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English
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143 articles in this collection
Written by
Stuart - Andrew B,
Oliver,
Operations UK - Semira
and 12 others
Getting started
Getting started with Stuart
New to the platform? What you need to get started!
Written by
Operations UK - Alasdair
Updated over a week ago
Maximising your earning potential
Top tips for earning more on our platform
Written by
OPS - UK
Updated over a week ago
Equipment
Mandatory Equipment and Cost
Written by
Operations UK - Semira
Updated over a week ago
Returning & replacing equipment
Written by
Operations UK - Semira
Updated over a week ago
Slot Validation Rules & Minimum Guarantee
Slot Validation Rules
Checklist to ensure you are eligible for Minimum Guarantee
O
Written by
OperationsUK - Kane
Updated over a week ago
Check-in to your slot
Slot validation criteria
Written by
Operations UK - Corall
Updated over a week ago
No-show policy
Written by
Operations UK - Semira
Updated over a week ago
Slot validation for major app incidents
O
Written by
OperationsUK - Kane
Updated over a week ago
Slot Booking
Do I have to book slots in order to work?
Written by
Operations UK - Inesa
Updated over a week ago
Slots
Publishing, Cancelling & Trading
Written by
Operations UK - Semira
Updated over a week ago
When are slots published?
Quick guide for when slots are published for all fleet types
Written by
Operations UK - Alasdair
Updated over a week ago
Priority slots & CPS zone preference forms
Written by
Operations UK - Semira
Updated over a week ago
Staffomatic Guide
Everything you need to know about your Staffomatic account
Written by
Operations UK - Semira
Updated over a week ago
When I Work (WIW) Guide
Everything you need to know about your WIW account
O
Written by
Operations UK - Samiya
Updated over a week ago
Can I take time off?
Written by
Operations UK - Semira
Updated over a week ago
New Features & Launches!
Focus view multiplier
See the active multiplier in your zone in the app
Written by
OPS - UK
Updated this week
In-app changes to multiplier rewards
We've made it easier than ever to see active multiplier rewards on each delivery
Written by
Operations UK - Alasdair
Updated over a week ago
Zone-level multiplier and interactive map
New multiplier improvements
Written by
Operations UK - Alasdair
Updated over a week ago
The Stuart App
Common App Issues
Solutions to the most common issues with Stuart Courier App
O
Written by
Operations UK - Alexandra
Updated over a week ago
What apps do I need?
Download the courier app and Telegram
Written by
Oliver
Updated over a week ago
What should I do if I can't log into the app?
Written by
Operations UK - Semira
Updated over a week ago
How to authorise the app on my iPhone?
Written by
OPS - UK
Updated over a week ago
How to see zone areas on the app
Where should I position myself?
Written by
Operations UK - Semira
Updated over a week ago
What does a delivery invitation look like?
Delivery invitations in the courier app, explained
Written by
OPS - UK
Updated over a week ago
How to contact Support?
How to contact Support when on a delivery
Written by
OPS - UK
Updated over a week ago
My last delivery
Puts you offline after your next delivery
Written by
Operations UK - Semira
Updated over a week ago
Number of deliveries
What do the delivery numbers in my Stuart app mean?
Written by
Operations UK - Corall
Updated this week
Auto-accept
Automatically accepts incoming deliveries
Written by
Operations UK - Semira
Updated over a week ago
Call the client or customer
How to call a client or customer
Written by
Operations UK - Semira
Updated over a week ago
Problems with the Stuart app
Written by
Stuart - Andrew B
Updated over a week ago
iOS Troubleshooting
Troubleshooting checklist and notifications troubleshooting
Written by
Stuart - Andrew B
Updated over a week ago
Android Troubleshooting
How do I turn on Notifications Sound?
Written by
Stuart - Andrew B
Updated over a week ago
Time connected
See how long you have been online and how much you've earned
Written by
Message
Updated over a week ago
Payments
Long pick-ups (Birmingham, Leeds, Liverpool, London)
What is a long pick-up and how much am I paid?
Written by
OPS - UK
Updated over a week ago
Ways to earn money at Stuart
Discover how you can earn money with us!
O
Written by
Operations UK - Alexandra
Updated over a week ago
Changing bank details (Birmingham, Liverpool & Manchester only)
How to change your bank details.
