English

New here? What you need to get started!

Written by Operations UK - Semira
Updated over a week ago

What apps do I need?

The apps you need as a Stuart courier partner

Written by Oliver
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Camille
Updated over a week ago

Can I just work anytime?

Written by Operations UK - Camille
Updated over a week ago

Mandatory equipment & costs

Written by Operations UK - Semira
Updated over a week ago

Zone Maps

Where should I position myself?

Written by Operations UK - Semira
Updated over a week ago

What is CPS?

Written by Operations UK - Semira
Updated over a week ago

What equipment should I have?

Written by Operations UK - Semira
Updated over a week ago

How much does the equipment cost?

Written by Operations UK - Semira
Updated over a week ago

Returning & replacing equipment

Written by Operations UK - Semira
Updated over a week ago

Creating your Staffomatic account

Written by Operations UK - Semira
Updated over a week ago

Where do I find my Staffomatic ID number?

Written by Stuart - Oli
Updated over a week ago

When are Minimum Guarantee time slots published?

Written by Operations UK - Semira
Updated over a week ago

Trading a slot

Written by Operations UK - Semira
Updated over a week ago

Cancelling a slot

Written by Operations UK - Semira
Updated over a week ago

Golden rules for Minimum Guarantee

Written by Stuart - Andrew B
Updated over a week ago

No-show policy

Written by Operations UK - Semira
Updated over a week ago

How do I get my Staffomatic schedule on my phone's calendar app?

Written by Stuart - Andrew B
Updated over a week ago

CPS zone preference forms & priority

Written by Operations UK - Semira
Updated over a week ago

How to request slot validation?

Written by Stuart - David P
Updated over a week ago

Check-in: changes to slot validation (Newcastle, Oxford, Teesside, South Shields, Sunderland, Birmingham, Bristol and Hull)

New slot validation criteria, May 2020

Written by Operations UK - Corall
Updated today

My last job

Puts you offline after your next delivery

Written by Operations UK - Semira
Updated over a week ago

Auto-accept

Automatically accepts incoming deliveries

Written by Operations UK - Semira
Updated over a week ago

Call the client or customer

How to call a client or customer

Written by Operations UK - Semira
Updated over a week ago

Time connected

See how long you have been online and how much you've earned

Written by Stuart - Juan B
Updated over a week ago

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting

Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?

Written by Stuart - Andrew B
Updated over a week ago

Problems with the Stuart app

Written by Stuart - Andrew B
Updated over a week ago

App update 2019

What's changing?

C

Written by CityManager UK - Mike
Updated over a week ago

Your Stuart Fleet Service (SFS) payment statement explained

How to understand your SFS payment statement

Written by Operations UK - Nathan
Updated over a week ago

When and how am I paid?

Details about how you are paid

Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards

Written by Operations UK - Semira
Updated over a week ago

Your payment statement explained

How to understand your payment statement

Written by Oliver
Updated over a week ago

Multiplier rewards

Written by Operations UK - Inesa
Updated over a week ago

Deposit & other deductions

Written by Operations UK - Semira
Updated over a week ago

Cancellation fee

Written by Operations UK - Semira
Updated over a week ago

I am missing my pay, what should I do?

Written by Operations UK - Inesa
Updated over a week ago

Slot validation

Written by Operations UK - Inesa
Updated this week

Pick-up problems

If you can't find your client on a Standard or SFS job, follow these steps:

Written by Operations UK - Semira
Updated over a week ago

I have received a job outside of my zone

What to do if you've received an out-of-zone job

Written by Operations UK - Semira
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store

O

Written by Operations UK - Samiya
Updated over a week ago

Marking a job as picked

What to do to mark a job as picked in Standard and SFS fleet

Written by Operations UK - Semira
Updated over a week ago

Drop-Off Problems

What to do if you are having trouble delivering your package

O

Written by Operations UK - Samiya
Updated over a week ago

New to SFS? What you need to get started!

