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Stuart - Andrew B avatar Oliver avatar Operations UK - Semira avatar +12
143 articles in this collection
Written by Stuart - Andrew B, Oliver, Operations UK - Semira and 12 others
The Stuart App

Common App Issues

Solutions to the most common issues with Stuart Courier App
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Written by Operations UK - Alexandra
Updated over a week ago

What apps do I need?

Download the courier app and Telegram
Oliver avatar
Written by Oliver
Updated over a week ago

What should I do if I can't log into the app?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How to authorise the app on my iPhone?

OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to see zone areas on the app

Where should I position myself?
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

What does a delivery invitation look like?

Delivery invitations in the courier app, explained
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to contact Support?

How to contact Support when on a delivery
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

My last delivery

Puts you offline after your next delivery
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Number of deliveries

What do the delivery numbers in my Stuart app mean?
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week

Auto-accept

Automatically accepts incoming deliveries
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Call the client or customer

How to call a client or customer
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Problems with the Stuart app

Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago

iOS Troubleshooting

Troubleshooting checklist and notifications troubleshooting
Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago

Android Troubleshooting

How do I turn on Notifications Sound?
Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago

Time connected

See how long you have been online and how much you've earned
Message avatar
Written by Message
Updated over a week ago
Payments

Long pick-ups (Birmingham, Leeds, Liverpool, London)

What is a long pick-up and how much am I paid?
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Ways to earn money at Stuart

Discover how you can earn money with us!
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Written by Operations UK - Alexandra
Updated over a week ago

Changing bank details (Birmingham, Liverpool & Manchester only)

How to change your bank details.
OPS - UK avatar
Written by OPS - UK
Updated this week

Payment structure (Teesside)

Understanding the structure of payments in Teesside
Operations UK - Craig avatar
Written by Operations UK - Craig
Updated over a week ago

When and how am I paid?

Details about how you are paid
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How much am I paid?

Minimum guarantee and delivery rewards
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Your new SFS payment statement explained

Understanding your new SFS payment statement
Operations UK - Craig avatar
Written by Operations UK - Craig
Updated over a week ago

Payment structure (Liverpool, Leeds and Birmingham)

OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Annual Payment Statements

How to request an annual payment statement for HMRC tax returns
Operations UK - Craig avatar
Written by Operations UK - Craig
Updated this week

Payment structure (London)

OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Payment structure (rest of UK)

Oliver avatar
Written by Oliver
Updated over a week ago

Weekly Top-Up (London)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Weekly top-up (rest of UK)

Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago

Delivery fee adjustments

Types of delivery fee adjustments and how to make a request
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Written by Operations UK - Samiya
Updated over a week ago

Multiplier rewards

How multiplier rewards work
Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated over a week ago

SFS - How much am I paid?

Pay structure for SFS
O
Written by OperationsUK - Kane
Updated over a week ago

Your new payment statement explained

Understanding your payment statement
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

How to access your new payment statement

Accessing your payment statement
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Cancellation fee

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

I am missing my pay. What should I do?

What to do if you are missing your weekly payment.
Operations UK - Inesa avatar
Written by Operations UK - Inesa
Updated over a week ago

SFS Slot Validation Requests

Daily SFS slot invalidation SMS and sending validation requests
O
Written by OperationsUK - Kane
Updated over a week ago

Slot Validation Requests (On-Demand)

What to do if your slot was incorrectly invalidated.
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Do I need to pay taxes on the money I make through Stuart?

Stuart - Andrew B avatar
Written by Stuart - Andrew B
Updated over a week ago
Coronavirus/Covid-19

Staying safe during Covid-19

Staying safe while delivering, and when you shouldn't deliver
Operations UK - Alasdair avatar
Written by Operations UK - Alasdair
Updated over a week ago

How to make a contact-free delivery

The delivery process during Covid-19
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Client-specific pick-up processes

Pick-up processes for McDonald's, Waitrose and Krispy Kreme
Operations UK - Alasdair avatar
Written by Operations UK - Alasdair
Updated over a week ago

Covid-19 FAQs

Frequently asked questions about Covid-19
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Protective equipment: apply for a refund

Claim up to £30 every month
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Challenge 25 during Covid-19

How to safely check for ID when delivering alcohol or other age-restricted items
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Mandatory face coverings

The law on face coverings from 24 July 2020
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Covid-19 testing

How to book a test & the track and trace system
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Slots, CPS & cancellations during Covid-19

Changes to slot release, CPS and cancellations during COVID-19
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Financial support from the Government during Covid-19

Government self-employment support grant and accessing support through the benefits system
OPS - UK avatar
Written by OPS - UK
Updated over a week ago

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Stuart Proof of Partnership - April 2021

Proof that working with Stuart is critical to the COVID-19 response
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week