Written by
OPS - UK
Updated this week
Payment structure (Teesside)
Understanding the structure of payments in Teesside
Written by
Operations UK - Craig
Updated over a week ago
When and how am I paid?
Details about how you are paid
Written by
Operations UK - Semira
Updated over a week ago
How much am I paid?
Minimum guarantee and delivery rewards
Written by
Operations UK - Semira
Updated over a week ago
Your new SFS payment statement explained
Understanding your new SFS payment statement
Written by
Operations UK - Craig
Updated over a week ago
Payment structure (Liverpool, Leeds and Birmingham)
Written by
OPS - UK
Updated over a week ago
Annual Payment Statements
How to request an annual payment statement for HMRC tax returns
Written by
Operations UK - Craig
Updated this week
Payment structure (London)
Written by
OPS - UK
Updated over a week ago
Payment structure (rest of UK)
Written by
Oliver
Updated over a week ago
Weekly Top-Up (London)
Written by
Operations UK - Camille
Updated over a week ago
Weekly top-up (rest of UK)
Written by
Operations UK - Camille
Updated over a week ago
Delivery fee adjustments
Types of delivery fee adjustments and how to make a request
O
Written by
Operations UK - Samiya
Updated over a week ago
Multiplier rewards
How multiplier rewards work
Written by
Operations UK - Inesa
Updated over a week ago
SFS - How much am I paid?
Pay structure for SFS
O
Written by
OperationsUK - Kane
Updated over a week ago
Your new payment statement explained
Understanding your payment statement
Written by
OPS - UK
Updated over a week ago
How to access your new payment statement
Accessing your payment statement
Written by
OPS - UK
Updated over a week ago
Cancellation fee
Written by
Operations UK - Semira
Updated over a week ago
I am missing my pay. What should I do?
What to do if you are missing your weekly payment.
Written by
Operations UK - Inesa
Updated over a week ago
SFS Slot Validation Requests
Daily SFS slot invalidation SMS and sending validation requests
O
Written by
OperationsUK - Kane
Updated over a week ago
Slot Validation Requests (On-Demand)
What to do if your slot was incorrectly invalidated.
Written by
OPS - UK
Updated over a week ago
Do I need to pay taxes on the money I make through Stuart?
Written by
Stuart - Andrew B
Updated over a week ago
Delivery Invitation FAQ
I have received an invitation outside of my zone
O
Written by
OperationsUK - Kane
Updated over a week ago
Self-cancellations
When and how do I self-cancel a delivery?
Written by
Message
Updated over a week ago
Cancellation: what if I need to cancel my delivery?
Written by
Operations UK - Semira
Updated over a week ago
Cancellation: what if my client cancels the delivery?
Written by
Operations UK - Semira
Updated over a week ago
Multi-drops
What if I am asked to pick up multiple orders from one client?
Written by
Operations UK - Corall
Updated over a week ago
Maximum drop-off distance
Written by
Operations UK - Semira
Updated over a week ago
I'm not receiving any deliveries - what should I check?
connection, deliveries, invitations
Written by
Operations UK - Semira
Updated over a week ago
Pick-up FAQ
What if my package isn't ready?
What to do if your package is not ready in-store
O
Written by
Operations UK - Samiya
Updated over a week ago
At pick-up: Check Order Number
Always provide and check your order number at pick-up
O
Written by
Operations UK - Samiya
Updated over a week ago
Pick-up problems
If you can't find your client on a On-Demand or SFS delivery, follow these steps:
Written by
Operations UK - Semira
Updated over a week ago
What to do if an order is too heavy?
Maximum weight capacity per transport type
Written by
Operations UK - Semira
Updated over a week ago
Marking a delivery as picked
What to do to mark a delivery as picked
Written by
Operations UK - Semira
Updated over a week ago
Drop-off FAQ
Return Deliveries
What to expect if you have a return delivery
O
Written by
OperationsUK - Kane
Updated over a week ago
Absent Customer
What if I can't find the customer or client store manager at drop-off?
Written by
Operations UK - Semira
Updated over a week ago
How to create a Proof of Delivery
Below are instructions you are required to follow to complete contactless deliveries.