O

Written by OperationsUK - Kane
Updated over a week ago

Slots

How to secure and manage your slot

Written by Operations UK - Semira
Updated over a week ago

SFS - Slots

How to manage and validate your SFS slot

O

Written by OperationsUK - Kane
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?

Written by Operations UK - Semira
Updated over a week ago

Getting a signature

Follow these steps to ensure you have successfully completed your job:

Written by Operations UK - Semira
Updated over a week ago

Making Returns

Checklist before requesting a return from Support or Client store manager

Written by Operations UK - Semira
Updated this week

Self-cancellations

When and how do I self-cancel a delivery?

O

Written by Operations UK - Samantha
Updated over a week ago

Cancellation: what if my client cancels the job?

Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Cash float instructions for Standard and SFS jobs

Written by Operations UK - Camille
Updated over a week ago

Multi-drops

What if I am asked to pick up multiple orders from one client?

Written by Operations UK - Corall
Updated over a week ago

SFS - How much am I paid?

Pay structure for SFS

O

Written by OperationsUK - Kane
Updated over a week ago

Maximum drop-off distance

Written by Operations UK - Semira
Updated over a week ago

Equipment failure: what should I do?

Written by Operations UK - Semira
Updated over a week ago

Background Check Results

Written by Operations UK - Raul R
Updated over a week ago

Terms and Conditions

Written by Operations UK - Semira
Updated over a week ago

Partner Health & Safety

Written by Stuart - Juan B
Updated over a week ago

Maximum weight per transport type

What do I do if an order is too heavy?

Written by Operations UK - Semira
Updated this week

Cold Chain: essential food safety information

Details of the Cold Chain policy

Written by Operations UK - Semira
Updated over a week ago

I've had an accident, what should I do?

Written by Operations UK - Semira
Updated over a week ago

Insurance: accident and income protection

Written by Operations UK - Camille
Updated this week

How to make a claim on Chubb?

Written by Operations UK - Inesa
Updated over a week ago

Staying safe & sanitary during COVID-19

Social distancing and keeping sanitary

Written by Operations UK - Corall
Updated today

Contact-free deliveries

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers

Written by Operations UK - Corall
Updated over a week ago

Challenge 25 during COVID-19

Changes to the Challenge 25 process during COVID-19

Written by Operations UK - Raul R
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system

Written by Operations UK - Corall
Updated today

Zones available for priority slot booking - June 1st, 2020

Written by Operations UK - Corall
Updated today

Apply for a refund for protective equipment

Protective equipment - a piece of good news!

Written by Operations UK - Corall
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19

O

Written by OperationsUK - Kane
Updated this week

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system

Written by Operations UK - Corall
Updated today

Financial support from Stuart during COVID-19

Terms and conditions for financial compensation from Stuart

Written by Operations UK - Corall
Updated this week

Stuart proof of partnership April 2020

Proof that working with Stuart is "critical to the COVID-19 response"

Written by Operations UK - Corall
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19

Written by Operations UK - Corall
Updated over a week ago

Discounted services for couriers during COVID-19

Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme Drive Thru

Contact-free pick-up via Drive Thru

Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme in-store pick-ups

Contact-free pick-up in stores

Written by Operations UK - Corall
Updated over a week ago

Waitrose contact-free pick-up

Pick-ups will be via the loading bay

Written by Operations UK - Corall
Updated over a week ago

Changing cities

Written by Stuart - David P
Updated over a week ago

How to request change of transport type?

Written by Stuart - David P
Updated over a week ago

Changing bank details

Written by Operations UK - Inesa
Updated over a week ago

Insurance while using the Stuart platform

Written by Operations UK - Raul R
Updated over a week ago

How to change my phone number

Written by Operations UK - Corall
Updated over a week ago

How can I increase my chances of getting 5-star ratings from clients?

Written by Operations UK - Semira
Updated over a week ago

CPS & how it works

Written by Operations UK - Semira
Updated over a week ago

Urgent questions: I'm on a job

Written by Operations UK - Semira
Updated over a week ago

Non-urgent questions: not on a job

Written by Operations UK - Semira
Updated over a week ago

Partner hours - London

Virtual Partner Hours sessions are now available!

