

Prize Draw - Terms and Conditions

Full terms and conditions for entering our prize draws.

Written by OPS - UK
Updated over a week ago

Stuart Courier UK Equal Opportunities Policy

Written by OPS - UK
Updated over a week ago

Terms and Conditions

Written by CS SM
Updated over a week ago

Can I take time off?

Written by CS SM
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Camille
Updated over a week ago

How many hours can I work?

Written by Operations UK - Inesa
Updated over a week ago