O
Written by
Operations UK - Samiya
Updated over a week ago
Drop-off problems
What to do if you are having issues delivering your package
Written by
Operations UK - Alasdair
Updated over a week ago
Cash orders (London-specific)
Cash float instructions for On-Demand and SFS deliveries
Written by
Operations UK - Camille
Updated over a week ago
Stuart Fleet Services (SFS)
New to SFS? What you need to get started!
O
Written by
OperationsUK - Kane
Updated over a week ago
SFS Slot Validation Rules & Strikes
O
Written by
OperationsUK - Kane
Updated over a week ago
SFS Slot Publishing, Cancelling and Trading
O
Written by
OperationsUK - Kane
Updated over a week ago
Health & Safety
Courier partner health and safety
Written by
OPS - UK
Updated over a week ago
Equipment failure: what should I do?
Written by
Operations UK - Semira
Updated over a week ago
How to report an issue during a delivery
In the unfortunate event you experience an issue at pick-up or drop-off, this article explains how to report it.
O
Written by
Operations UK - Samiya
Updated over a week ago
Access to Client Toilets
Access to client restrooms while completing deliveries
O
Written by
OperationsUK - Kane
Updated over a week ago
Cold Chain: essential food safety information
Details of the Cold Chain policy
Written by
Operations UK - Semira
Updated over a week ago
How do I make a claim on Chubb?
How to make an accident and income protection insurance claim
Written by
Operations UK - Inesa
Updated over a week ago
Insurance: accident and income protection
Accident insurance with Chubb
Written by
Operations UK - Camille
Updated over a week ago
I've had an accident, what should I do?
Written by
Operations UK - Semira
Updated over a week ago
Challenge 25
Challenge 25: Start/stop delivering alcohol or other age-restricted items
Begin or stop receiving deliveries with alcohol or any other age-restricted items
O
Written by
Operations UK - Samiya
Updated over a week ago
Challenge 25 Delivery Process
How to deliver age-restricted items in accordance with Challenge 25 policy
Written by
Operations UK - Raul R
Updated over a week ago
Challenge 25 in-app process
Steps to complete in the app when you deliver age-restricted items
Written by
OPS - UK
Updated over a week ago
Delivering Age-restricted Items
Age-restricted items and how to deliver them ✅
Written by
OPS - UK
Updated over a week ago
Coronavirus/Covid-19
Staying safe during Covid-19
Staying safe while delivering, and when you shouldn't deliver
Written by
Operations UK - Alasdair
Updated over a week ago
How to make a contact-free delivery
The delivery process during Covid-19
Written by
OPS - UK
Updated over a week ago
Client-specific pick-up processes
Pick-up processes for McDonald's, Waitrose and Krispy Kreme
Written by
Operations UK - Alasdair
Updated over a week ago
Covid-19 FAQs
Frequently asked questions about Covid-19
Written by
OPS - UK
Updated over a week ago
Protective equipment: apply for a refund
Claim up to £30 every month
Written by
OPS - UK
Updated over a week ago
Challenge 25 during Covid-19
How to safely check for ID when delivering alcohol or other age-restricted items
Written by
OPS - UK
Updated over a week ago
Mandatory face coverings
The law on face coverings from 24 July 2020
Written by
Operations UK - Corall
Updated over a week ago
Covid-19 testing
How to book a test & the track and trace system
Written by
OPS - UK
Updated over a week ago
Slots, CPS & cancellations during Covid-19
Changes to slot release, CPS and cancellations during COVID-19
Written by
OPS - UK
Updated over a week ago
Financial support from the Government during Covid-19
Government self-employment support grant and accessing support through the benefits system
Written by
OPS - UK
Updated over a week ago
Schooling for children of Stuwies
Schooling for children of Stuwies during COVID-19
Written by
Operations UK - Corall
Updated over a week ago
Stuart Proof of Partnership - April 2021
Proof that working with Stuart is critical to the COVID-19 response
Written by
Operations UK - Corall
Updated this week
How do I make changes to my account?
Account changes Service Desk (Birmingham, Liverpool & Manchester only)
How to access the Service Desk to change or update your details
Written by
OPS - UK
Updated this week
Changing cities
Written by
Message - Toby
Updated over a week ago
Changing transport type
Written by
Operations UK - Alasdair
Updated over a week ago
Changing bank details (Excl. Birmingham, Liverpool & Manchester)
Written by
Operations UK - Inesa
Updated this week
Changing phone number
Written by
Operations UK - Corall
Updated over a week ago
How to be a top Stuwie?