Written by Operations UK - Semira
Updated over a week ago

Superdrug delivery process

Important information about the Superdrug delivery process

Written by Operations UK - Corall
Updated over a week ago

London: Laylock Street, Islington

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Hull: Pieminister

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Burger King Walthamstow

Where to park at Burger King Walthamstow?

Written by Oliver
Updated over a week ago

Newcastle: Burger King Clayton Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Boxpark Wembley

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Putney High Street

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Smithfield market by bike

What you need to know

Written by Operations UK - Corall
Updated over a week ago

London: Stirling Road zone

What you need to know if you have slots in this zone

Written by Operations UK - Camille
Updated over a week ago

Newcastle: Parking on the Quayside

Written by Operations UK - Corall
Updated over a week ago

Manchester: intu Trafford Centre

What you need to know

Written by Operations UK - Corall
Updated over a week ago

Nottingham and Leeds: Zonal Multiplier

Written by Operations UK - Corall
Updated over a week ago

The Weekly Stu: courier newsletter

This week's edition of The Weekly Stu

Written by Stuart - Juan B
Updated this week

Events 📷 🎉 🎈

Photo gallery 💙

Written by Operations UK - Corall
Updated over a week ago

Crofton Court Motorbikes: 5% discount

Discount on motorbike services in the North East

Written by Operations UK - Corall
Updated this week

Remitly: send money home

Special offer for Stuwies

Written by Operations UK - Corall
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi

Written by Operations UK - Corall
Updated over a week ago

Portify for Stuart

Become a Stuart Legend!

Written by Stuart - Juan B
Updated over a week ago

Open Classrooms subscription

Get out your Tipp-Ex, pack your lunchbox, polish off your protractors and sharpen your pencils!

Written by Stuart - Juan B
Updated over a week ago

Crosstown Doughnuts

Mmm.....Donuts!

Written by Stuart - Juan B
Updated over a week ago

RideTo: Motorcycle Training

Get £5 off CBT training!

Written by Operations UK - Corall
Updated over a week ago

Octopus Accounting

Accounting made simple: Self Assessment Tax Return done for £100 by Octopus

Written by Operations UK - Corall
Updated over a week ago

Inzmo phone and bike insurance

Low rates for Stuwies on phone and bike insurance

Written by Operations UK - Corall
Updated over a week ago

Elmovo e-moped offer

Simply download the app, visit the onboarding centre and get riding 🚀

Written by Operations UK - Corall
Updated over a week ago

Ekko e-bikes

Written by Operations UK - Corall
Updated over a week ago

Rent a Courier-Ready Bolt e-Bike

Rent a Bolt e-bike for £39.99/pw!

Written by Operations UK - Corall
Updated this week

Otto Scooter

Be ULEZ compliant from just £59/pw!

Written by Stuart - Juan B
Updated over a week ago

Eskuta: E-Cargo Delivery Bikes

Take most of the leg work out of riding with this electrically assisted pedal cycle.

Written by Stuart - Juan B
Updated over a week ago

GreenMo: e-scooters in London, Brighton and Cardiff

Riders talked, GreenMo listened.

Written by Stuart - Juan B
Updated over a week ago

I'm not receiving any jobs - what should I check?

connection, jobs, invitations

Written by Operations UK - Semira
Updated over a week ago

What should I do if I can't log into the app?

Written by Operations UK - Semira
Updated over a week ago

How to authorise the app on my iPhone ?

Written by Guillaume Simon
Updated over a week ago

How do I refer a friend to be a Stuart courier?

Written by Stuart - Juan B
Updated over a week ago

Do I need to pay taxes on the money I make through Stuart?

Written by Stuart - Andrew B
Updated over a week ago

What should I do If I want to take time off?

Written by Operations UK - Semira
Updated over a week ago

About your background check

Written by Operations UK - Raul R
Updated over a week ago