What is CPS?
Written by
Operations UK - Semira
Updated over a week ago
Can I just work anytime?
Written by
Operations UK - Camille
Updated over a week ago
How many hours can I work?
Written by
Operations UK - Inesa
Updated over a week ago
How can I increase my chances of getting 5-star ratings from clients?
Written by
Operations UK - Semira
Updated over a week ago
CPS & how it works
Written by
Operations UK - Semira
Updated over a week ago
Contacting us
Urgent questions: I'm on a delivery
Written by
Operations UK - Semira
Updated over a week ago
Non-urgent questions: not on a delivery
Written by
Operations UK - Semira
Updated over a week ago
Partner hours - London
Virtual Partner Hours sessions are now available!
Written by
Operations UK - Semira
Updated in the last hour
Support Chatbot Guide
This article explains everything you need to know about the Chatbot
O
Written by
Operations UK - Samiya
Updated over a week ago
Client-specific information
Apple delivery process
Important information about the Apple delivery process
O
Written by
Operations UK - Samiya
Updated over a week ago
Superdrug delivery process
Important information about the Superdrug delivery process
Written by
Operations UK - Corall
Updated over a week ago
London: Laylock Street, Islington
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Hull: Pieminister
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Burger King Walthamstow
Where to park at Burger King Walthamstow?
Written by
Oliver
Updated over a week ago
Newcastle: Burger King Clayton Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
City-specific information
London: Boxpark Wembley
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Putney High Street
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
London: Smithfield market by bike
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
Newcastle: Parking on the Quayside
Written by
Operations UK - Corall
Updated over a week ago
London: Stirling Road zone
What you need to know if you have slots in this zone
Written by
Operations UK - Camille
Updated over a week ago
Manchester: intu Trafford Centre
What you need to know
Written by
Operations UK - Corall
Updated over a week ago
The Stuart Community!
Being a Captain
What a Captain does, and how to become one
Written by
Operations UK - Semira
Updated over a week ago
Our newsletters
Stuart Insider and Handy Tips from Stuart
Written by
Operations UK - Alasdair
Updated over a week ago
Stuwie Perks
Stuwie Perks with Collective Benefits
Deals, discounts and giveaways for Stuart couriers
Written by
Message
Updated over a week ago
MCE x Stuart
Written by
Operations UK - Corall
Updated over a week ago
Busby x Stuart
Download the free Busby app for more peace of mind on the roads 😌
Written by
Operations UK - Corall
Updated over a week ago
Crofton Court Motorbikes: 5% discount
Discount on motorbike services in the North East
Written by
Operations UK - Corall
Updated over a week ago
10% off motorbike detailing services
Stuart exclusive discount: 10% off with Valentino Glossi
Written by
Operations UK - Corall
Updated over a week ago
Prize Draw - Terms and Conditions
Full terms and conditions for entering our prize draws.
Written by
OPS - UK
Updated over a week ago
Remitly: send money home
Special offer for Stuwies
Written by
Operations UK - Corall
Updated over a week ago
RideTo: Motorcycle Training
Get £5 off CBT training!
Written by
Operations UK - Corall
Updated over a week ago
Octopus Accounting
Accounting made simple: Self Assessment Tax Return done for £100 by Octopus
Written by
Operations UK - Corall
Updated over a week ago
e-Mopeds & e-Bikes
Elmovo e-moped offer
Simply download the app, visit the onboarding centre and get riding 🚀
Written by
Operations UK - Corall
Updated over a week ago
Ekko e-bikes
Written by
Operations UK - Corall
Updated over a week ago
Otto Scooter
Be ULEZ compliant from just £59/pw!
Written by
Message
Updated over a week ago
Eskuta: delivery e-bikes (no CBT needed)
Take most of the leg work out of riding with this electrically assisted pedal cycle
Written by
Message
Updated over a week ago
GreenMo: e-scooters in London, Brighton and Cardiff
Riders talked, GreenMo listened.
Written by
Message
Updated over a week ago
General Platform Rules
Terms and Conditions
Written by
Operations UK - Semira
Updated over a week ago